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Jennifer Brohm
Information Security Specialist at Valley Health System
Glenwood, NJ, United States
Details
Experience:
2023 : Present
Valley Health System
Information Security Specialist
Responsible for analyzing software applications to ensure they fit the needs of the business, coordinating the project timelines throughout its life cycle, workflow analysis/process improvement, system implementation & system design.
• Tested, prepared, & assisted with implementation of B/AR module for Meditech conversion from 6.14 platform to Meditech Expanse, as well as several Priority Pack upgrades
• Tested & implemented conversion from NPR interface to MAT interface in Meditech for processing of OV (other vendor) charge files from Connection Manager to Batch Desktop
• Project managed clinical & IS teams to create new workflow for Transition Coordinators to track applicable bundle patients within Meditech, eliminating need & cost for outside vendor
• Project managed Finance & IS teams to test & implement new Budget software for Finance department
• Evaluate & prioritize requests for system enhancements & provide timetables for completion
• Interact with end users to monitor systems utilization. Design, develop, & implement system improvements as necessary to maintain maximum utilization
• Conduct end user orientation & training for the understanding & operation of computer systems.
• Create & maintain user guides & documentation, operating manuals, & reference manuals
• Ensure that other departments involved in projects are communicated with effectively. Meet with users to ensure their requirements are reflected in each project's scope
• Assist in the coordination of work being done by consultants & vendors
• Provide on-call coverage on a scheduled basis, in emergency situations & when requested by Information Systems management
• Developed integrated project plans, implementation schedules, & cost estimates for applicable projects
• Participate in multiple concurrent projects of varying size & complexity, helping ensure that all work is accomplished efficiently & in accordance with project expectations
• Review internal documentation requirements for projects
2019 : 2023
Valley Health System
Systems Analyst
Responsible for optimizing billing outcomes for clients as defined by Key Performance Indicators (KPIs) which include claim creations, rejection rate, patient and insurance payment rate, aging, posting, payment mismatch management, and appeals. Regular meetings are held with clients to review KPIs and monitor feedback. Overall purpose is to define root causes and determine proper resolution.
• Oversee a team of up to 150 RCM professionals
o 75 physician practices, billing managers, and billing/AR team
• Review Key Performance Indicators (KPI) of billing teams, meeting with clients on a regular basis, reviewing team members for performance in the domains of operational and billing excellence as well as client relationship measures
• KPI Accomplishments Include :
o Keeping monthly rejections rate for all primary claims below 3% for all clients
o Monitoring all insurance aging over 90 days to maintain a percentage below 19% and immediately address issues resulting in increasing percentages
o Increase YTD cash collections from both insurance and patient collections for all practices
• Perform System training for new and existing clients as often as necessary
o Includes all front desk and billing operations to ensure smooth transitions from patient registration through billing process. This helps to achieve lower rejection rates and increase first pass payment rates/reduce denial rates.
• Maintaining strong client relationships, monitor client feedback and ensure profitable delivery of service based upon the performance of Billing Specialists on the team.
o Monthly meetings are scheduled with clients to discuss all KPI’s as well as any billing issues/concerns
• Provide weekly productivity/status reports to staff to focus on accounts receivable, collections, appeals and denials, as well as payment posting
2018 : 2019
WRS Health
Revenue Cycle Manager
Applied a thorough understanding of healthcare revenue cycle and healthcare IT concepts to software product feature definition and development. Worked as part of the Product Management team to improve user experience by considering the user’s perspective with regard to features, functionality, and interface. Served as the primary liaison between the subject matter experts from the business and development teams. Assisted internal and external clients with product adoption and work with team members to build client feedback into the product. Observed and analyzed processes and functionality of Collections management product. Provided feedback to Product Managers to collaborate and streamline process improvement plans to increase productivity, utilization, and ROI for in-house and contracted clients.
2017 : 2018
nThrive
Sr. Product Analyst
As a Solutions Analyst I provide a comprehensive feedback to clients to maximize renewals and improve the customer experience by monitoring and reporting product usage proactively. I provide insights to leadership and am a subject matter expert in the designing and recommending appropriate analytic methodology and approach to address key client questions. I work very closely with the Zone VP of Client Management leaders to support ability to deliver assigned client metrics (revenue, sales, satisfaction, A/R). I assist with the development of models, tools, and graphical presentations that demonstrate a complete view of the client base. I identify opportunities for operational and process improvements related to the utilization and integration of nThrive products and services and proposes solutions and improvements. I also ensure concerns with internal control design or performance and process changes that impact internal control execution are communicated to management.
2016 : 2017
nThrive
Solutions Analyst - Nerve Center
Valley Health System
Information Security Specialist
Responsible for analyzing software applications to ensure they fit the needs of the business, coordinating the project timelines throughout its life cycle, workflow analysis/process improvement, system implementation & system design.
