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Jacques Conward
Information Sec Senior Analyst, PAM Lead
Burbank, CA, United States
Details
Experience:
* Implemented and lead successful Privileged Access Management
operations department for City National Bank.
* Maintaining quality access controls related to Privileged Access and
Access Identity Management.
* Developed and Implemented, documentation, PAM inventory,
automation via Service Now and integration. Improved SLA, policies, and
accountability.
* Corrected audit discrepancies in conjunction of closing out 2021-2022
Access MRA.
* Extensive coordination with the Business, Audit, Information security and
project managers on projects and business objectives.
* Maintained and compiled, metrics, incident management, and BAU
operations.
* Processed Tier 1 – Tier 3 Tickets and Incidents
2020 : Present
City National Bank
Senior Information Technology Security Analyst
2019 :
City National Bank
Info Sec Senior Admin
2017 :
City National Bank
Information Security Officer
* Coordinated with other IT team members to isolate and resolve issues,
moves, and Imaging.
* Provided incidents processing and helpdesk support
* Maintained Inventory and provided hardware support for Laptops,
desktops, I-Phone and I-Pad.
* Performed administrative task, data collection.
* Performed IAM duties such as onboarding and terminations.
* Analyzed and troubleshot hardware, software, and network issues.
* I imaged using LANDesk imaging, performed patch updates.
* Processed Tier 1 – Tier 3 Tickets and Incidents
2016 : 2017
Community Bank
Desk Support Administrator, Contractor
* Helpdesk Support for over 2000 – user’s onsite.
*Exhibited extensive knowledge and support for various UH applications such
as Soarian, Athena, EMR, AEMR, and Oracle among more.
* Had experience with virtual infrastructure and VM horizon view
* Provided Tier 1 incidents and tech support.
* Processed over 200 calls a day
* Produced strong professional relationships with both end users and support
teams.
2014 : 2016
University Hospitals of Cleveland
Desktop Support Administrator
operations department for City National Bank.
* Maintaining quality access controls related to Privileged Access and
Access Identity Management.
* Developed and Implemented, documentation, PAM inventory,
automation via Service Now and integration. Improved SLA, policies, and
accountability.
* Corrected audit discrepancies in conjunction of closing out 2021-2022
Access MRA.
* Extensive coordination with the Business, Audit, Information security and
project managers on projects and business objectives.
* Maintained and compiled, metrics, incident management, and BAU
operations.
* Processed Tier 1 – Tier 3 Tickets and Incidents
2020 : Present
City National Bank
Senior Information Technology Security Analyst
2019 :
City National Bank
Info Sec Senior Admin
2017 :
City National Bank
Information Security Officer
* Coordinated with other IT team members to isolate and resolve issues,
moves, and Imaging.
* Provided incidents processing and helpdesk support
* Maintained Inventory and provided hardware support for Laptops,
desktops, I-Phone and I-Pad.
* Performed administrative task, data collection.
* Performed IAM duties such as onboarding and terminations.
* Analyzed and troubleshot hardware, software, and network issues.
* I imaged using LANDesk imaging, performed patch updates.
* Processed Tier 1 – Tier 3 Tickets and Incidents
2016 : 2017
Community Bank
Desk Support Administrator, Contractor
* Helpdesk Support for over 2000 – user’s onsite.
*Exhibited extensive knowledge and support for various UH applications such
as Soarian, Athena, EMR, AEMR, and Oracle among more.
* Had experience with virtual infrastructure and VM horizon view
* Provided Tier 1 incidents and tech support.
* Processed over 200 calls a day
* Produced strong professional relationships with both end users and support
teams.
2014 : 2016
University Hospitals of Cleveland
Desktop Support Administrator
Company:
City National Bank
About
I have a strong background in both Information Security and Access Management,
with over 10 years of Information Technology experience. I value on strong
interpersonal and business relationships. Adaptable and striving for continuous
improvement and optimizing productivity is essentials to my workday.
I stay up to date with the latest technology information on the market for career,
personal, and entertainment. By the 1st Quarter 2023 plan to pursue training and
completion of my CISSP to improve my knowledge and skillsets in Info-Sec with a
long-term goal of business ownership.
Profile Photo
