Profiles search
Jason KS Burke
Sr. Information Security Analyst at ACT
Iowa City, IA, United States
Details
Experience:
2015 : Present
ACT
Sr. Information Security Analyst
One of three individuals responsible for all aspects of employee access and role-based data security across 4000 users, 3000 workstations, and 300 servers. Heavy use of Active Directory Users and Computers, Group Policy Management Console, Exchange Management Console, IronPort Web Appliance, Imprivata tap-and-go badge access, and Zenprise iOS Management Console.
Also one year experience running a 25-member workgroup to build, from basic principles to Go-Live, role-based security for $70M Electronic Health Information system, EPIC. Acquired Certification for same. Heavy project management and coordination with all levels of the organization.
2012 : 2014
Mercy Medical Center
Epic-Certified Access and Security Analyst
Responsible for providing Level I/II support to over 4000 end-users in 15 locations for one of the Midwest’s premier hospitals. Emphasis on high first-call resolution. Support of over 300 diverse local, remote and web applications, from DOS-based tracking software to unique state-of-the-art robotic surgery. Ordering & support for cellular phones, broadband cards, and PDA’s. Creation of over 35 high-quality documents for use inter-departmentally and for end-users. Weekly department meetings.
Promoted in 2009 to Level III support. Emphasis on swift and accurate desktop troubleshooting via remote control and in-person interaction. Citrix and Windows networking. Build / install / deploy / inventory Desktop and Mobile PC’s, Thin Clients, Laptops, and Tablets. Heavy use of Altiris Deployment Console, Active Directory and Citrix Access Management Console.
Frequently hand-picked for decision-making in Support Desk pilot programs, including Altiris Help Desk configuration and roll-out, SLA reconfiguration, as well as serving as sole vendor contact for Level III Network and Level III Server teams on CDMP Project
2008 : 2012
Mercy Medical Center
Hardware / Network Technician (Level II / III)
One of three individuals hired to provide diverse and highly technical service to the
largest international purveyor of customized pens in the world. Handling access requests & new
user account creation in a variety of applications. International travel, 24-hour on-call service,
and accurate accounting for over a million dollars per year of high-tech purchasing.
2004 : 2006
National Pen
LAN Analyst II (Sr. Help Desk Technician)
Responsible for administration of new student contracts, marketing and public relations,
business development and growth, and teaching classes to students of diverse levels, ages and
needs.
2001 : 2004
Kyung Hee Tae Kwon Do Academy
Program Director
ACT
Sr. Information Security Analyst
One of three individuals responsible for all aspects of employee access and role-based data security across 4000 users, 3000 workstations, and 300 servers. Heavy use of Active Directory Users and Computers, Group Policy Management Console, Exchange Management Console, IronPort Web Appliance, Imprivata tap-and-go badge access, and Zenprise iOS Management Console.
Also one year experience running a 25-member workgroup to build, from basic principles to Go-Live, role-based security for $70M Electronic Health Information system, EPIC. Acquired Certification for same. Heavy project management and coordination with all levels of the organization.
2012 : 2014
Mercy Medical Center
Epic-Certified Access and Security Analyst
Responsible for providing Level I/II support to over 4000 end-users in 15 locations for one of the Midwest’s premier hospitals. Emphasis on high first-call resolution. Support of over 300 diverse local, remote and web applications, from DOS-based tracking software to unique state-of-the-art robotic surgery. Ordering & support for cellular phones, broadband cards, and PDA’s. Creation of over 35 high-quality documents for use inter-departmentally and for end-users. Weekly department meetings.
Promoted in 2009 to Level III support. Emphasis on swift and accurate desktop troubleshooting via remote control and in-person interaction. Citrix and Windows networking. Build / install / deploy / inventory Desktop and Mobile PC’s, Thin Clients, Laptops, and Tablets. Heavy use of Altiris Deployment Console, Active Directory and Citrix Access Management Console.
Frequently hand-picked for decision-making in Support Desk pilot programs, including Altiris Help Desk configuration and roll-out, SLA reconfiguration, as well as serving as sole vendor contact for Level III Network and Level III Server teams on CDMP Project
2008 : 2012
Mercy Medical Center
Hardware / Network Technician (Level II / III)
One of three individuals hired to provide diverse and highly technical service to the
largest international purveyor of customized pens in the world. Handling access requests & new
user account creation in a variety of applications. International travel, 24-hour on-call service,
and accurate accounting for over a million dollars per year of high-tech purchasing.
2004 : 2006
National Pen
LAN Analyst II (Sr. Help Desk Technician)
Responsible for administration of new student contracts, marketing and public relations,
business development and growth, and teaching classes to students of diverse levels, ages and
needs.
2001 : 2004
Kyung Hee Tae Kwon Do Academy
Program Director
Company:
ACT
About
• Proven ability to absorb new technology and processes quickly and apply where appropriate.
• An impeccable service record filled with commendations and promotions.
• Over fifteen years of diverse experience in the customer service field resulting in a versatile portfolio of inter-personal skills.
• An open, friendly, professional demeanor, with the ability to interface with all levels in the organization.
• An enthusiasm for teaching, ignited by my own training in Tae Kwon Do; current rank of 2nd Degree Black Belt
• Liberal Arts Degree from Mesa College, San Diego, CA
Profile Photo
