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Hovey Liao
Cybersecurity - Senior Program Manager
Los Angeles, CA, United States
Details
Experience:
Fortune 100 entertainment conglomerate client :
• Implemented cybersecurity program management for the largest Optiv client
• Established with client and Optiv teams the roadmap for 11 supported platforms to maintain software currency, perform migrations, and sunset platforms
• Assisted Operations Managers and other program managers with various improvement initiatives
• Mentored new project managers
Fortune 100 pharmaceutical and biotech client :
• Managed first Optiv hybrid project involving CDX, MSS Threat Analysis, and MSS Technology Management teams
• Onboarded 28 client sites around the globe on to the Microsoft Defender for IoT platform (formerly CyberX)
• Worked with client and Optiv teams to gather requirements and draft change orders
• Directed the transition from project work to steady state support
2018 : Present
Optiv
Cybersecurity Senior Program Manager
• Managed the deployment of Jumbo loan origination functionality on the Consumer Direct Lending platform
• Worked with PennyMac Business and Technology stakeholders as well as vendor to deploy a Loan Officer Portal to streamline loan origination process
2018 : 2018
PennyMac Mortgage
Senior Project Manager (consultant) - Business PMO
• Worked with strategy executive, cross functional team, and vendor to implement the Applied Predictive Technologies cloud-based Big Data solution to establish baseline branch performance and then analyze the results of various transformation initiatives
• Change Management lead for a four year, $11M effort to deploy enhanced self-service banking capabilities to our branches
• Currently leading an effort to deploy the ESQ monitoring solution for the self-service banking kiosk as well as crafting the L1, L2, and L3 support and escalation process with internal and vendor teams
• Working with Bank and Diebold team members to update the ATM software in our ATM network
2015 : 2018
Union Bank
Vice President, Project Manager - Retail Banking PMO
Managed CEO sponsored transformational initiatives to increase efficiency and reduce cost of clinical trials
• Worked with cross-functional teams to obtain Steering Committee approval for the three year, $20M project to implement an enterprise data warehouse
• Analyzed the current state processes of various functions (e.g., Risk-based Monitoring, Safety, Medical Coding, etc...) for improvement opportunities
• Participated in the RFI, RFP, and final vendor selection process
• Business project manager for the cloud metadata repository implementation
• Assisted in drafting ROI estimates and production support model
• Formulated the change management plan around stakeholder impact analysis, communications, and training
• Performed resource and project planning
2014 : 2015
Amgen
Senior Project Manager (consultant) - Global Development Operations
Project manager for strategic projects with eComm, Deposit, customer information systems, data warehouse, Home Loans, and other teams that :
• Made tax statements available in Online Banking (OLB) as well as to allow paper statement suppression
• Implemented Overdraft Protection in OLB
• Closed the gaps between the EDGE and LPS mortgage fulfillment systems in the Countrywide merger/transition
• Deployed the ATM Payover Indicator in associate-facing systems
• Addressed multi-day ATM transaction issues in cross PRO situations
• Updated tax statements (e.g., 1098, 1099) to comply with IRS changes for distribution to customers by mail and in Online Banking
• Managed concurrent projects of various sizes across multiple releases
• Forecasted and reconciled over $6 million in budget involving over 250 resources
• Worked with Line of Business and cross functional teams (e.g., Technology, Legal, Risk
& Compliance, and Global Information Security)
• Managed an in-person JAD session in Charlotte as well as virtual JAD sessions
• Identified and mitigated risk across various teams
• Experience with the Build to Operate assessment process
• Coordinated deployment weekend planning, reporting, and production verification
• Deployed backend process monitoring with the Business Activities Monitoring team
• Worked with US, nearshore and offshore team members
• Utilized Clarity, Six Sigma DMAIC methodology, Viper SDLC, Microsoft Project, and other applications for project management and reporting
• Experience with Remote Work program
2008 : 2014
Bank of America (Deposit Technology, Home Loans & Insurance)
Senior Project Manager
• Implemented cybersecurity program management for the largest Optiv client
• Established with client and Optiv teams the roadmap for 11 supported platforms to maintain software currency, perform migrations, and sunset platforms
