Jason Starr
Details
Psychology
Walden University
2001 : 2007
BA
Psychology of Organizations and Development
University of the Incarnate Word
2000 : 2001
• Recommended policies, processes, and procedures to support AS400 IAM account management to CISO and data owners
• Executed data owner’s need-to-know and role-based access decisions
• Managed data owner’s change requests to adjust and enforce system authorization and access privileges
• Maintained the Approvers matrix/list; Security matrix; Security permission templates
• Oversaw lifecycle processes for AS400 accounts and permissions; internal and external users
• Managed the AS400 periodic access review audit process
• Supported audit and due diligence evaluations from internal and external sources
• Amended/edited existing account profiles to accommodate interdepartmental transfers or special requests by authorized managers and approved within the approval matrix
• Removed security access after employee terminations, transfers, or other account inactivity
• Educated lines of business and IT departments to understand AS400 IAM processes and procedures to ensure timely creation/modification/removal of account and access
2016 : Present
SWBC
Information Security/Identity and Access Management Analyst
Review business systems and advise stakeholders on process improvements and new systems enhancements.
Responsible for handling needs assessments and cost/benefit analysis to align existing technology with business strategies.
Receive business needs from management, solicit product and enhancement requirements from end users and convert requests from both into a workable solution to present to technology staff.
Work directly with clients, both internal and external, to troubleshoot system defects.
Participate as needed in software testing or coordinate pre- or post-testing environment.
Work with project managers as necessary to implement solutions throughout the enterprise.
And, of course, other as needed.
2015 : 2016
SWBC
Business Systems Analyst
SWBC has been recognized as one of the Best Companies to Work for in Texas.
A corporate trainer for SWBC facilitates participant centered classroom training. Helps to design, develop, validate, implement and deliver training initiatives. Designs, develops and produces supporting training material, ensuring content of material is accurate, and the structure of materials follows industry standards in adult learning. Conducts thorough needs analysis to identify the objective and create a solution.
2014 : 2015
SWBC
Corporate Trainer
Team lead for up to 25 customer care agents who provide :
• customer care and sales services to telecommunications and cable customers.
• Tier 1 Technical support for phone, internet, and digital TV services.
• billing support and general customer support services.
2013 : 2014
Transcom
Customer Service Team Supervisor
• Provided consulting services to companies wanting to improve their Training and Development ROI.
• Certified Senior Instructor with over twenty years developing, marketing, and delivering training seminars, lectures, and workshops on a variety of topics and in a variety of industries including : hotels/hospitality, airlines, government agencies (state and federal), and construction (residential, commercial, and industrial).
2012 : 2014
Starr Professional Advisors Group
Principal/Consultant
Skills
Analysis, Call Center, Career Development, Change Management, Coaching, Conflict Resolution, Customer Satisfaction, Customer Service, E-Learning, Employee Engagement, Employee Relations, Employee Training, Executive Coaching, Group Presentations, Human Resources, Instructional Design, Instructor-led Training, Interviews, Leadership, Leadership Development, Management, Microsoft Excel, Microsoft Office, New Hire Orientations, Operations Management, Organizational Counseling, Organizational Development, Organizational Effectiveness, Organizational Structure, Outlook, Performance Improvement, Performance Management, Process Improvement, Project Management, Project Planning, Public Speaking, Recruiting, Staff Development, Strategic Planning, Strategy, Succession Planning, Talent Acquisition, Talent Management, Teaching, Team Building, Team Leadership, Team Management, Training, Training Delivery, Workshop Facilitation
About
Security+ Certification (CompTIA); CIAM (Certified Identity & Access Manager; IMI (Identity & Management Institute)); Certified Senior Instructor, IBSTPI (International Bureau of Standards for Training, Performance, and Instruction); Certified Team Lead (Supervisor; Transcom); Certified Stellar Service Instructor (Achieve Global, now Service Ready); Brown Belt - Okinawan Shuri-Ryu; Eagle Scout.
Expert in research, editing, white paper and curriculum writing and/or development, training, training supervision or management. . Develop, market, and deliver curriculum, seminars, lectures, and workshops on a variety of personal and professional development and leadership topics. Specialties: Training, Psychology, Organizational Development, Leadership, Professional and Personal Life Coaching.
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