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James Johnson
Information Security Analyst at Progressive Insurance
Cleveland, OH, United States
Details
Experience:
Analyzes, implements, and supports information security systems and recommends security controls to protect information against unauthorized modification or loss. Undertake moderately complex projects requiring specialized technical knowledge.
Develops and implements solutions to complex or ambiguous information security issues, assisting lower-level Information Security Analysts as needed.
Provides security requirement oversight and direction for enterprise-wide technology.
Ensures high-level integration of projects with information security policies and strategies.
Assists with the development of information security requirements in the context of business needs, which includes working with internal business customers to apply appropriate controls around access, data integrity and confidentiality, and security compliance.
Develops and implements solutions to moderately complex information security issues, obtaining assistance from higher-level Information Security Analysts as needed.
Maintains knowledge of emerging information security standards and trends.
Identifies, evaluates, conducts, schedules, and leads technical analyses functions to ensure all applicable information security requirements are met.
Provides technical analysis of requirements necessary for the protection of information processed, stored, or transmitted by systems.
Works across on-premises and cloud environments and technologies.
2021 : Present
Progressive Insurance
Senior Information Security Analyst
Provides direct escalation support of all production server operations, including round-the-clock on call support for all critical server systems. Run-the-business functions required to maintain the stability and operability of Progressive’s SAN and NAS storage, virtual server infrastructure, data backup, server antivirus, and server vulnerability patching.
Focus :
Large Scale Problem Investigation
Production Readiness
Incident Escalation POC
Core Capabilities :
Windows OS Support
Linux OS Support
Virtual Server Support (VMWare)
Cisco Unified Computing System (UCS)
SAN, NAS, CAS storage
Software Deployment
Server Security Patching
Server Antivirus
Data Backup
Digital certificate Management
Active Directory and LDAP
AWS
Assist Project teams with security vetting, deployment and, general technical guidance
Use of Qualys for ensuring vulnerabilities are addressed prior to production deployment (Previously used Foundstone for tasks mentioned)
2016 : 2021
Progressive Insurance
Senior Systems Engineer
Preventative and remedial maintenance, installations, upgrades and implementations of EMC products at a variety of customer locations and environments.
Follow proper procedures, communication protocol, take ownership of support cases that are assigned, and take on new cases that have no ownership. Work with customers & time reporting systems, etc.
Performs pro-active and corrective maintenance according to established procedures. Adheres to proper escalation procedures. Display in-depth troubleshooting skills.
Execute the basics of an install cycle for EMC hardware or software. Builds experience with hardware-related custom integration of EMC products at the customer site. This may include implementation, integration and product orientation for the customer.
Responsible for part replacements as directed. This includes the timely and accurate submission of all associated documentation as well as part return within 24 hours of the event. Submits accurate documentation at the completion of an event.
Takes responsibility for customer satisfaction when dispatched to customer site by adhering to the following : prompt onsite arrival time, technical competencies, knowledge of customer environment, professionalism, periodic visits as needed
Maintains assigned inventory and test equipment.
Perform other duties as required and directed by Senior Customer Engineers and Management.
Works to regularly advance professional skills and capabilities in order to keep pace with technology and the customer environment.
Stays current with development plans, participating in available forms of training, education and hands-on experience.
Is disciplined and timely in keeping up with administrative tasks, ensuring accurate updates to relevant systems, databases, time-reporting and filing activity, trip and/or site reports.
2012 : 2016
EMC
Customer Service Engineer
I started off with this company as a Computer/Network Analyst, intern and then was brought onto the company full time prior to my graduation. Once I graduated college I stayed with the company for a little over four years. Learned a lot from mentors, and improved the infrastructure and assisting in providing stable hardware to greatly improve uptime and provide virtually zero downtime to end users.
Knowledge in the following :
Hardware : End user equipment, laptops, desktops, tablets, Smartphones, PBX System, SonicWall, Switches, Exchange 2003, Server 2003, Server 2008r2, and Ricoh branded copiers, document scanning kiosk. Easily adopted and learned of new hardware products required by end users, and learned what new technologies could excel their job performance and save on costs for our company.
Software : Sage software suite, Key Scan Software, Microsoft Office Suite, SharePoint intranet, Ticketing System, Accounting software, AutoCAD Suite, HR Software Suite, Construction Management Software, Restoration project management, and cost management software, real estate Software. Easily adopted and learned the software required by end users required to do their job, or to make their job easier and more efficient.
Responsible for the following :
-Disaster Recovery plan
-Managing all copier/printer systems and Ricoh contracts
-Internal/External meetings as relating to IT needs of any division of the company
-Maintain/Support all division such as Massaro Corporation field support. (Set up within trailers, that -VPN Back to the corporate office) Massaro Properties, Massaro Restoration and, our Massaro -Construction Management division.
-Maintain IT infrastructure within an assigned budget per our CFO and report to the CFO weekly.
-Hardware/Software lifecycle to allow us to stay current with the constant change of Information -Technology.
