John Forti
Details
Advise organizations on managed service providers (MSP) implementation and other technology matters.
• Enable owners to achieve business goals by supplying valuable personal and technical support and actionable recommendations.
• Direct technical service offering selection and define client business strategies.
• Analyze cost centers, profit centers, business process and deliverables; review profitability by client and sector.
• Create efficiencies by increasing rate for revenue generating employees.
• Get the most out of PSA and RMM tools; Implement reporting and analysis tools for PSA and RMM.
• Oversee organizational transformations across multiple verticals, physical to virtual transitions, network security, change management, policy and procedural modifications and technology department workflow.
2014 : Present
The Truth of IT
Founder, Senior Consultant, Managed Services, Cloud, Cybersecurity
Acquired by leading regional MSP provider, NetGain Technologies, NCDTech was an MSP and Hosting provider that achieved consistent business growth for more than 15 years.
Managed Service Provider
• Managed and grew a multi million dollar service and support provider from launch to acquisition; innovative delivery model copied by others.
• Reduced client costs by providing outsourced information technology services such as, virtual CIO, tiered support desk, technology architect, operations, process improvement and efficiency expertise.
• Client industries included professional services, medical, education, commercial and residential development, corporate holdings companies, high technology, aerospace, filtration, financial, manufacturing, insurance, professional athletes, high net worth individuals, and retail.
• Acquired and retained over 150 client organizations across 27 cities and supported users in more than seven countries.
• Reduced client costs and improve efficiency by replacing proprietary custom solutions with commercial off the shelf (COTS) technology products.
• Consistently achieved 20% annual revenue growth and increases in monthly reoccurring revenue (MRR).
• Consistently reduced client IT costs by a minimum 50% by providing outsourced IT and implementing other quantifiable solutions.
• Developed policies and procedures, contracts, change management processes and handbooks.
• Oversaw strategy, organizational development, compensation, performance reviews and financial reporting.
• Hired, trained and mentored Technology, Sales, Human Resources and all other necessary internal functions.
• Designed marketing and advertising campaigns for major network commercials, vehicle advertising, print and the web.
• Purchased and integrated two local competitors, retained 98% of acquired clients.
• Finalist for the 2004 Small Business Administration’s (SBA) “Small Business Person of the Year” award.
1998 : 2013
NCD Tech
Founder, President
Hosting Product
• Launched enterprise web hosting service, IIS, LAMP, email, DNS Servers, custom servers for software and database installations.
• Hosted websites, MS Exchange Server, POP IMAP email, spam filtration, SQL MYSQL databases, custom applications, dedicated and shared servers and VPN Connectivity.
• Traffic tracking and analytics by Web trends and Google Analytics
• High profit margins, 99.9% uptime, tier one customer support, Hot replication to collocated facilities
2001 : 2013
NCD Tech
Founder, President
Sales Executive, Heavy Equipment
1991 : 1997
John Forti Consulting
Consultant
Skills
Animal Welfare, Business Development, Business Planning, Change Management, Cloud Computing, Cost Reduction, Customer Relationship Management (CRM), Email Hosting, Entrepreneurship, External Audit, IDS, Infrastructure as a Service (IaaS), Internal Audit, Internet Information Services (IIS), IPS, IT Consulting, IT Outsourcing, IT Project & Program Management, IT Security Operations, Key Performance Indicators, KPI Dashboards, Managed Services, New Business Development, P&L Management, PaaS, Process Improvement, Product Development, Product Management, Project Management, Remote User Support, Sales Development, Sales Management, Selling, Software as a Service (SaaS), Solution Architecture, Solution Implementation, Start-ups, Strategic Partnerships, Strategic Roadmaps, Talent Developer, Talent Management, Technical Support, Technology Roadmapping, Virtual Hosting, Virtualization, VMware, VMware vSphere, Web Hosting, Wildlife Conservation, Workflow Management
About
Self-directed and driven technology professional with comprehensive accomplishments leading IT service management, business systems consulting, solution architecture and cross-functional teams to ensure success and achieve goals. Known as an innovative thinker with strong transformational outsourcing, continuous improvement and process optimization acumen. Demonstrated success developing and seamlessly executing plans in complex organizational structures. Recognized for maximizing performance by leveraging automation to reduce costs and reverse negative financial trends. Highly organized, creative problem solver who excels at guiding technology firms through growth and acquisition. Expertise includes developing and managing multimillion dollar technology firms and consistently exceeding growth targets.
Accomplishments:
• Proven ability to translate business requirements into actionable goals and performant solutions, effectively bridging the technical gap between application developers and analysts.
• Managed and grew a $5M service and support provider from launch to acquisition.
• Consistently achieved 20% annual revenue growth.
• Acquired and retained over 150 client organizations across 27 cities and supported users in more than seven countries.
• Consistently reduced client IT costs by a minimum of 50%.
• Nominated for SBA's Small Business Person of the Year award (2004).
✉ johnforti3@gmail.com
Expertise:
IT Consulting, IT Security Operations, IDS, IPS, Managed Services, IT Outsourcing, Cost Reduction, Process Improvement, Sales Management, Cloud Computing, Infrastructure as a Service (IaaS), PaaS, Software as a Service (SaaS), IT Project Management, Solution Architecture, Solution Implementation, Web Hosting, Email Hosting, Virtual Hosting, Internal Audit, External Audit, Technical Support, Remote User Support, Customer Relationship Management, Virtualization, Technology Roadmapping, Talent Developer, Animal Welfare, Wildlife Conservation
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