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Jason Aumen
Information Security Analyst
Ft. Washington, MD, United States
Details
Experience:
2020 : Present
Frederick County Government, Maryland
Information Security Analyst
• Provide support for Tenable products, including Nessus, Tenable.IO, Tenable.SC, Nessus Network Monitor, and LCE
• Assist customers with troubleshooting software and environment issues
• Work with customers to determine if a vulnerability finding was a false positive or false negative
• Analyze packet captures using Wireshark
• Analyze logs using Splunk
• Troubleshoot certificate issues
• Support customers in Windows, MacOS, and Linux environments
• Work with vCenter in our lab environment and supported customers with vCenter and Hyper-V VMs, as well as cloud VMs such as AWS and Azure
• Write Knowledge Base articles
• Salesforce for case tracking and KB documents
• Remote support with Zoom
• Communicate with customers via phone, chat, and email
2018 : 2020
Tenable
Technical Support Engineer
• Supported Windows and MacOS computers
• Software installation and upgrades
• Hardware installation
• Windows server administration and some Linux administration
• Network troubleshooting and support
• Email administration in Exchange, O365, Google GSuite, and AtMail
• VOIP administration (3CX)
• Support VMs in Hyper-V and vCenter
• Configuration and deployment of new systems (physical and virtual)
• Troubleshooting and resolving issues with Printers/Scanners/Fax machines
• Active Directory account and group creation and management
• iPhone and Android support
• Remote support with Connectwise and GoToAssist
• Provide support for a multitude of 3rd party applications and coordinate with vendor support as necessary
• Provide 24/7 emergency support as part of on call rotation
2017 : 2018
Swift Systems, Inc.
Support Engineer
• Followed test plans to find and report defects in various game systems
• Tested software on PC, PS4, and XB1
• Performed playtesting, swat testing, PC compatibility testing, and regression testing
• Searched for and reported defects in Hansoft
2016 : 2016
Bethesda Softworks
QA Tester
2014 : 2015
Mike Mathis Productions
Associate Producer
Frederick County Government, Maryland
Information Security Analyst
• Provide support for Tenable products, including Nessus, Tenable.IO, Tenable.SC, Nessus Network Monitor, and LCE
• Assist customers with troubleshooting software and environment issues
• Work with customers to determine if a vulnerability finding was a false positive or false negative
• Analyze packet captures using Wireshark
• Analyze logs using Splunk
• Troubleshoot certificate issues
• Support customers in Windows, MacOS, and Linux environments
• Work with vCenter in our lab environment and supported customers with vCenter and Hyper-V VMs, as well as cloud VMs such as AWS and Azure
• Write Knowledge Base articles
• Salesforce for case tracking and KB documents
• Remote support with Zoom
• Communicate with customers via phone, chat, and email
2018 : 2020
Tenable
Technical Support Engineer
• Supported Windows and MacOS computers
• Software installation and upgrades
• Hardware installation
• Windows server administration and some Linux administration
• Network troubleshooting and support
• Email administration in Exchange, O365, Google GSuite, and AtMail
• VOIP administration (3CX)
• Support VMs in Hyper-V and vCenter
• Configuration and deployment of new systems (physical and virtual)
• Troubleshooting and resolving issues with Printers/Scanners/Fax machines
• Active Directory account and group creation and management
• iPhone and Android support
• Remote support with Connectwise and GoToAssist
• Provide support for a multitude of 3rd party applications and coordinate with vendor support as necessary
• Provide 24/7 emergency support as part of on call rotation
2017 : 2018
Swift Systems, Inc.
Support Engineer
• Followed test plans to find and report defects in various game systems
• Tested software on PC, PS4, and XB1
• Performed playtesting, swat testing, PC compatibility testing, and regression testing
• Searched for and reported defects in Hansoft
2016 : 2016
Bethesda Softworks
QA Tester
2014 : 2015
Mike Mathis Productions
Associate Producer
Company:
Frederick County Government, Maryland
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