• Assisted Operations Managers and other program managers with various improvement initiatives
• Mentored new project managers
Fortune 100 pharmaceutical and biotech client :
• Managed first Optiv hybrid project involving CDX, MSS Threat Analysis, and MSS Technology Management teams
• Onboarded 28 client sites around the globe on to the Microsoft Defender for IoT platform (formerly CyberX)
• Worked with client and Optiv teams to gather requirements and draft change orders
• Directed the transition from project work to steady state support
2018 : Present
Optiv
Cybersecurity Senior Program Manager
• Managed the deployment of Jumbo loan origination functionality on the Consumer Direct Lending platform
• Worked with PennyMac Business and Technology stakeholders as well as vendor to deploy a Loan Officer Portal to streamline loan origination process
2018 : 2018
PennyMac Mortgage
Senior Project Manager (consultant) - Business PMO
• Worked with strategy executive, cross functional team, and vendor to implement the Applied Predictive Technologies cloud-based Big Data solution to establish baseline branch performance and then analyze the results of various transformation initiatives
• Change Management lead for a four year, $11M effort to deploy enhanced self-service banking capabilities to our branches
• Currently leading an effort to deploy the ESQ monitoring solution for the self-service banking kiosk as well as crafting the L1, L2, and L3 support and escalation process with internal and vendor teams
• Working with Bank and Diebold team members to update the ATM software in our ATM network
2015 : 2018
Union Bank
Vice President, Project Manager - Retail Banking PMO
Managed CEO sponsored transformational initiatives to increase efficiency and reduce cost of clinical trials
• Worked with cross-functional teams to obtain Steering Committee approval for the three year, $20M project to implement an enterprise data warehouse
• Analyzed the current state processes of various functions (e.g., Risk-based Monitoring, Safety, Medical Coding, etc...) for improvement opportunities
• Participated in the RFI, RFP, and final vendor selection process
• Business project manager for the cloud metadata repository implementation
• Assisted in drafting ROI estimates and production support model
• Formulated the change management plan around stakeholder impact analysis, communications, and training
• Performed resource and project planning
2014 : 2015
Amgen
Senior Project Manager (consultant) - Global Development Operations
Project manager for strategic projects with eComm, Deposit, customer information systems, data warehouse, Home Loans, and other teams that :
• Made tax statements available in Online Banking (OLB) as well as to allow paper statement suppression
• Implemented Overdraft Protection in OLB
• Closed the gaps between the EDGE and LPS mortgage fulfillment systems in the Countrywide merger/transition
• Deployed the ATM Payover Indicator in associate-facing systems
• Addressed multi-day ATM transaction issues in cross PRO situations
• Updated tax statements (e.g., 1098, 1099) to comply with IRS changes for distribution to customers by mail and in Online Banking
• Managed concurrent projects of various sizes across multiple releases
• Forecasted and reconciled over $6 million in budget involving over 250 resources
• Worked with Line of Business and cross functional teams (e.g., Technology, Legal, Risk
& Compliance, and Global Information Security)
• Managed an in-person JAD session in Charlotte as well as virtual JAD sessions
• Identified and mitigated risk across various teams
• Experience with the Build to Operate assessment process
• Coordinated deployment weekend planning, reporting, and production verification
• Deployed backend process monitoring with the Business Activities Monitoring team
• Worked with US, nearshore and offshore team members
• Utilized Clarity, Six Sigma DMAIC methodology, Viper SDLC, Microsoft Project, and other applications for project management and reporting
• Experience with Remote Work program
2008 : 2014
Bank of America (Deposit Technology, Home Loans & Insurance)
Senior Project Manager
Company:
Optiv
Spoken Language:
Chinese, English
About
Seasoned senior manager with extensive experience in program/project/change management, cybersecurity, Big Data, web, cloud, custom applications development & implementation, production support, and Business Process Outsourcing (BPO). Has international implementation experience as well as “Big 4” consulting background. Worked with numerous Fortune 500 clients on full life cycle/SDLC projects, including ROI, initiative funding, and project financials. Possesses the soft skills to work with various audiences. Industry experience include: financial services, entertainment, pharmaceutical, telecom, and consumer products.
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