Hila Lou Parks
Details
Masters of Science in Leadership and Change Management
St. Edward's University
2016 : 2018
Bachelor of Arts (B.A.)
Psychology
University of California, Los Angeles
2003 : 2006
IBM
Program Manager, CIO Cybersecurity Innovation Center
• Drive implementation of Agile best practices : dynamic team collaboration, informative metrics, test-driven development, and continuous improvement of the processes and tooling required to strengthen IBM’s security response capabilities.
• Lead and collaborate with project teams to establish priorities, manage scope, estimate work efforts and manage resources accordingly.
• Engage with senior leadership and key stakeholders across the organization to align project objectives to IBM’s strategic goals.
• Draft and maintain IBM Cybersecurity Operations integrated Playbooks/Runbooks (flows, narratives) for the Cybersecurity Incident Response Team (CSIRT), Command Center, Vulnerability Management, and Security Operations Center (SOC) teams.
• Build, update, and maintain a user-friendly comprehensive documentation repository including detailed incident response workflows, work instructions, policy information, resources, and guides for all teams under Cybersecurity Operations.
• Plan and conduct workshops and analyses of backend frameworks for Incident Response tooling and create business use cases for process improvement and automation efforts.
• Identify and evaluate risks and develop mitigation strategies to achieve the organization’s security goals; ensuring action items are clearly defined, assigned to owners and driven to resolution in a timely manner.
2020 : 2022
IBM
Project Manager, Cybersecurity Operations
• Facilitate cross-departmental elicitation/focus groups consisting of 20 + individuals at a time to build team/technology interface design consensus amongst project internal/external stakeholders
• Support Business Transformation Team and MAXIMUS Project Executives with solution evaluation, elicitation and collaboration : measure solutions performance, analyze performance measures, assess solution limitations, assess enterprise limitations, recommend actions to increase solution value
• Develop/draft project Requirements, Process Models, Use Cases, and conduct User Acceptance Testing (UAT) to support multiple projects simultaneously in support of large scale technology project implementation
• Research and apply Business Analysis Body of Knowledge (BABOK) knowledge areas, tasks and techniques to identify and resolve escalated issues and enhancements to ensure project Key Performance Requirements (KPRs) are met
• Acting Lead for a cross-departmental team of six over nine-month business improvement project for organizational leadership and change
2018 : 2020
MAXIMUS
Business Analyst, Operations
• Assisted PMO Director with Request for Proposal (RFP) development of $11,000,000 contract bid
• Managed workflow of contracts; drafting/editing of amendments and subcontractor agreements for Texas Enrollment Broker program requirements for the Health and Human Services Commission
• Acting liaison and research for the procurement of new client service contracts
• Assisted the evaluation of contract risk assessments and development of contract monitoring plan
• Facilitated communication and collaboration between stakeholders within PMO/Finance/Contracts/Legal departments
2017 : 2018
MAXIMUS
Contract Specialist, Project Managment Office
• Performed specialized, critical functions for project leadership; constructed JIRA database to optimize logging procedures for archiving and report generation
• Composed and edited proposals and correspondence regarding all initiatives formally communicated with HHSC
• Provided reports and recommendations for sustained and improved quality management
• Created, updated and maintained quality performance reporting, developed training materials and communicated performance trends to business stakeholders
2014 : 2017
MAXIMUS
Senior Administrator, Change Control
Skills
Acceptance Testing, Agile Application Development, Agile Methodologies, Agile Project Management, Agile Web Development, Analytics, BABOK, Business Analysis, Business Strategy, Business Systems, Business Transformation, Change Management, Communication, Community Outreach, Crisis Intervention, Customer Service, Focus Groups, Information Security Governance, JIRA, Leadership, Management, Marketing Strategy, Microsoft Excel, Microsoft Office, microsoft powerpoint, Problem Solving, Process Improvement, program development, Program Management, Project Management, Project Planning, Public Speaking, Quality Management, Research, RFP, Security Operations, Social Responsibility, Strategic Planning, Technical Writing, Time Management, Training, User Acceptance Testing, User Interface Design, Microsoft Word, Criminal Justice, Web Applications, Mac, PC, Coordination, Patient Counseling, Event Planning, Mental Health Counseling, social media, nonprofits, nonprofit organizations, teaching
About
Enthusiastic leader and strategic problem-solver. Self-directed and highly adaptable with a focus on timeliness and audit-level quality. Cross-functional change agent with over 12 years of collaborating with executive leadership to transform complex projects into successful and business-vital outcomes. Outstanding knowledge of change management methodologies, Agile project management, technical documentation, and executive support.
Profile Photo
