John Collins
Details
Business Administration and Management, General
Quantic School of Business and Technology
2020 : 2021
Bachelors of Arts
Political Science
Hampden-Sydney College
★ Implemented best in class Cybersecurity tools/functions in a highly complex cross-functional environment : Email Security, SIEM, EDR, Encryption, Vulnerability Management.
★ Integrates critical Cybersecurity practices/alignments at Stride : NIST CSF Mapping, Zero-Trust Principles, Patch management, Vendor Risk Management & Control/Policy/Procedure development
2021 : Present
Stride, Inc.
Cybersecurity Project Manager
Matured Bounce Imaging's production management by recommending and implementing significant changes to the company’s daily management plan, giving thousands of hours back to the business annually. Delivered insights to the board and executive level by designing and implementing the first set of operational dashboards in company history. Managed company’s manufacturing partner through the two biggest shipments in company history.
2020 : 2021
Bounce Imaging
Manager, Operations and Production
I work with clients on challenges ranging from establishing business plans, management practices, developing baseline operations routines, negotiating contracts, and providing a sounding board for ideas development and problem solving.
Executive MBA candidate (expected graduation Feb 2021)
- CORE STUDIES : Accounting, Markets and Economies, Business Stats, Operations Management, Org Behavior, Marketing, Finance, and Strategy
- SPECIALIZATIONS : US Business Law, Strategic Thinking, Entrepreneurship
2019 : 2020
Self Employed
Consultant & Business Student
Systematized marketing operations after the merger of Curator with Real Time Cases to blend educational video production with a learning technology platform. Built out marketing and strategic planning while unifying company operations, processes, and product lines and won executive buy-in for a marketing overhaul.
★ Influenced post-merger sales, revamping end-to-end corporate branding and web properties. Helmed company-wide change management and product-by-product marketing overhaul.
★ Enabled operational scaling via leadership of video production operations. Refined approach to custom projects and established SOWs, pricing, and staffing plans to adapt to business fluctuations.
SKILLS : Operations Management | Video Production Operations | Marketing | Corporate Branding | Strategic Planning | Post-Merger Integration | Change Management | Performance Improvement
2019 : 2019
Curator Solutions
Head of Marketing Ops & Production (20 Employee Startup)
Contributed to significant revenue growth, business expansion, and post-merger integration after Curator’s merger with Real Time Cases. Championed organization-wide process improvements that impacted every aspect of operations with a team of 3. Unified 2 corporate websites and redesigned marketing videos.
★ Built out monthly financial processes from scratch to maximize revenue reporting, spending, and budgeting for 120 products.
★ Increased production 3X over in <1 year, captured 100s of thousands in savings, and positioned a 150% revenue gain. Boosted sales activity >40%.
SKILLS : Operations Management | Process Improvement | Finance & Accounting | Production Operations | Board Reporting | Strategic Planning | Marketing | HR Administration | Performance Management
2016 : 2018
Curator Solutions
Head of Ops - Real Time Cases (15 Employee Startup)
Skills
Agile & Waterfall Methodologies, Business Process Improvement, Business Process Mapping, Call Routing, Change Management, Coaching, Construction Management, Contract Negotiation, Cross-functional Coordination, Cross-functional Team Leadership, Culture Change, Customer Experience, Customer Relationship Management (CRM), Customer Retention, Customer Satisfaction, Customer Support, Enterprise Resource Planning (ERP), Facilities Operations, Financial Modeling, Goal Analysis, Goal Setting, Hiring Practices, IVR, Kanban, Lean Six Sigma, Management, Microsoft Dynamics CRM, Net Promoter Score, Operations Management, Organizational Skills, P&L, PDLC, Pipeline Management, Planning Budgeting & Forecasting, Post-sales Support, Process Improvement, Quickbooks, Sales, Salesforce.com Administration, SCRUM, Statistical Data Analysis, Strategic Planning, Team Building, Team Leadership, Technical Support, Technology Development, Telephony, Time Management, Training & Development, Vendor Management
About
As a natural process improver and efficiency SME, I know how to uplift operational effectiveness while driving client and customer service to the next level. My teams and I fuel growth and enable the business to scale in up and down markets.
I have fueled multimillion-dollar savings and revenue gains in D2C and B2B education companies by streamlining repeatable processes, building teams and upgrading their performance, and developing future managers. Known as an inspirational situational leader and change manager, I excel at attracting and optimizing team talents.
SKILLS: Operations Management | Project Management | Data Analysis | KPI Development & Tracking | Strategic Planning | Finance Management | Hiring, Training & Coaching | Team Building | Sales | Marketing | Post-Merger Integration | Performance Improvement| HR Administration | Ecommerce Operations | Agile | Order Management & Fulfillment | Technical Support | ERP Implementation | Staff Supervision & Management | Customer Service Operations | Leadership Development | Workflow Management | Call Center Operations | Lean Six Sigma | SCRUM | Change Management | P&L Oversight | Facilities Management | Pipeline Management | Contract Negotiations | Vendor Management
CONTACT: I can be reached via InMail or email at jcollins057@gmail.com.
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