Profiles search
Jerry Wilson
IT Specialist (GS13 Cybersecurity) at 21st Signal Brigade at United States Department of the Army
Ft. Washington, MD, United States
Details
Experience:
2018 : Present
United States Department of the Army
IT Specialist (GS13 Cybersecurity) at 21st Signal Brigade
I was responsible for providing all Tier 1 and Tier 2 IT single point of contact support for all enterprise/regional/local IT systems and applications, such as Remedy, ETMS, Spectrum, and CA Ticketing system, which ultimately affected the plans, goals, and effectiveness of the US ARMY Reserves worldwide. I was personally responsible for defining and maintaining network architecture. I served as a network engineer on a large local system, including responsibility for configuring and optimizing hubs, switches, and routers. Directly monitored network capacity and performance, while responsible for diagnosing, troubleshooting, and resolving network problems such as outages, low drive space and latency. As an US ARMY Reserves G6 I was responsible for installing, testing, re-imaging, upgrading network operating systems software. I was responsible for ensuring the rigorous application of information security / information assurance policies, principles in the delivery of network services. Ensured all network staff is in compliance with DOD 8570 Technical 2 standards. I was responsible for basic password resets, general desktop assistance including, but not limited to, mapping network drives/printers and other general issues deemed to be a First Contact Resolution (FCR) request. I handled inbound communications from external and internal Army personnel, contractors and/or other government agencies in accordance with the National Service Desk Standard Operating Procedures.
2015 : 2018
Verizon Business (Government)
Network Engineer
On a daily basis provided Tier 1 IT single point of contact support for all enterprise/regional/local IT systems and applications, such as Army Knowledge Online AKO, which ultimately affect the plans, goals, and effectiveness of the US ARMY worldwide. Provided support in a manner that minimized interruptions in the customer's ability to carry out critical business activities. Handled incoming requests and issues from customers by telephone, email, chat and other approved communication methods. Performed basic password resets, general desktop assistance including, but not limited to, mapping network drives/printers and other general issues deemed to be a First Contact Resolution (FCR) request. Handle inbound communications from external and internal Army personnel, contractors and/or other government agencies in accordance with the National Service Desk Standard Operating Procedures. Additionally, setup Wide Area Network (WAN) for 300 users. Set standards and planned and implemented training activities to ensure a productive work environment for 12 employees. Also, evaluated job performance and completed evaluation reports
2014 : 2015
United States Army
Network Administrator (25N)
Performed duties as lead Network Administrator, consistently meeting or exceeded LAN/WAN goals as directed by the Network Operations Center. Provided supervisory direction to a team of 3 network technicians in daily maintenance and Information Assurance (IA) procedures resulting in zero network failures over the course of the deployment. Responsible for the successful setup of 200 accounts in Microsoft Active Directory. Maintained 100% inventory of over $6,000,000 worth of equipment, and streamlined inventory processes conducted by unit superiors.
2014 : 2014
United States Army
Network Administrator (25N)
As Network Administrator I completed numerous required training courses including, Cisco Certified Entry Network Technician (CCENT), and Comp TIA A+. I was solely responsible for configuring all Wide Area Network (WAN) and Local Area Network (LAN) routers and related peripheral equipment. Additionally, managed and configured security protocols and access permissions for all network users throughout the battalion. Solely responsible for installation of all system software/software patches and updates. Ensured 99%+ network reliability. During times of system stress and outages I identified the root causes of networking problems using diagnostic testing software and equipment. Also, led battalion wide classroom instruction for soldiers and civilians on the basics of networking, protocols, and network monitoring tools and virtualization software.
2011 : 2014
US Army
25N Network Administrator (25N)
United States Department of the Army
IT Specialist (GS13 Cybersecurity) at 21st Signal Brigade
I was responsible for providing all Tier 1 and Tier 2 IT single point of contact support for all enterprise/regional/local IT systems and applications, such as Remedy, ETMS, Spectrum, and CA Ticketing system, which ultimately affected the plans, goals, and effectiveness of the US ARMY Reserves worldwide. I was personally responsible for defining and maintaining network architecture. I served as a network engineer on a large local system, including responsibility for configuring and optimizing hubs, switches, and routers. Directly monitored network capacity and performance, while responsible for diagnosing, troubleshooting, and resolving network problems such as outages, low drive space and latency. As an US ARMY Reserves G6 I was responsible for installing, testing, re-imaging, upgrading network operating systems software. I was responsible for ensuring the rigorous application of information security / information assurance policies, principles in the delivery of network services. Ensured all network staff is in compliance with DOD 8570 Technical 2 standards. I was responsible for basic password resets, general desktop assistance including, but not limited to, mapping network drives/printers and other general issues deemed to be a First Contact Resolution (FCR) request. I handled inbound communications from external and internal Army personnel, contractors and/or other government agencies in accordance with the National Service Desk Standard Operating Procedures.
2015 : 2018
Verizon Business (Government)
Network Engineer
On a daily basis provided Tier 1 IT single point of contact support for all enterprise/regional/local IT systems and applications, such as Army Knowledge Online AKO, which ultimately affect the plans, goals, and effectiveness of the US ARMY worldwide. Provided support in a manner that minimized interruptions in the customer's ability to carry out critical business activities. Handled incoming requests and issues from customers by telephone, email, chat and other approved communication methods. Performed basic password resets, general desktop assistance including, but not limited to, mapping network drives/printers and other general issues deemed to be a First Contact Resolution (FCR) request. Handle inbound communications from external and internal Army personnel, contractors and/or other government agencies in accordance with the National Service Desk Standard Operating Procedures. Additionally, setup Wide Area Network (WAN) for 300 users. Set standards and planned and implemented training activities to ensure a productive work environment for 12 employees. Also, evaluated job performance and completed evaluation reports
2014 : 2015
United States Army
Network Administrator (25N)
Performed duties as lead Network Administrator, consistently meeting or exceeded LAN/WAN goals as directed by the Network Operations Center. Provided supervisory direction to a team of 3 network technicians in daily maintenance and Information Assurance (IA) procedures resulting in zero network failures over the course of the deployment. Responsible for the successful setup of 200 accounts in Microsoft Active Directory. Maintained 100% inventory of over $6,000,000 worth of equipment, and streamlined inventory processes conducted by unit superiors.
2014 : 2014
United States Army
Network Administrator (25N)
As Network Administrator I completed numerous required training courses including, Cisco Certified Entry Network Technician (CCENT), and Comp TIA A+. I was solely responsible for configuring all Wide Area Network (WAN) and Local Area Network (LAN) routers and related peripheral equipment. Additionally, managed and configured security protocols and access permissions for all network users throughout the battalion. Solely responsible for installation of all system software/software patches and updates. Ensured 99%+ network reliability. During times of system stress and outages I identified the root causes of networking problems using diagnostic testing software and equipment. Also, led battalion wide classroom instruction for soldiers and civilians on the basics of networking, protocols, and network monitoring tools and virtualization software.
2011 : 2014
US Army
25N Network Administrator (25N)
Company:
United States Department of the Army
Profile Photo
