Jonel Pentecostes
Details
Business Administration
Point Loma Nazarene University, Fermanian School of Business
2012 : 2014
Professional Certificate
Cybersecurity
UC San Diego Extension
2019 : 2019
Advanced Certificate
Technical and Scientific Writing
San Diego State University, College of Extended Studies
Bachelor of Arts (B.A.)
Public Administration
San Diego State University-California State University
Professional Certificate
Accounting
UC San Diego Extension
2017 : 2019
Commonwealth Financial Network
Information Security Governance Analyst
Support enterprise information security program through preparing and conducting audits of information systems environment and associated business processes in pursuit of maintaining and/or exceeding compliance requirements.
Develops and conducts monthly and quarterly access control analysis.
Presents analysis findings to product and/or business owners for operational improvement and implementation of new processes.
Collaborates with ESP team and IT departments on project implementations and streamlining security processes.
Assists ESP management with ongoing business continuity and disaster recovery planning.
Researches and formulates solutions and makes recommendations to business owners.
Tracks and proactively communicates due dates related but not limited to policies, procedures, awareness training, audits, assessments, and RFP responses.
Assists in tracking and analyzing metrics and measures that provide input into dashboards, key performance indicators (KPIs) and balanced scorecards.
2017 : 2022
American Specialty Health
Information Security Specialist II
Coordinates and provides guidance on governance / oversight, development, review, approval and distribution of system policies and procedures, standards of practice, standard operating procedures, and protocols.
Translates business and clinical requirements into policy and procedural statements and controls.
Acts as business analyst and bridges communication for clinical and business operations through spreadsheet analysis to track policy updates, versioning and other metadata.
Prioritizes system policy activities for standarization of processes and implementation of best practice, lean and value by design principles.
Developed web-based policy form to streamline submission process and created site for policy development and collaboration resulting in cost savings for the organization.
Composes all new regulatory pronouncements for review at Revenue Cycle Regulatory Communications Committee for communication and dissemination to impacted groups.
Resolves employee portal technical and policy issues maximizing resource network and subject matter experts on content inquiries.
2008 : 2017
Scripps Health
Coordinator, System Policy & Procedure
Provide direct support for Audit & Compliance Services Department projects and activities. Perform direct administrative support for Corporate VP-Chief Audit, Compliance & Information Security Executive; Director, Policy Administration; Director, Internal Audit; Director, Corporate Compliance Program & Privacy Officer; and Director, Information Security Assurance. Handle all office management functions (payroll, purchase requisition processing, expense reports, schedule meetings/facilitate production of material, purchasing card reconciliation, maintain office supplies, prepare correspondence, etc.). Manage all system-wide policies and forms; technical and administrative support for policy and form issues. Maintain and update department website, policy & forms library to ensure content is revised as appropriate.
2004 : 2008
Scripps Health
Coordinator, Administrative
Prepare business, technical, legal, and scientific documents that include detailed information, statistics, graphs, charts, tables, and/or graphics. Write, update, proof, edit departmental policies and procedures, technical, and business documents. Update departmental documentation due to new or revised Federal or State mandates. Research and collect technical, business processes, legal, and/or scientific information from subject matter experts to be compiled and integrated into departmental documents. Photograph and interview staff and events, write articles, and publish departmental newsletter. Establish and develop style and format for new and existing departmental reports, policies, procedures, technical manuals, and on-line help text. Design logos, flyers, brochures, magazine ads, movie ads, and posters.
2001 : 2004
County of San Diego
Technical Writer
Skills
Access, Administrative Assistants, Budgets, Community Outreach, Critical Thinking, Customer Service, Data Entry, Editing, EHR, Employee Relations, EMR, Event Planning, Fundraising, Healthcare, Healthcare Management, HIPAA, Hospitals, Human Resources, Leadership, Managed Care, Microsoft Excel, Microsoft Office, Microsoft Word, MS Project, Newsletters, Nonprofits, Office Management, Outlook, Performance Improvement, Policy, PowerPoint, Process Improvement, Program Development, Program Management, Project Planning, Proposal Writing, Public Health, Quality Assurance, Quality Improvement, SharePoint, Software Documentation, Strategic Planning, System Administration, Team Building, Team Leadership, Technical Writing, Testing, Training, Visio, Windows
About
Analytical and adaptable professional with a diverse background including healthcare, audit, compliance, risk management, customer care and education. I thrive in a challenging environment where I can work collaboratively to solve problems and achieve business objectives while gaining new skills in the process. My 20+ years of proven work experience allow me to manage multiple projects while prioritizing the needs of internal and external clients and stakeholders by keeping an open mind and embracing new challenges and learning opportunities.
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