Jeremy Fletcher
Details
Information Technology
American Intercontinental University
2004 : 2008
CenterPoint Energy
Cyber Security Team Lead
2015 :
CenterPoint Energy
Senior Information Security Analyst
2010 : 2015
NextEra Energy Resources
Information Security Analyst
• Provide Deskside and phone support to over 3000 employees in person and by telephone.
• Assisted with the on boarding of 1500 new employees by planning and implementing transition strategies.
• Junior Administrator of VPN where I created user accounts and assigned tokens to users.
• Desktop, Laptop, Printers, Scanner repairs for supported users.
• Responsible for cloning Hard Drives using GHOST to deploy to PCs
• Junior Admin of lotus notes where I was responsible for adding users to groups, also created Lotus notes ID file and did password resets.
• Responsible for troubleshooting Blackberries and PDAs and also added users to the Blackberry Enterprise Server.
• Used remote desktop software such as Bomgar, Netmeeting, Logmein to support lotus notes, Microsoft office and other applications
• Did password reset and troubleshooting for various programs such as AS400, CPDM, EDMS, CAMS, ORACLE, AMAPS, KNOWLEDGE CONNECTION, KRONOS etc.
• Also added responsibilities and roles to users in Oracle through CAMS.
• Use Active Directory where I add, delete and monitor users on Domain, also adding user rights.
• Implemented Security measures by using various antivirus programs and also specialized in virus removal.
• Assisted adding users to Network Printers.
• Used ticketing software to ensure organized structure of troubleshooting and ensured that all issues were at a first call resolution.
2008 : 2011
Beckman Coulter
Advanced Micro Tech
• Provided second level technical support which included troubleshooting, diagnosing software and hardware problems for both Gateway Desktops and Laptops.
• Worked with different administrators and higher tier support in resolving complicated issues.
• Troubleshot various softwares by contacting outside vendors to help find a resolution.
• Was promoted to advanced support due to wide knowledge of technical issues.
2006 : 2008
The Answer Group (TAG)
PC Support Specialist
Skills
Account Management, Active Directory, Antivirus, Blackberry, Blackberry Enterprise Server, BMC Remedy, Citrix, Computer Hardware, Computer Security, Desktop Computers, Disaster Recovery, DNS, Hardware, Information Security, Information Technology, Laptops, Lotus Notes, Microsoft Exchange, Microsoft Office, Network Administration, Network Security, Norton Ghost, Operating Systems, Oracle, Printers, Process Improvement, Program Management, Project Management, Project Planning, Remote Desktop, Routers, Security, SharePoint, Software Documentation, SQL, Switches, System Administration, System Deployment, Technical Support, Testing, Training, Troubleshooting, Visio, VMware, VPN, WAN, Windows, Windows 7, Windows Server, XP, Blackberry Enterprise
About
I have more than 7 years Experience in Information Security . I have experience with Qradar, TippingPoint, Palo Altos, FireEye, BlueCoat, SkyHigh, Resilient Systems, NERC, IBM Site Protector, Process Management, Active directory, Lotus Notes, Exchange, Citrix, VPN, SQL, Remedy, Oracle, EDMS, AS400, Kronos, Blackberries, PDA's, Windows Server, Switches, Routers, Printers
Specialties: Lotus Notes, Blackberries, PDAs, VPN, Windows Server, Active Directory, Exchange Server, Oracle
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