Jim Banes
Details
- SIEM
- DLP
- Web Content Filter
- Change / Config Management Tools
- 3rd Party Patch Management
- WSUS
- IDS/IPS
Also responsible for vulnerability management and remediation.
2016 : Present
Nationwide Pet
Information Security / IT Operations at Nationwide Pet
- Provide Sr. Level and Lead Support to End Users and Tier 1 & Tier 2 Help Desk technicians.
- Lead Help Desk Liaison for upper management to provide direction and strategies
- Administration of entire End User infrastructure and mobile devices
- Worked directly with Security Administration team to ensure hardware and OS hardening, security policies and standards
- Resolve complex problem ticket escalations pertaining to all business applications, user accounts & permissions, email, Avaya IP phones, Cisco VPN access via BMC Track-It.
- Management of Active Directory 2003 services. User/Object permissions and access.
- Management of Groupwise user mailboxes and permissions.
- Develop and Maintain Windows 7 desktop images
- Hardware provisioning
- Asset Management and documentation
- Apply Microsoft patches via WSUS and 3rd party patch deployments vis PDQ Deploy
- Create and Maintain a detailed asset management DB via PDQ Inventory.
- Create VBscripts for software deployments, user management, and automation.
- Create and Maintain support documentation, and knowledge base
- Part of the on call rotation
2013 :
Nationwide, Formerly VPI
Sr. Support Engineer
- Provide Tier 3 support for Tier 1 & Tier 2 administrators
- Administration of entire company infrastructure and remote sites.
- Resolve complex problem ticket escalations pertaining to all business applications, user accounts & permissions, email, Cisco IP phones, Citrix & Cisco VPN access, Proofpoint Email releases, Websense internet access & policy applications.
- Management of Active Directory 2008 services. User/Object permissions and access.
- Management of Exchange server 2007/2010 user mailboxes and permissions.
- Maintained support documentation, knowledge base, and asset management.
- Training of Tier 1 & Tier 2 administrators
- System Administrator for partner company Lenders Choice Escrow
-Provide ALL tier support for 80 users, 100 desktop, and 40 printers.
-Administration of VMWare ESX v4.1 & 5.1 hosts and VM management via VSphere.
-Successfull email migration from POP3 to Exchange Online cloud solution
-Responsible for vetting, testing, and deploying all Microsoft patch releases via WSUS
2012 : 2013
CashCall, Inc.
Systems Administrator Tier 3
- Administration of entire company infrastructure and remote sites.
- Manage, Maintain, and Plan current and future IT infrastructure including physical & virtual Windows 2008 servers, switches, routers, wireless access points, VOIP phones and systems, operating systems, backup systems, remote management systems,
- Manage and maintain end user systems including desktops, laptops, terminals, company cell phones, tablets and other mobile devices mobile broadband devices, printers, office productivity applications, antivirus and other line of business applications/systems.
- Management of Active Directory 2003 services. User/Object permissions and access.
- Management of Exchange server 2007 user mailboxes.
- Responsible for vetting, testing, and deploying all Microsoft patch releases via WSUS & Kaseya.
- Administration of VMWare ESX v4 hosts and VM management via VSphere.
- Responsible for processing incoming requests to the IT department, tracking, maintaining support tickets, responding verbally and in writing to end users, and providing support and maintenance remotely and onsite.
- Maintained support documentation, knowledge base, and asset management.
- Part of a 24/7 On Call rotation
2012 : 2012
VHA Corp
IT Support Engineer
IOG developed and managed the outward facing webhosting environment for 3rd party customers such as AT&T and BP oil, also internal customers such as ArcGIS.com
• Administration of hosted External & Internal customer webserver environments.
• Configure, Build, and Support IIS web hosting environment consisting of both physical and virtual systems for Internal & External clients.
• Provide Microsoft Windows Server 2003, 2008 & 2008 R2 operating system support.
• Responsible for vetting, testing, and deploying all Microsoft patch releases via WSUS.
• Administration of VMWare ESX & ESXI v4 hosts and VM management via VSphere.
• Hardware management of Dell PowerEdge R320 and Cutting Edge 3Ware Data Appliance.
• Member of Server Racking & Cabling clean up project.
• Monitor server performance and availability. Tools include EM7, Nagios, Sitescope, & Perfmon.
• Provide Tier 2 support for off-shore GOC (Global Operations Center) team.
• Maintained support documentation, knowledge base, and asset management.
• Administration of department SharePoint services portal.
• Part of a 24/7 On Call rotation
• Ensure Windows server availability compliance to Service Level Agreements.
2009 : 2012
Esri
Systems Administrator - Internet Operations Group
About
A dynamic Systems Administrator with strong skills in Building, Configuring, and Managing the Virtual and Physical outward facing web server farms in a multi-platform 80/20 Windows Unix based environment. Excellent technology adaptation and troubleshooting skills.
Skills
-Installation and Administration of VMWare ESX & ESXI v4 Operating system
-RAID configuration experience.
-Microsoft Active Directory 2003 & 2008 administration
-Backup strategy experience
-Microsoft Exchange 2007/2010
-Office 365/Exchange Online Implementation & Configuration
-Complex System Troubleshooting
-Ticket management via KACE
-Websense Administration
-VM instance Deployment, Cloning, Templating, and migration via VSphere.
-Proofpoint Email Content filter administration
-Capacity planning
-Monitoring tool administration such as Argent Guardian, EM7, Nagios, and Quest Foglight.
-System/Infrastructure monitoring and trending best practices.
-Linux Redhat, Debian, and SLES experience.
-Growing knowledge of VBScripting & Powershell
-Administration of MS SharePoint Portal.
-Microsoft Office Suite 2003/2007/2010
-Implementation and administration of MS WSUS patch management.
-PC, Mac, & Mobile device Support
-Administrator for Kronos Time Keeping Environment (5k employee support)
-Various Printer configuration and support
-Familiarized with Dell, IBM, HP, Inline, Cutting Edge server hardware.
-Graphic Design
-Shoretel & Cisco VOIP
-Web Design
Profile Photo
