Jonathan Avila
Details
Cybersecurity/Networking and Infrastructure
DePaul University
2019 : 2021
Bachelor of Science - BS
Information Technology
DePaul University
2015 : 2019
Utilized helpdesk ticketing system to resolve user requests and supported variety of operating systems.
Assesses, plans, and enact security measures to help protect an organization from security breaches and attacks on its computer networks and systems.
2021 : Present
Knowles Corporation
Cybersecurity and Support Analyst
- Provide infrastructure operations support including support for network equipment and local IT site support (PCs, printers, mobile devices and phones).
- Improve customer satisfaction.
- Work with vendor for IT related equipment.
- Ability to meet SLAs using ITSM ticketing method.
- Create and update documentation
2019 : 2021
Knowles Corporation
Corporate IT Temp
IT Support Specialist is responsible to develop and maintain a working knowledge of both hardware and software components for the department. Being able to identify, research, and promptly resolve technical issues and/or problems for internal and external users.
2017 : 2019
DePaul University Career Center
IT Support Specialist
Skills
Analytical Skills, Attention to Detail, Communication, Computer Science, Customer Satisfaction, Cybersecurity, Cyber Threat Intelligence (CTI), Data Collection, Deep Web, Digital Forensics, Incident Response, Intelligence Analysis, Interpersonal Skills, Investigation, Legal Operations, Log Analysis, Malware Analysis, Network Security, Persistence, Security Tools, Technical Support, Vulnerability Assessment
About
Experienced Cyber Security Analyst with a demonstrated history of working in the IT industry. Skilled in Technical Support, Customer Satisfaction, Digital Forensics, Network Security, and Log Analysis. Strong information technology professional with a Master of Science - MS focused in Cybersecurity/Networking and Infrastructure from DePaul University.
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