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Jim Shortall
Vice President of Cloud and IT Operations
Pelham, NH, United States
Details
Experience:
Led Technical Operations/DevOps within VirMedica including, 24x7 SaaS Cloud Operations, Internal IT, Security, Automation and Release Engineering.
• Created the vision and drove VirMedica’s Cloud Only Strategy to reduce capital expenses in support of the business requirements supporting a fast-growing business while maintaining high security and quality standards.
• Planned and designed the migration from a Managed Cloud to an Amazon AWS Cloud environment while maintaining high security standards and reducing cloud operational costs by over 60%.
• Executed security initiatives that included; laptop encryption, multi-factor authentication and email encryption to ensure regulatory and data compliance.
• Developed overall security strategy, program and governance in a HIPAA environment based on NIST standards.
• Responsible for technical vendor management that included contract negotiations, vendor audits, monthly and quarterly business reviews. Reduced a major software vendors spend by over 80% through proper vendor and license management.
2016 : Present
VirMedica/CareMetx
Vice President of Cloud and IT Operations & Information Security Officer
Executive adviser for operations, infrastructure and cloud strategies. Fluent across innumerable technology stacks and applying compliance rigor in the strictest environments, transforming legacy infrastructures into competitive, leading-edge, corporate advantages. Providing insight into business value propositions., advising and guiding clients across a spectrum of complex technologies and customer enabling strategies.
2018 :
JCC Executive Partners LLC
Principal Advisor
2000 :
Bill Kenney Productions
Consultant
Lead the implementation of the tool sets for 4G Clinical’s Customer Excellence team.
• Served as the technical project manager for the implementation of ZenDesk and InContact.
• Designed and implemented support workflows in a number of delivery channels including Phone, Email, Chat, etc…
• Created and delivered technical and validation documentation for the project.
• Coordinated the business and department drivers and transformed them into project requirements.
• Developed and implemented all the workflows, business rules and automations within ZenDesk.
• Developed and implemented all the workflows, business rules and automations within InContact.
• Created and implemented the integration of the InContact phone system with the ZenDesk CRM.
2016 : 2017
4G Clinical
Technical Consultant
Director of IT, Head of Global Infrastructure Architecture 2014-2016
Director of Technical Operations (Outcome Sciences) - 2010-2014
Led a team of 15+ technology & product architects supporting Quintiles global infrastructure as well the full application portfolio. Key member of the Quintiles Senior Management on architecture and infrastructure strategy and to ensure all IT objectives are aligned to the business requirements.
• Developed and owned infrastructure strategy, planning and roadmaps to meet the business and operational requirements of Quintiles business units.
• Owned strategic partnerships with key technology vendors like EMC, Oracle, and Dell. Manage roadmaps & quarterly business reviews.
• Developed the infrastructure architecture practice & methodology to mature the Quintiles architecture CMMI Level by incorporating the TOGAF and ITIL frameworks.
• Worked directly with the business as a consultant on all technology/infrastructure initiatives including resiliency, disaster recovery, and performance as well as ensuring the infrastructure meets the business requirements.
• Managed a data center migration out of fringe hosting/data center provider resulting in an annual savings of over $1 million.
• Led the cloud/automation efforts for Quintiles as the Cloud Champion including Cloud Strategy and Automation & Orchestration Strategy.
• Overall responsibility for building out hybrid cloud data centers in the Verizon/Terremark eCloud resulting in more agile delivery of services and providing a showback/chargeback cost model to business units.
• Key member of the Quintiles Business RFP (request for proposal) response team on business development efforts.
• Worked cross functionally to deliver projects on time and on budget meeting internal and external client deadlines.
2010 : 2016
Quintiles
Director of Infrastructure Architecture and Engineering
• Created the vision and drove VirMedica’s Cloud Only Strategy to reduce capital expenses in support of the business requirements supporting a fast-growing business while maintaining high security and quality standards.
