Jeannine Rodgers
Details
Western Union
Information Security Analyst
Project Manager and coordinator between Compliance, Sales and Products departments for Global Due Diligence certification, including ensuring legal entity name changes were completed
Tracking and reporting of the various processes by department, including goal and status measurement
Extensive data cleanup, made all required notifications to close out non-compliant or low volume agents
Money Order contract renewal project to generate revenue by evaluating current fees, getting new contracts completed reflecting current ownership and new fee structure
Up-selling project, to generate additional revenue by selling additional products to current agents.
KYA (Know Your Agent) Certification project to get over 20,000 agents to complete updated compliance questionnaires. Contact with agents by phone to inform them of the requirement, information gathering from multiple databases to populate questionnaires, follow-up with agents on non-submission, or issues with incomplete or additional information needed. Escalation to upper management of outstanding issues.
2014 :
Western Union
Operations Analyst
Simultaneously serving as office manager, paralegal, administrative assistant, and receptionist since January 2012. Organized, coordinated and managed multiple tasks for a start up law firm including implementing new billing and case management systems and facilitating a move from one location to another as the firm grew. Responsible for opening all new case files, handling all billing for clients - including time entry for attorneys and paralegals, pulling and drafting pleadings, e-filing, calendaring and assisting multiple transactional and litigation attorneys.
2012 : 2014
Archer Bay PA formerly known as Lynch & Robbins
Office Manager / Paralegal
Analyst for Sales Management Analysis and Compensation team, handling resolution and exception items requests, organizational movement changes and updates.
2011 : 2011
Wells Fargo
Business Process Analyst
Handled high dollar (average 6 figure) fraud cases and investigations from all states and international.
Recovered $10.8 Million of $11.9 Million loss exposure in my first year with Wachovia Bank as a fraud investigator.
Worked fraud investigations jointly with local, state, federal and international law enforcement agencies to shut down crime rings and fraud scams.
Increased loss recovery by quickly analyzing and prioritizing dollar loss and possibility of recovery on incoming cases to recover the most money.
2007 : 2010
Wachovia and Wells Fargo
Fraud Investigator
About
Experience in compliance, banking, legal, fraud and investigation within financial services industry.
Coordinator between Compliance, Sales and Products departments for Global Due Diligence certification, handled tracking and reporting, including goal and status measurement. Responsible for extensive data cleanup.
Assigned to Money Order contract renewal project to generate revenue by evaluating current fees. Ensured Money Order agents had new contracts reflecting current ownership and new fee structure.
Assigned to up-selling project, anticipated to generate $3 Million in revenue handling customer service issues and selling additional products to current agents.
Received Diploma in Paralegal Studies, Summa Cum Laude at Holmes College in 2011.
Supported a team of 8 attorneys, primarily transactional law.
Proficient in multiple case management, billing, fraud and specialized tracking databases as well as Microsoft.
Results-oriented fraud investigator with experience working six figure dollar cases.
Skilled in researching, tracing and recovering funds, working with law enforcement and litigation.
Investigated and mitigated known or potential loss claims for high dollar fraud cases ($25,000 minimum).
Did extensive research and detailed analysis of cases, interviews and interrogations.
Skilled in regulatory compliance and working with litigation.
Demonstrated good judgment and expertise making decisions and exceptions on complex and high dollars cases balancing risk mitigation and customer service.
Specialties:
Regulatory Compliance
Research
Contract Review
Legal Administration
Calendaring/Docketing
E-filing
Drafting Pleadings
Notary
Fraud Investigations
Financial Analysis and Investigation
Legal Processing
Security/Fraud Training
Reviewing Video Surveillance
Court Testimony
Robbery Response
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