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Jessica Behles
Cybersecurity Technical Writer
Albuquerque, NM, United States
Details
Experience:
-Foster a cyber aware culture that empowers employees to be safe online at home and at work.
-Proactively assess, prioritize, and remediate key human risks through behavioral change.
-Drive interest in cyber careers.
2021 : Present
Discover Financial Services
Program Owner, Cybersecurity Education & Awareness
-Manage policies and standards program for cybersecurity department to ensure continuous improvement to information security and risk governance
-Maintain the company’s security posture through effective challenge and due diligence of policies and standards changes
-Develop plan to ensure security while fostering collaboration and transparency between multiple departments
-Develop SharePoint ticketing system to track SME requests to update policies and standards
-Facilitate working groups to ensure policies and standards changes are vetted by and communicated to cybersecurity SMEs
-Develop and maintain cybersecurity standards e-learning module for technical and non-technical audience
-Create and produce monthly departmental newsletter
-Provide consulting services to include new policy creation, content reviews for articles and other documents, and research for policies and standards
-Research and develop data classification definitions and best practices
-Ensure cybersecurity management is aware of changes to policies and standards and escalate issues that pose risk to the department or company
-Learn new technologies as needed to meet departmental and company goals
2018 :
Discover Financial Services
Program Owner, Cybersecurity Policies and Standards
-Wrote and edited cybersecurity standards in alignment with regulatory and contractual requirements and industry best practices
-Monitored regulatory landscape and ensure standards remained compliant and aligned
-Maintained standards risk and control register
-Collaborated with audit and assurance teams to identify and remediate gaps
-Created and maintained templates, style guide, and glossary
-Wrote and maintained departmental program documents and charters
-Coordinated annual review process for documentation
-Wrote and maintained team process documentation
-Ensured deliverables conformed to company and departmental styles
-Developed SharePoint tracking system for metrics issues
-Produced and distributed monthly risk metrics (KRIs/KPIs)
2014 : 2018
Discover Financial Services
Technical Writer, Cybersecurity Governance
Contract technical editor/writer for the Office of Information Technology/Division of Information Security (DIS) of the Indian Health Service (a division of the Department of Health and Human Services). I provided documentation support for multiple teams within DIS.
-Edited information security-related documents (test reports, standard operating procedures, memoranda, policies and procedures, training modules, security plans/assessments, flyers, business communications, web content)
-Developed flyers and other informational materials for IHS staff (distribution of ~20,000) to raise information security awareness
-Collaborated with stakeholders and subject matter experts on documentation projects
-Ensured documents complied with internal and federal standards
-Developed information security training modules
-Maintained internal style guide, knowledge base, and glossary
-Developed content for internally facing web pages
-Maintained multiple SharePoint documentation databases and task trackers
-Formatted raw test data for distribution (Excel)
-Developed and maintained templates for Word, Acrobat, and e-mail
-Ensured Section 508 compliance in documentation
-Updated older documentation to match current policies and procedures
-Contacted business partners to create/maintain security agreements
-Generated processes and procedures for security agreement maintenance and compliance
2013 : 2014
Indian Health Service
Technical Writer, Information Security
Documentation Specialist with the Back End Electronics (BE) integrated product team (IPT) on the Atacama Large Millimeter/submillimeter Array (ALMA) project.
-Manage documentation projects to ensure completeness and readiness for delivery
-Collaborate with subject matter experts to produce documentation for delivered modules
-Track and usher documents through submission and approval processes
-Edit highly technical documents for content, accuracy, and readability
-Ensure compliance with established documentation procedures and standards
-Maintain proprietary document database in accordance with internal documentation procedures
-Update wikis for meetings and documentation handover
2011 : 2014
National Radio Astronomy Observatory - ALMA BE IPT
Documentation Management Specialist
-Proactively assess, prioritize, and remediate key human risks through behavioral change.
-Drive interest in cyber careers.