-SharePoint Management
-Activity Directory
-Exchange with assist of Third party
-Server Maintenance with assist of Third party
2008 : 2012
Massaro Corporation
IT Manager
Develops and implements solutions to complex or ambiguous information security issues, assisting lower-level Information Security Analysts as needed.
Provides security requirement oversight and direction for enterprise-wide technology.
Ensures high-level integration of projects with information security policies and strategies.
Assists with the development of information security requirements in the context of business needs, which includes working with internal business customers to apply appropriate controls around access, data integrity and confidentiality, and security compliance.
Develops and implements solutions to moderately complex information security issues, obtaining assistance from higher-level Information Security Analysts as needed.
Maintains knowledge of emerging information security standards and trends.
Identifies, evaluates, conducts, schedules, and leads technical analyses functions to ensure all applicable information security requirements are met.
Provides technical analysis of requirements necessary for the protection of information processed, stored, or transmitted by systems.
Works across on-premises and cloud environments and technologies.
2021 : Present
Progressive Insurance
Senior Information Security Analyst
Provides direct escalation support of all production server operations, including round-the-clock on call support for all critical server systems. Run-the-business functions required to maintain the stability and operability of Progressive’s SAN and NAS storage, virtual server infrastructure, data backup, server antivirus, and server vulnerability patching.
Focus :
Large Scale Problem Investigation
Production Readiness
Incident Escalation POC
Core Capabilities :
Windows OS Support
Linux OS Support
Virtual Server Support (VMWare)
Cisco Unified Computing System (UCS)
SAN, NAS, CAS storage
Software Deployment
Server Security Patching
Server Antivirus
Data Backup
Digital certificate Management
Active Directory and LDAP
AWS
Assist Project teams with security vetting, deployment and, general technical guidance
Use of Qualys for ensuring vulnerabilities are addressed prior to production deployment (Previously used Foundstone for tasks mentioned)
2016 : 2021
Progressive Insurance
Senior Systems Engineer
Preventative and remedial maintenance, installations, upgrades and implementations of EMC products at a variety of customer locations and environments.
Follow proper procedures, communication protocol, take ownership of support cases that are assigned, and take on new cases that have no ownership. Work with customers & time reporting systems, etc.
Performs pro-active and corrective maintenance according to established procedures. Adheres to proper escalation procedures. Display in-depth troubleshooting skills.
Execute the basics of an install cycle for EMC hardware or software. Builds experience with hardware-related custom integration of EMC products at the customer site. This may include implementation, integration and product orientation for the customer.
Responsible for part replacements as directed. This includes the timely and accurate submission of all associated documentation as well as part return within 24 hours of the event. Submits accurate documentation at the completion of an event.
Takes responsibility for customer satisfaction when dispatched to customer site by adhering to the following : prompt onsite arrival time, technical competencies, knowledge of customer environment, professionalism, periodic visits as needed
Maintains assigned inventory and test equipment.
Perform other duties as required and directed by Senior Customer Engineers and Management.
Works to regularly advance professional skills and capabilities in order to keep pace with technology and the customer environment.
Stays current with development plans, participating in available forms of training, education and hands-on experience.
Is disciplined and timely in keeping up with administrative tasks, ensuring accurate updates to relevant systems, databases, time-reporting and filing activity, trip and/or site reports.
2012 : 2016
EMC
Customer Service Engineer
I started off with this company as a Computer/Network Analyst, intern and then was brought onto the company full time prior to my graduation. Once I graduated college I stayed with the company for a little over four years. Learned a lot from mentors, and improved the infrastructure and assisting in providing stable hardware to greatly improve uptime and provide virtually zero downtime to end users.
Knowledge in the following :
Hardware : End user equipment, laptops, desktops, tablets, Smartphones, PBX System, SonicWall, Switches, Exchange 2003, Server 2003, Server 2008r2, and Ricoh branded copiers, document scanning kiosk. Easily adopted and learned of new hardware products required by end users, and learned what new technologies could excel their job performance and save on costs for our company.
Software : Sage software suite, Key Scan Software, Microsoft Office Suite, SharePoint intranet, Ticketing System, Accounting software, AutoCAD Suite, HR Software Suite, Construction Management Software, Restoration project management, and cost management software, real estate Software. Easily adopted and learned the software required by end users required to do their job, or to make their job easier and more efficient.
Responsible for the following :
-Disaster Recovery plan
-Managing all copier/printer systems and Ricoh contracts
-Internal/External meetings as relating to IT needs of any division of the company
-Maintain/Support all division such as Massaro Corporation field support. (Set up within trailers, that -VPN Back to the corporate office) Massaro Properties, Massaro Restoration and, our Massaro -Construction Management division.
-Maintain IT infrastructure within an assigned budget per our CFO and report to the CFO weekly.
-Hardware/Software lifecycle to allow us to stay current with the constant change of Information -Technology.
-SharePoint Management
-Activity Directory
-Exchange with assist of Third party
-Server Maintenance with assist of Third party
2008 : 2012
Massaro Corporation
IT Manager
Company:
Progressive Insurance
Spoken Language:
English
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