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Jesse Goll
Information Security Analyst at Navy Federal Credit Union
East Pensacola Heights, FL, United States
Details
Experience:
2017 : Present
Navy Federal Credit Union
Information Security Analyst
Research, analyze, and process requests for enterprise-wide access to information systems and applications. Diagnose, troubleshoot, and provide resolutions to security access-related issues. Plan, develop, implement and maintain computer access systems rules within established guidelines. Provide technical support to peers, Help Desk, HQ Support, Engineering, employees, management, and/or service vendors regarding security access. Researches, identifies, analyzes, troubleshoots, and resolves moderately complex access-related issues. Develops and maintains current knowledge of organization’s systems/applications, system development life cycle, and information security best practices.
2014 : 2017
Navy Federal Credit Union
Information Security Administrator
Resolves technical processing problems involving hardware (such as mainframe, LANs, CRTs, OTS, ATMs, PCs, telephones and communications equipment) and software (such as applications and programs). Using documented procedures, reference manuals, troubleshooting questions and acquired knowledge, guides end user through the resolution process. Escalates problems that cannot be solved at the Help Center to a higher priority level as required. Initiates contact with appropriate ISD support sections to resolve problem. Reviews reports and/or problem status displays/logs regularly to determine the status of the problem's resolution. Contacts support section personnel to determine if proper attention is being applied to resolve the problem within established guidelines. Informs superiors of support section personnel when time limits for resolution have been exceeded. Regularly informs the end user of the situation's status until the problem is resolved to the end user's satisfaction. Logs problem status with automated ticket entry and alerts proper support section of problem status.
2006 : 2014
Navy Federal Credit Union
Service Desk Specialist
Perform administrative duties associated with maintenance and update of terminal listings, scheduled network component maintenance, and circuit acceptance tests. Prepare prescribed trouble tickets, maintenance logs, and outage reports to reflect network circuit, terminal component and sub-system failure. Perform watchstanding duties in the Network Operations Section to include assisting in maintaining the data communications network, designated on-line terminals, sub-systems, and associated network components. Monitor company's OTS, CRT, ATM, PC’s and mortgage terminal network to ensure adequate operational condition on a 24 hour, 7 day a week basis. Assumes the duties of the Network Monitor Operator in the incumbent absence.
2004 : 2006
Navy Federal Credit Union
Assistant Network Monitor Operator
Prepare and forward service messages to worldwide financial institutions to determine distribution of members' funds. Balance wire request against logs. Research and investigate problems involving wire transfers, recommend and implement corrective action. Remain alert for fraudulent or inappropriate practices in wire processing procedures. Respond to inquiries from field and headquarter personnel regarding wire transfers, work with employees, members service center staff and external sources to coordinate transfers. Creates outgoing electronic wires, review and verify information on wires keyed into communications system
2003 : 2004
Navy Federal Credit Union
Fedwire Agent- Debit Card and Funds Services Division
Navy Federal Credit Union
Information Security Analyst
Research, analyze, and process requests for enterprise-wide access to information systems and applications. Diagnose, troubleshoot, and provide resolutions to security access-related issues. Plan, develop, implement and maintain computer access systems rules within established guidelines. Provide technical support to peers, Help Desk, HQ Support, Engineering, employees, management, and/or service vendors regarding security access. Researches, identifies, analyzes, troubleshoots, and resolves moderately complex access-related issues. Develops and maintains current knowledge of organization’s systems/applications, system development life cycle, and information security best practices.
2014 : 2017
Navy Federal Credit Union
Information Security Administrator
Resolves technical processing problems involving hardware (such as mainframe, LANs, CRTs, OTS, ATMs, PCs, telephones and communications equipment) and software (such as applications and programs). Using documented procedures, reference manuals, troubleshooting questions and acquired knowledge, guides end user through the resolution process. Escalates problems that cannot be solved at the Help Center to a higher priority level as required. Initiates contact with appropriate ISD support sections to resolve problem. Reviews reports and/or problem status displays/logs regularly to determine the status of the problem's resolution. Contacts support section personnel to determine if proper attention is being applied to resolve the problem within established guidelines. Informs superiors of support section personnel when time limits for resolution have been exceeded. Regularly informs the end user of the situation's status until the problem is resolved to the end user's satisfaction. Logs problem status with automated ticket entry and alerts proper support section of problem status.
2006 : 2014
Navy Federal Credit Union
Service Desk Specialist
Perform administrative duties associated with maintenance and update of terminal listings, scheduled network component maintenance, and circuit acceptance tests. Prepare prescribed trouble tickets, maintenance logs, and outage reports to reflect network circuit, terminal component and sub-system failure. Perform watchstanding duties in the Network Operations Section to include assisting in maintaining the data communications network, designated on-line terminals, sub-systems, and associated network components. Monitor company's OTS, CRT, ATM, PC’s and mortgage terminal network to ensure adequate operational condition on a 24 hour, 7 day a week basis. Assumes the duties of the Network Monitor Operator in the incumbent absence.
2004 : 2006
Navy Federal Credit Union
Assistant Network Monitor Operator
Prepare and forward service messages to worldwide financial institutions to determine distribution of members' funds. Balance wire request against logs. Research and investigate problems involving wire transfers, recommend and implement corrective action. Remain alert for fraudulent or inappropriate practices in wire processing procedures. Respond to inquiries from field and headquarter personnel regarding wire transfers, work with employees, members service center staff and external sources to coordinate transfers. Creates outgoing electronic wires, review and verify information on wires keyed into communications system
2003 : 2004
Navy Federal Credit Union
Fedwire Agent- Debit Card and Funds Services Division
Company:
Navy Federal Credit Union
Spoken Language:
Creoles and pidgins, French, Ga, Gola, Patios, Twi
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