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JoAnn Felix
Sr InfoSec Analyst at American Express
Litchfield Park, AZ, United States
Details
Education:
Master of Business Administration (MBA)
Information Technology
Western Governors University
2012 : 2014
Bachelor of Science (BS)
Computer and Information Systems Security/Information Assurance
Western Governors University
2010 : 2011
Information Technology
Western Governors University
2012 : 2014
Bachelor of Science (BS)
Computer and Information Systems Security/Information Assurance
Western Governors University
2010 : 2011
Experience:
2015 : Present
American Express
Sr Information Security Analyst
Backup Admin : Ensure data/media recoverability by implementing scheduled backups and database archive operation through Symantec Backup Exec. SharePoint Admin : Responsible for updating information on the portal page. HBSS Tier II Admin : Responsible for the operation of the ePO console and component deployments. Performed HIPs policy tuning, monitored the security health of assets, and researched information to identify triggered events. Symantec Antivirus Admin (NIPR/SIPR) : Management of antivirus client software, definition updates, virus scans, threat response and documentation using SEP. Ensure ComSec compliance by verifying the Army’s Networks using Retina scans, software baseline and data collection scripts, DISA Gold Disk, Q-tip, STIG audits, and other tools. Patch and report IAVA compliance through the Army’s Vulnerability Management System (VMS). Conducted maintenance, troubleshooting, design, architecture and supporting services for IPSEC communications to include creation and implementation of the IPSec Policy. Responsible for documenting Configuration Management changes to the environment. Provide technical support on all Enterprise Systems within the CTNOSC as a Domain Administrator. Perform daily review of servers and take corrective actions where necessary to include OS/application patching or upgrading and application of IPSec and GPO policies as required. Ensure fault isolation and recovery within established response times, manage computer and Group Policy objects within the AD structure, review and perform maintenance to include DNS, DHCP, and WINS updates. Use the ITSM/Legacy REMEDY trouble ticketing system to assign, track, and manage tier 1 and 2 customer requests. Enforce compliance with Army directives governing communications, network, and computer security. Act as a Top Level Organizational Unit Administrator for the NASW Domain Enterprise Management OU. In/out-processes user accounts, group memberships.
2008 : 2022
General Dynamics Information Technology
System Administrator
American Express
Sr Information Security Analyst
Backup Admin : Ensure data/media recoverability by implementing scheduled backups and database archive operation through Symantec Backup Exec. SharePoint Admin : Responsible for updating information on the portal page. HBSS Tier II Admin : Responsible for the operation of the ePO console and component deployments. Performed HIPs policy tuning, monitored the security health of assets, and researched information to identify triggered events. Symantec Antivirus Admin (NIPR/SIPR) : Management of antivirus client software, definition updates, virus scans, threat response and documentation using SEP. Ensure ComSec compliance by verifying the Army’s Networks using Retina scans, software baseline and data collection scripts, DISA Gold Disk, Q-tip, STIG audits, and other tools. Patch and report IAVA compliance through the Army’s Vulnerability Management System (VMS). Conducted maintenance, troubleshooting, design, architecture and supporting services for IPSEC communications to include creation and implementation of the IPSec Policy. Responsible for documenting Configuration Management changes to the environment. Provide technical support on all Enterprise Systems within the CTNOSC as a Domain Administrator. Perform daily review of servers and take corrective actions where necessary to include OS/application patching or upgrading and application of IPSec and GPO policies as required. Ensure fault isolation and recovery within established response times, manage computer and Group Policy objects within the AD structure, review and perform maintenance to include DNS, DHCP, and WINS updates. Use the ITSM/Legacy REMEDY trouble ticketing system to assign, track, and manage tier 1 and 2 customer requests. Enforce compliance with Army directives governing communications, network, and computer security. Act as a Top Level Organizational Unit Administrator for the NASW Domain Enterprise Management OU. In/out-processes user accounts, group memberships.
2008 : 2022
General Dynamics Information Technology
System Administrator
Company:
American Express
Years of Experience:
15
Skills
Active Directory, DNS, Firewalls, Information Assurance, ITIL, Network Administration, Network Security, Security, Security+, Servers, SharePoint, System Administration, Troubleshooting, VMware, VMware ESX, Windows Server
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