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Jake Blaney
Presales Engineer (Cybersecurity) at Tenable
Provo, UT, United States
Details
Experience:
2023 : Present
Tenable
Presale Engineer (Cybersecurity)
I own the technical relationship with my assigned clients and leverage my cross-domain expertise to fulfill these key responsibilities :
- Primary cybersecurity technical point of contact for clients;
- Assisted Client Success Manager through product demos with an upsell of product on identified gaps of coverage in quarterly calls.
- Create and maintain an outstanding partnership with clients;
- Implement, manage and support the direct delivery of Arctic Wolf Network and endpoint security solutions to clients;
- Action client requests in a timely manner, including directing and coordinating efforts with other teams, as needed.
- Ability to understand customer underlying needs that resulted in high retention and upsell of various offerings
- Proactively interact and communicate with internal and external stakeholders;
- Mentor junior security analysts and engineers to support their professional growth.
I combine the aspects of an IT Security Analyst, a Security Architect, and an Incident Response Consultant. As a successful CSE, I possess the strong ability to communicate, educate, and share information effectively with non-technical people.
Successfully created a tracking document used department-wide for storing records of completed presentations with clients and identifying following presentations to prepare.
2020 : 2023
Arctic Wolf
Concierge Security Engineer
-Responsible for documenting cases to reflect the actions taken, informing customers of problem status, and providing a solution(s) or workarounds as developed in a professional timely fashion, over the lifetime of the support request.
-Regularly investigate emails and PCAPs to find malicious objects within them reported as false positive/false negative detections utilizing VMware and appropriately triage.
-Promoted to Content Champion for my team as a single point of contact for detection adjustments on all our core products.
-Communicate with customers about issues/problems in their network and recommend solutions
-Effectively navigate through Linux logs to locate errors
2019 : 2020
FireEye, Inc.
Technical Support Engineer
Spearhead all aspects of the new client onboarding cycle including maintenance of automated processes, data management, troubleshooting, relationship management, and performance tracking. Capable of working effectively in a high-pressure environment and continually maintain a high standard of knowledge across all relevant technology and cyber security industry advancements.
Key Achievements :
- Delivered significant time/cost savings for members of the dealer network by developing innovative solutions focused on streamlining the API training process across their networks.
- Conceptualized training, development, and end-user support initiatives across key software packages to ensure strong client satisfaction and repeat business.
- Assisted senior management in the creation of the SecurityTrax support and training literature including a suite of manuals and videos to facilitate onboarding and training initiatives.
- Utilized strong relationship building skills to foster strategic alliances with prospective clients, existing accounts, and vendors to drive client acquisition, retention, and growth.
- Employee of the Month (March 2019)
2016 : 2019
SecurityTrax
Account Manager
Delivered wide-ranging on-site end user support and maintenance to ensure the ongoing functionality and suitability of the organizational computing environment while reducing employee downtime.
Key Achievements :
- Troubleshoot and diagnose individual user issues and utilized strong critical thinking skills and technical knowledge to develop practical and efficient solutions to complex problems.
- Assisted with the identification and resolution of network issues and escalated tickets.
- Provided support services both on-site and on a remote basis using strong interpersonal skills.
2016 : 2016
Mountainland Supply
Technical Sales and Support Rep
Tenable
Presale Engineer (Cybersecurity)
I own the technical relationship with my assigned clients and leverage my cross-domain expertise to fulfill these key responsibilities :
- Primary cybersecurity technical point of contact for clients;
- Assisted Client Success Manager through product demos with an upsell of product on identified gaps of coverage in quarterly calls.
- Create and maintain an outstanding partnership with clients;
- Implement, manage and support the direct delivery of Arctic Wolf Network and endpoint security solutions to clients;
- Action client requests in a timely manner, including directing and coordinating efforts with other teams, as needed.
- Ability to understand customer underlying needs that resulted in high retention and upsell of various offerings
- Proactively interact and communicate with internal and external stakeholders;
- Mentor junior security analysts and engineers to support their professional growth.
I combine the aspects of an IT Security Analyst, a Security Architect, and an Incident Response Consultant. As a successful CSE, I possess the strong ability to communicate, educate, and share information effectively with non-technical people.
Successfully created a tracking document used department-wide for storing records of completed presentations with clients and identifying following presentations to prepare.
2020 : 2023
Arctic Wolf
Concierge Security Engineer
-Responsible for documenting cases to reflect the actions taken, informing customers of problem status, and providing a solution(s) or workarounds as developed in a professional timely fashion, over the lifetime of the support request.
-Regularly investigate emails and PCAPs to find malicious objects within them reported as false positive/false negative detections utilizing VMware and appropriately triage.
-Promoted to Content Champion for my team as a single point of contact for detection adjustments on all our core products.
-Communicate with customers about issues/problems in their network and recommend solutions
-Effectively navigate through Linux logs to locate errors
2019 : 2020
FireEye, Inc.
Technical Support Engineer
Spearhead all aspects of the new client onboarding cycle including maintenance of automated processes, data management, troubleshooting, relationship management, and performance tracking. Capable of working effectively in a high-pressure environment and continually maintain a high standard of knowledge across all relevant technology and cyber security industry advancements.
Key Achievements :
- Delivered significant time/cost savings for members of the dealer network by developing innovative solutions focused on streamlining the API training process across their networks.
- Conceptualized training, development, and end-user support initiatives across key software packages to ensure strong client satisfaction and repeat business.
- Assisted senior management in the creation of the SecurityTrax support and training literature including a suite of manuals and videos to facilitate onboarding and training initiatives.
- Utilized strong relationship building skills to foster strategic alliances with prospective clients, existing accounts, and vendors to drive client acquisition, retention, and growth.
- Employee of the Month (March 2019)
2016 : 2019
SecurityTrax
Account Manager
Delivered wide-ranging on-site end user support and maintenance to ensure the ongoing functionality and suitability of the organizational computing environment while reducing employee downtime.
Key Achievements :
- Troubleshoot and diagnose individual user issues and utilized strong critical thinking skills and technical knowledge to develop practical and efficient solutions to complex problems.
- Assisted with the identification and resolution of network issues and escalated tickets.
- Provided support services both on-site and on a remote basis using strong interpersonal skills.
2016 : 2016
Mountainland Supply
Technical Sales and Support Rep
Company:
Tenable
Spoken Language:
Spanish
About
- Solutions-focused technology professional with a passion for cyber security and a diverse background across technical troubleshooting, system configuration/installation, and end user support.
- Strong critical thinking and problem-solving skills with an aptitude for designing practical solutions to complex issues in real time.
- Excellent interpersonal manner with a demonstrated capacity to work as part of a cross-functional team while also completing individual projects.
- Maintains a comprehensive understanding of new/emerging technology trends.
- Strength in identifying and improving business processes.
- Consistently involved in community conferences and events in giving back to new security professionals.
- Steadily seek improvements that effect big impact over the organization.
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