2021 : Present
Discover Financial Services
Program Owner, Cybersecurity Education & Awareness
-Manage policies and standards program for cybersecurity department to ensure continuous improvement to information security and risk governance
-Maintain the company’s security posture through effective challenge and due diligence of policies and standards changes
-Develop plan to ensure security while fostering collaboration and transparency between multiple departments
-Develop SharePoint ticketing system to track SME requests to update policies and standards
-Facilitate working groups to ensure policies and standards changes are vetted by and communicated to cybersecurity SMEs
-Develop and maintain cybersecurity standards e-learning module for technical and non-technical audience
-Create and produce monthly departmental newsletter
-Provide consulting services to include new policy creation, content reviews for articles and other documents, and research for policies and standards
-Research and develop data classification definitions and best practices
-Ensure cybersecurity management is aware of changes to policies and standards and escalate issues that pose risk to the department or company
-Learn new technologies as needed to meet departmental and company goals
2018 :
Discover Financial Services
Program Owner, Cybersecurity Policies and Standards
-Wrote and edited cybersecurity standards in alignment with regulatory and contractual requirements and industry best practices
-Monitored regulatory landscape and ensure standards remained compliant and aligned
-Maintained standards risk and control register
-Collaborated with audit and assurance teams to identify and remediate gaps
-Created and maintained templates, style guide, and glossary
-Wrote and maintained departmental program documents and charters
-Coordinated annual review process for documentation
-Wrote and maintained team process documentation
-Ensured deliverables conformed to company and departmental styles
-Developed SharePoint tracking system for metrics issues
-Produced and distributed monthly risk metrics (KRIs/KPIs)
2014 : 2018
Discover Financial Services
Technical Writer, Cybersecurity Governance
Contract technical editor/writer for the Office of Information Technology/Division of Information Security (DIS) of the Indian Health Service (a division of the Department of Health and Human Services). I provided documentation support for multiple teams within DIS.
-Edited information security-related documents (test reports, standard operating procedures, memoranda, policies and procedures, training modules, security plans/assessments, flyers, business communications, web content)
-Developed flyers and other informational materials for IHS staff (distribution of ~20,000) to raise information security awareness
-Collaborated with stakeholders and subject matter experts on documentation projects
-Ensured documents complied with internal and federal standards
-Developed information security training modules
-Maintained internal style guide, knowledge base, and glossary
-Developed content for internally facing web pages
-Maintained multiple SharePoint documentation databases and task trackers
-Formatted raw test data for distribution (Excel)
-Developed and maintained templates for Word, Acrobat, and e-mail
-Ensured Section 508 compliance in documentation
-Updated older documentation to match current policies and procedures
-Contacted business partners to create/maintain security agreements
-Generated processes and procedures for security agreement maintenance and compliance
2013 : 2014
Indian Health Service
Technical Writer, Information Security
Documentation Specialist with the Back End Electronics (BE) integrated product team (IPT) on the Atacama Large Millimeter/submillimeter Array (ALMA) project.
-Manage documentation projects to ensure completeness and readiness for delivery
-Collaborate with subject matter experts to produce documentation for delivered modules
-Track and usher documents through submission and approval processes
-Edit highly technical documents for content, accuracy, and readability
-Ensure compliance with established documentation procedures and standards
-Maintain proprietary document database in accordance with internal documentation procedures
-Update wikis for meetings and documentation handover
2011 : 2014
National Radio Astronomy Observatory - ALMA BE IPT
Documentation Management Specialist
Company:
Discover Financial Services
Spoken Language:
Spanish
About
I am a technical communicator with a passion for editing documents from the entire writing spectrum. Although I am capable of content generation, editing is my true calling; however, the knowledge and attention to detail that fuel my editing also benefit my writing.
I have a very flexible personality, and I am not intimidated by change--rather, I am energized by it. I am a quick learner with a wide skill set that I can easily expand on as needed to fill different roles. I can shift seamlessly between working alone and unsupervised to collaborating with others under direct supervision. Finally, I have well-developed research skills and will pursue multiple avenues to find the information needed for success.
In May 2011, I graduated with honors from the New Mexico Institute of Mining and Technology with a B.S. in Technical Communication.
Specialties: editing, style guides, research, document design, technical documentation, wikis, Microsoft Word, instructional writing, policies and procedures, technical writing, Chicago Manual of Style
Profile Photo
