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Hussein Mualla
IT Cybersecurity Specialist, CSM, SAFe, at Cybersecurity and Infrastructure Security Agency
Arlington, VA, United States
Details
Experience:
2023 : Present
Cybersecurity and Infrastructure Security Agency
IT Cybersecurity Specialist
2020 : 2023
ECS
Senior Technical Consultant
2019 : 2020
ECS
Technical Consultant - Scrum Master
2019 : 2019
U.S. Department of Energy (DOE)
System Administrator
• Led training sessions to educate individuals on new computer equipment and software.
• Leveraged the ticketing system to seamlessly track, update, and resolve issues.
• Created and modified 50+ user accounts, security groups, and distribution lists within Active Directory.
• Managed WebEx and assisted a myriad of users with video conferencing devices.
• Provided tier-2 level support to 100+ end users by proficiently troubleshooting MAC and Windows problems, exhibiting key communication skills.
• Resolved issues and troubleshot mobile devices, O365 software, and VPN issues and facilitated printer management, support, and configuration.
• Functioned as the System Admin Led for all contractor management, onboarding/offboarding, and audit-related tasks.
• Furnished weekly updates for new orders while meticulously handling the inventory of software and hardware.
2017 : 2019
Appian Corporation
IT Engineer
Cybersecurity and Infrastructure Security Agency
IT Cybersecurity Specialist
2020 : 2023
ECS
Senior Technical Consultant
2019 : 2020
ECS
Technical Consultant - Scrum Master
2019 : 2019
U.S. Department of Energy (DOE)
System Administrator
• Led training sessions to educate individuals on new computer equipment and software.
• Leveraged the ticketing system to seamlessly track, update, and resolve issues.
• Created and modified 50+ user accounts, security groups, and distribution lists within Active Directory.
• Managed WebEx and assisted a myriad of users with video conferencing devices.
• Provided tier-2 level support to 100+ end users by proficiently troubleshooting MAC and Windows problems, exhibiting key communication skills.
• Resolved issues and troubleshot mobile devices, O365 software, and VPN issues and facilitated printer management, support, and configuration.
• Functioned as the System Admin Led for all contractor management, onboarding/offboarding, and audit-related tasks.
• Furnished weekly updates for new orders while meticulously handling the inventory of software and hardware.
2017 : 2019
Appian Corporation
IT Engineer
Company:
Cybersecurity and Infrastructure Security Agency
Spoken Language:
Arabic, English
Profile Photo