• Planned and designed the migration from a Managed Cloud to an Amazon AWS Cloud environment while maintaining high security standards and reducing cloud operational costs by over 60%.
• Executed security initiatives that included; laptop encryption, multi-factor authentication and email encryption to ensure regulatory and data compliance.
• Developed overall security strategy, program and governance in a HIPAA environment based on NIST standards.
• Responsible for technical vendor management that included contract negotiations, vendor audits, monthly and quarterly business reviews. Reduced a major software vendors spend by over 80% through proper vendor and license management.
2016 : Present
VirMedica/CareMetx
Vice President of Cloud and IT Operations & Information Security Officer
Executive adviser for operations, infrastructure and cloud strategies. Fluent across innumerable technology stacks and applying compliance rigor in the strictest environments, transforming legacy infrastructures into competitive, leading-edge, corporate advantages. Providing insight into business value propositions., advising and guiding clients across a spectrum of complex technologies and customer enabling strategies.
2018 :
JCC Executive Partners LLC
Principal Advisor
2000 :
Bill Kenney Productions
Consultant
Lead the implementation of the tool sets for 4G Clinical’s Customer Excellence team.
• Served as the technical project manager for the implementation of ZenDesk and InContact.
• Designed and implemented support workflows in a number of delivery channels including Phone, Email, Chat, etc…
• Created and delivered technical and validation documentation for the project.
• Coordinated the business and department drivers and transformed them into project requirements.
• Developed and implemented all the workflows, business rules and automations within ZenDesk.
• Developed and implemented all the workflows, business rules and automations within InContact.
• Created and implemented the integration of the InContact phone system with the ZenDesk CRM.
2016 : 2017
4G Clinical
Technical Consultant
Director of IT, Head of Global Infrastructure Architecture 2014-2016
Director of Technical Operations (Outcome Sciences) - 2010-2014
Led a team of 15+ technology & product architects supporting Quintiles global infrastructure as well the full application portfolio. Key member of the Quintiles Senior Management on architecture and infrastructure strategy and to ensure all IT objectives are aligned to the business requirements.
• Developed and owned infrastructure strategy, planning and roadmaps to meet the business and operational requirements of Quintiles business units.
• Owned strategic partnerships with key technology vendors like EMC, Oracle, and Dell. Manage roadmaps & quarterly business reviews.
• Developed the infrastructure architecture practice & methodology to mature the Quintiles architecture CMMI Level by incorporating the TOGAF and ITIL frameworks.
• Worked directly with the business as a consultant on all technology/infrastructure initiatives including resiliency, disaster recovery, and performance as well as ensuring the infrastructure meets the business requirements.
• Managed a data center migration out of fringe hosting/data center provider resulting in an annual savings of over $1 million.
• Led the cloud/automation efforts for Quintiles as the Cloud Champion including Cloud Strategy and Automation & Orchestration Strategy.
• Overall responsibility for building out hybrid cloud data centers in the Verizon/Terremark eCloud resulting in more agile delivery of services and providing a showback/chargeback cost model to business units.
• Key member of the Quintiles Business RFP (request for proposal) response team on business development efforts.
• Worked cross functionally to deliver projects on time and on budget meeting internal and external client deadlines.
2010 : 2016
Quintiles
Director of Infrastructure Architecture and Engineering
Company:
VirMedica/CareMetx
Spoken Language:
Chinese, English
About
Experienced IT management professional with a proven track record leading world class multinational teams to meet the business needs. Experienced with regulated environments( GxP) and ISO 9000 certified companies.
Specialties: Strategic planning, aligning business requirements to the overall IT goals, acquisition integrations, operations management, global systems architecture & design, disaster recovery and business continuity design & planning and 24x7 SaaS operations.
Specific technologies: AWS, Azure, Ansible, Windows, Linux, Solaris, EMC Storage, Cisco networks, Checkpoint firewalls, F5 Load Balancers, Apache/Tomcat , Disaster recovery, and telephony systems.
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