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Jaun Husain
Information Security Engineer at Farmers Insurance
Los Angeles, CA, United States
Details
Experience:
2023 : Present
Farmers Insurance
Information Security Engineer
2022 : 2023
Farmers Insurance
Application Subject Matter Expert
• Use Salesforce cloud technology to support the deployment of innovative changes to agent facing CRM software
• Triage Salesforce Proactive Monitoring alerts to mitigate org infrastructure performance issues by working with development teams to identify and correct potential issues
• Utilize Splunk and App Dynamics to troubleshoot application performance issues and or anomalies
• Follow the Agile software release cycle and ensure proper delivery of IP from development teams to production support teams with respect to new features and defect fixes
• Create justifiable business cases to procure additional cloud infrastructure resources from vendor product teams as required
• Identify opportunities to automate manual processes such as daily application validation
• Successfully worked with with admin and development teams to automate a user facing software validation process which resulted in a reduction of ~25% daily manual work activity required by resources
• Created a batch job tracking tool for the primary agent facing application allowing Scrum Masters and developers to log and assess application batch descriptions, criticality levels, impact and more
2020 : 2022
Farmers Insurance
Applications Operations Engineer
• Monitored and maintained day to day operations within the organization including physical and cloud servers and endpoints.
• Managed SonicWall TZ, NSA, Ubiquiti USG, and Fortigate firewall appliances.
• Configured SSL, IPSec VPN, create Linux based VPN gateways and manage ACLs.
• Patched any vulnerabilities to mitigate and deter cyber attacks.
• Created and managed Azure IaaS cloud servers.
• Deployed virtual machines via Hyper-V and VMware ESXi hypervisors.
• Managed AD/DS including updating and creating GPOs and other policies.
• Managed VoIP cloud PBX systems.
• Ensured applications adhere to industry standard compliance such as GLBA, SOX, and HIPAA for financial and medical clients, respectively.
• Communicated between CEO, team members, business owners, stakeholders, and third-party vendors.
2019 : 2020
Buzz Cyber Security
System Administrator
• Provided tier 1 and tier 2 technical support services escalation, and resolution.
• Performed troubleshooting of wired, and wireless data connections, TCP/IP configuration, DNS, DHCP, HTTP, and other LAN or WAN related issues.
• Managed users within Office 365 Exchange online, Exchange server on-premises, Gmail G-Suite, CRM database, and Symantec 3rd party email spam filtering (allow-listing/block-listing).
• Executed high-level SQL queries.
2018 : 2019
Buzz Cyber Security
Senior Support Engineer
Farmers Insurance
Information Security Engineer
2022 : 2023
Farmers Insurance
Application Subject Matter Expert
• Use Salesforce cloud technology to support the deployment of innovative changes to agent facing CRM software
• Triage Salesforce Proactive Monitoring alerts to mitigate org infrastructure performance issues by working with development teams to identify and correct potential issues
• Utilize Splunk and App Dynamics to troubleshoot application performance issues and or anomalies
• Follow the Agile software release cycle and ensure proper delivery of IP from development teams to production support teams with respect to new features and defect fixes
• Create justifiable business cases to procure additional cloud infrastructure resources from vendor product teams as required
• Identify opportunities to automate manual processes such as daily application validation
• Successfully worked with with admin and development teams to automate a user facing software validation process which resulted in a reduction of ~25% daily manual work activity required by resources
• Created a batch job tracking tool for the primary agent facing application allowing Scrum Masters and developers to log and assess application batch descriptions, criticality levels, impact and more
2020 : 2022
Farmers Insurance
Applications Operations Engineer
• Monitored and maintained day to day operations within the organization including physical and cloud servers and endpoints.
• Managed SonicWall TZ, NSA, Ubiquiti USG, and Fortigate firewall appliances.
• Configured SSL, IPSec VPN, create Linux based VPN gateways and manage ACLs.
• Patched any vulnerabilities to mitigate and deter cyber attacks.
• Created and managed Azure IaaS cloud servers.
• Deployed virtual machines via Hyper-V and VMware ESXi hypervisors.
• Managed AD/DS including updating and creating GPOs and other policies.
• Managed VoIP cloud PBX systems.
• Ensured applications adhere to industry standard compliance such as GLBA, SOX, and HIPAA for financial and medical clients, respectively.
• Communicated between CEO, team members, business owners, stakeholders, and third-party vendors.
2019 : 2020
Buzz Cyber Security
System Administrator
• Provided tier 1 and tier 2 technical support services escalation, and resolution.
• Performed troubleshooting of wired, and wireless data connections, TCP/IP configuration, DNS, DHCP, HTTP, and other LAN or WAN related issues.
• Managed users within Office 365 Exchange online, Exchange server on-premises, Gmail G-Suite, CRM database, and Symantec 3rd party email spam filtering (allow-listing/block-listing).
• Executed high-level SQL queries.
2018 : 2019
Buzz Cyber Security
Senior Support Engineer
Company:
Farmers Insurance
Spoken Language:
Hindi, Spanish, Urdu
About
A passionate cybersecurity professional who understands the health of an enterprise environment helps everyone sleep at night.
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