Jolee A. West

Details

Skills

Adobe Acrobat, Adobe Photoshop, Azure AD, Bash, Budget Management, Change Management, Customer-focused Service, Customer Service, Data Analysis, Data Management, E-Learning, Editing, Grant Writing, HTML, ITIL v3 Foundations Certified, IT Management, IT Operations, Leadership, Mac iOS, Mac OS, Management, Microsoft Excel, Microsoft Office, Microsoft Powerpoint, Microsoft Word, Procedures Documentation, Project Management, Python (Programming Language), Research, Research Skills, SAS, SAS Base, Scrum, ServiceNow, Software Documentation, Software Licensing, Spiceworks, SPSS, SQL, Standards Compliance, Statistics, Strategic Planning, Teaching, Technical Documentation, Technical Support, Technical Writing, Training, University Teaching, UNIX, Windows

About

I have considerable experience in IT operations, security and compliance technical writing and editing, knowledge management, and scientific research and writing. I've worked as a Technical Writer in several domains, but I also have very broad IT experience--doing it, not just writing about it. I have written for specific audiences of various skill levels, and as a practiced teacher, I know how to work with SMEs and other writers to improve documentation. I have excellent technology skills, including editors (GUI and command line), design applications, programming, analysis, a host of collaborative and communication platforms, content management, and MacOS, Win, and *nix. I have a big appetite for work and learning new technologies.