Ibrahiim Benson
Details
Information Technology
California State University, Long Beach
2022 : 2023
Associate of Science (A.S.)
Recording Arts
Los Angeles Film School
2013 : 2015
2022 : Present
California State University, Long Beach
Cybersecurity Student
Leveraged technical musicality to shape the clients artistic vision. Troubleshooting hardware and software instantiations to reduce downtime in between and during in-session incidents. Communicated in both writing and verbally clearly and concisely the technical side of recording to clients.
2013 :
New Era Productions
Producer/Engineer
2014 : 2014
Paramount Recording Studios
Runner
Maintaining a working environment for clients. Includes but is not limited to food preparation, keeping studios and common place spotless, preparing studios for clients, supporting the running staff, and providing impeccable customer service.
2014 : 2014
Paramount Recording Studios
Intern
2012 : 2012
EMI Music
Radio & Promo Intern
Skills
802.1x, Access Control, Active Directory, Analytical Skills, Audio Engineering, Audio Post Production, Cloud Security , Communication, Computer Hardware, Customer Service, Customer Support, Cybersecurity, Domain Name System (DNS), Help Desk Support, Information Security, Information Technology, Intrusion Detection, IT Service Management, Leadership, Linux, Microsoft Azure, Microsoft Excel, Microsoft Office, Music, Music Industry, Music Production, Networking, Network Security , Post Production, Powershell , PowerShell for Office Online Server, Problem Solving, Pro Tools, Recording, Software Installation, Sound, SQL, System Administration, Technical Support, Threat Analysis, Troubleshooting, VMware, Vulnerability Assessment, Vulnerability Management, Web Application Firewalls, Windows, Windows 7, Windows Server, Wireshark, Written Communication
About
Experienced IT Help Desk Technician adept at providing top-notch technical support and assistance to customers. Skilled in resolving software and hardware issues promptly, whether through phone or in-person interactions. Committed to delivering excellent customer service and ensuring smooth operations by efficiently troubleshooting and resolving computer problems. Continuously stays updated with the latest technologies and utilizes a comprehensive knowledge of IT systems to deliver effective solutions. Thrives in fast-paced environments, working diligently to help users regain full functionality and productivity.