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John Lynch
Information Security Analyst at Premiere Global Services, Inc.
Carrollton, GA, United States
Details
Experience:
2011 : Present
Premiere Global Services, Inc.
Information Security Analyst
Install/test digital readout displays and power feed assemblies on milling machines and lathes sold to customers.
Clean and prepare machines prior to delivery, including lubrication and rust prevention.
Move machinery to staging and shipping areas via forklift.
Maintain 95% labor efficiency rating.
2003 : 2004
MSC Industrial Supply Company
Quality Assurance Technician
Read blueprints to determine part dimensions and tolerances.
Setup/operate CNC milling machine : load software into machine; mount tools and fixtures in machine; calibrate tools/fixtures for manufacture of parts; operate machine to complete parts; inspect finished goods to ensure allowable tolerances are met.
Maintain clean machinery and work area.
2002 : 2003
Aerospace Fabrications of Georgia, Inc
CNC Mill Operator
Technical hardware support for HP-UX workstation products via telephone for HP customers and Field Reps.
Decode core memory dumps to assist in fault isolation; resolve problems remotely where possible; recommend most likely parts for repair to field reps.
Create/maintain documentation for technical support and troubleshooting; write action plans for equipment malfunction resolution for both internal and external clients.
Work with peers, escalation personnel, and other teams (disk, tape, printer, etc.) to isolate problems and effect solutions; initiate escalation process for resolution of problem repairs.
Maintain documentation of repairs, service bulletins, and service manuals for reference.
Help achieve target of all calls answered within three minutes.
1997 : 1999
Hewlett-Packard Company
Response Center Engineer
Technical hardware support for HP LaserJet Printers via telephone for HP customers and Field Reps.
Troubleshoot mechanical, print quality, and error issues; resolve problems remotely where possible; recommend most likely parts for repair to field reps.
Create/maintain documentation for technical support and troubleshooting; write action plans for equipment malfunction resolution for both internal and external clients.
Work with peers, escalation personnel, and other teams (disk, tape, CPU, etc.) to isolate problems and effect solutions; initiate escalation process for resolution of problem repairs.
Maintain documentation of repairs, service bulletins, and service manuals for reference.
Conduct limited training of peers on new products.
Help achieve target of all calls answered within three minutes.
1993 : 1997
Hewlett-Packard Company
Response Center Engineer
Premiere Global Services, Inc.
Information Security Analyst
Install/test digital readout displays and power feed assemblies on milling machines and lathes sold to customers.
Clean and prepare machines prior to delivery, including lubrication and rust prevention.
Move machinery to staging and shipping areas via forklift.
Maintain 95% labor efficiency rating.
2003 : 2004
MSC Industrial Supply Company
Quality Assurance Technician
Read blueprints to determine part dimensions and tolerances.
Setup/operate CNC milling machine : load software into machine; mount tools and fixtures in machine; calibrate tools/fixtures for manufacture of parts; operate machine to complete parts; inspect finished goods to ensure allowable tolerances are met.
Maintain clean machinery and work area.
2002 : 2003
Aerospace Fabrications of Georgia, Inc
CNC Mill Operator
Technical hardware support for HP-UX workstation products via telephone for HP customers and Field Reps.
Decode core memory dumps to assist in fault isolation; resolve problems remotely where possible; recommend most likely parts for repair to field reps.
Create/maintain documentation for technical support and troubleshooting; write action plans for equipment malfunction resolution for both internal and external clients.
Work with peers, escalation personnel, and other teams (disk, tape, printer, etc.) to isolate problems and effect solutions; initiate escalation process for resolution of problem repairs.
Maintain documentation of repairs, service bulletins, and service manuals for reference.
Help achieve target of all calls answered within three minutes.
1997 : 1999
Hewlett-Packard Company
Response Center Engineer
Technical hardware support for HP LaserJet Printers via telephone for HP customers and Field Reps.
Troubleshoot mechanical, print quality, and error issues; resolve problems remotely where possible; recommend most likely parts for repair to field reps.
Create/maintain documentation for technical support and troubleshooting; write action plans for equipment malfunction resolution for both internal and external clients.
Work with peers, escalation personnel, and other teams (disk, tape, CPU, etc.) to isolate problems and effect solutions; initiate escalation process for resolution of problem repairs.
Maintain documentation of repairs, service bulletins, and service manuals for reference.
Conduct limited training of peers on new products.
Help achieve target of all calls answered within three minutes.
1993 : 1997
Hewlett-Packard Company
Response Center Engineer
Company:
Premiere Global Services, Inc.
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