• Tested, prepared, & assisted with implementation of B/AR module for Meditech conversion from 6.14 platform to Meditech Expanse, as well as several Priority Pack upgrades
• Tested & implemented conversion from NPR interface to MAT interface in Meditech for processing of OV (other vendor) charge files from Connection Manager to Batch Desktop
• Project managed clinical & IS teams to create new workflow for Transition Coordinators to track applicable bundle patients within Meditech, eliminating need & cost for outside vendor
• Project managed Finance & IS teams to test & implement new Budget software for Finance department
• Evaluate & prioritize requests for system enhancements & provide timetables for completion
• Interact with end users to monitor systems utilization. Design, develop, & implement system improvements as necessary to maintain maximum utilization
• Conduct end user orientation & training for the understanding & operation of computer systems.
• Create & maintain user guides & documentation, operating manuals, & reference manuals
• Ensure that other departments involved in projects are communicated with effectively. Meet with users to ensure their requirements are reflected in each project's scope
• Assist in the coordination of work being done by consultants & vendors
• Provide on-call coverage on a scheduled basis, in emergency situations & when requested by Information Systems management
• Developed integrated project plans, implementation schedules, & cost estimates for applicable projects
• Participate in multiple concurrent projects of varying size & complexity, helping ensure that all work is accomplished efficiently & in accordance with project expectations
• Review internal documentation requirements for projects
2019 : 2023
Valley Health System
Systems Analyst
Responsible for optimizing billing outcomes for clients as defined by Key Performance Indicators (KPIs) which include claim creations, rejection rate, patient and insurance payment rate, aging, posting, payment mismatch management, and appeals. Regular meetings are held with clients to review KPIs and monitor feedback. Overall purpose is to define root causes and determine proper resolution.
• Oversee a team of up to 150 RCM professionals
o 75 physician practices, billing managers, and billing/AR team
• Review Key Performance Indicators (KPI) of billing teams, meeting with clients on a regular basis, reviewing team members for performance in the domains of operational and billing excellence as well as client relationship measures
• KPI Accomplishments Include :
o Keeping monthly rejections rate for all primary claims below 3% for all clients
o Monitoring all insurance aging over 90 days to maintain a percentage below 19% and immediately address issues resulting in increasing percentages
o Increase YTD cash collections from both insurance and patient collections for all practices
• Perform System training for new and existing clients as often as necessary
o Includes all front desk and billing operations to ensure smooth transitions from patient registration through billing process. This helps to achieve lower rejection rates and increase first pass payment rates/reduce denial rates.
• Maintaining strong client relationships, monitor client feedback and ensure profitable delivery of service based upon the performance of Billing Specialists on the team.
o Monthly meetings are scheduled with clients to discuss all KPI’s as well as any billing issues/concerns
• Provide weekly productivity/status reports to staff to focus on accounts receivable, collections, appeals and denials, as well as payment posting
2018 : 2019
WRS Health
Revenue Cycle Manager
Applied a thorough understanding of healthcare revenue cycle and healthcare IT concepts to software product feature definition and development. Worked as part of the Product Management team to improve user experience by considering the user’s perspective with regard to features, functionality, and interface. Served as the primary liaison between the subject matter experts from the business and development teams. Assisted internal and external clients with product adoption and work with team members to build client feedback into the product. Observed and analyzed processes and functionality of Collections management product. Provided feedback to Product Managers to collaborate and streamline process improvement plans to increase productivity, utilization, and ROI for in-house and contracted clients.
2017 : 2018
nThrive
Sr. Product Analyst
As a Solutions Analyst I provide a comprehensive feedback to clients to maximize renewals and improve the customer experience by monitoring and reporting product usage proactively. I provide insights to leadership and am a subject matter expert in the designing and recommending appropriate analytic methodology and approach to address key client questions. I work very closely with the Zone VP of Client Management leaders to support ability to deliver assigned client metrics (revenue, sales, satisfaction, A/R). I assist with the development of models, tools, and graphical presentations that demonstrate a complete view of the client base. I identify opportunities for operational and process improvements related to the utilization and integration of nThrive products and services and proposes solutions and improvements. I also ensure concerns with internal control design or performance and process changes that impact internal control execution are communicated to management.
2016 : 2017
nThrive
Solutions Analyst - Nerve Center
Company:
Valley Health System
About
Experienced Systems Analyst with a demonstrated history of working with various healthcare systems. Skilled in Account Receivables, Billing/Collections,Medical Terminology and Compliance Review. Excels at process improvements in workflows. Strong Healthcare Management services professional with a Bachelor’s Degree focused on Healthcare Informatics from King University.
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