Profiles search
Jay Mandeville
Business Application Analyst in Information Security at Wells Fargo
New York, NY, United States
Details
Experience:
- Implemented automated processes for Support Desk related activities to free up 11.4 months of FTE support tied to these tasks
2015 : Present
Wells Fargo
Business Application Analyst in Information Security
- Implemented Lean process for approximately managing exceptions to the primary Release Schedule that resulted in processing time reduction by 55%- Manages Release Schedule for an Integrated Test Environment of 53 applications in a Quality Test Environment which manage 5 million + claims daily- Implemented a Lean Release Management process for managing application testing status which resulted in a decrease in No Responses by 60%, which provided testing teams better line of site into production related Incidents
2013 : 2015
UnitedHealth Group
IT Release Management Team Lead
Core Responsibilities and highlights : Knowledge Management : - Implemented a process for the creation and consolidation of 563 Knowledge Management articles within Remedy, cost savings in training for Merck new hires : $62,350 yearly. - Created the Knowledge Centered Support (KCS) standards within Merck Knowledge Management for Knowledge article creation and publication Disaster Recovery (DR) : - Responsible for establishing Business Impact Analysis documents for new applications- Managed and maintained DR plans for the Merck Intranet environment platforms (25 applications) and Merck.comIncident Management : - Oversaw a team of 17 contractors that handled 2,000 incidents + yearly including key platforms such as Merck.com support and FDA regulated document bases- Implemented escalations and processes which kept FDA regulated document bases online 99.99% of the time yearly-- Recognized within Merck for support of major initiatives for Merck.com press releases (I.E. Merck Vioxx settlements in 2007)IT Asset and Configuration Management - Created standard for the creation of 100 applications Configuration Item (CI, across 5 environments)) entries within the Merck Configuration Management Database (CMDB), which resulted in the creation of ~5,000 CIs- Recognized in 2011 as a leader within Merck IT for excellence with IT Asset and Configuration Management via awardChange Management- Oversaw a team of 6 contractors (on-shore and off-shore) which managed over 3,000 Application Changes yearly- Created and Implemented Change Management Ticket standards for use across all Merck ITRelease Management- Created Release Management windows for use within IT Team that saw decrease in production related Incidents stemming from changes by 73%
2007 : 2013
Merck
IT Service Management
2015 : Present
Wells Fargo
Business Application Analyst in Information Security
- Implemented Lean process for approximately managing exceptions to the primary Release Schedule that resulted in processing time reduction by 55%- Manages Release Schedule for an Integrated Test Environment of 53 applications in a Quality Test Environment which manage 5 million + claims daily- Implemented a Lean Release Management process for managing application testing status which resulted in a decrease in No Responses by 60%, which provided testing teams better line of site into production related Incidents
2013 : 2015
UnitedHealth Group
IT Release Management Team Lead
Core Responsibilities and highlights : Knowledge Management : - Implemented a process for the creation and consolidation of 563 Knowledge Management articles within Remedy, cost savings in training for Merck new hires : $62,350 yearly. - Created the Knowledge Centered Support (KCS) standards within Merck Knowledge Management for Knowledge article creation and publication Disaster Recovery (DR) : - Responsible for establishing Business Impact Analysis documents for new applications- Managed and maintained DR plans for the Merck Intranet environment platforms (25 applications) and Merck.comIncident Management : - Oversaw a team of 17 contractors that handled 2,000 incidents + yearly including key platforms such as Merck.com support and FDA regulated document bases- Implemented escalations and processes which kept FDA regulated document bases online 99.99% of the time yearly-- Recognized within Merck for support of major initiatives for Merck.com press releases (I.E. Merck Vioxx settlements in 2007)IT Asset and Configuration Management - Created standard for the creation of 100 applications Configuration Item (CI, across 5 environments)) entries within the Merck Configuration Management Database (CMDB), which resulted in the creation of ~5,000 CIs- Recognized in 2011 as a leader within Merck IT for excellence with IT Asset and Configuration Management via awardChange Management- Oversaw a team of 6 contractors (on-shore and off-shore) which managed over 3,000 Application Changes yearly- Created and Implemented Change Management Ticket standards for use across all Merck ITRelease Management- Created Release Management windows for use within IT Team that saw decrease in production related Incidents stemming from changes by 73%
2007 : 2013
Merck
IT Service Management
Company:
Wells Fargo
Profile Photo
