Jose Asberry
Details
Management Information Systems, General
Strayer University
2016 : 2019
Associate of Arts - AA
Business Administration and Management, General
Lawson State Community College
2013 : 2014
• Skillfully apply security policies to safeguard digital assets.
• Proficient in network security principles, intrusion detection, and encompassing protocols.
• Skillful use of traffic analysis and vulnerability scanning tools such as Wireshark and Nessus.
• Familiarity with SIEM tools for threat analysis and monitoring.
• Extensive hands-on experience with windows as a daily driver.
• Proven ability to apply acquired knowledge in real-world scenarios.
2022 : Present
Verizon
Verizon Cybersecurity Training
• Provide prompt customer support with a professional, friendly, and patient attitude.
• Assist customers daily with risk mitigation and best practices for safeguarding their account.
• Effectively listen, diagnose, and resolve technical issues by guiding customers through step-by-step solutions.
• Politely address any customer complaints, escalating to management only when necessary.
• Identify daily goals and the steps necessary to achieve them regarding call volume.
• Log and document incident support tickets from open to resolved.
• Adhere to process compliance and standards.
• Train new hires on company-specific policies, procedures, and compliance guidelines.
2015 :
Verizon
Sr. Customer Service Representative
• Collaborated with a Project Manager and directed 10+ employees to remodel two stores.
• Updated POS inventory tracking effectively reducing surplus stock by 50%
• 100+ Effective day-to-day transactions while providing exceptional customer service.
• Worked collectively in a team environment.
• Received management recommendation for excellent work ethic and customer service.
2009 : 2014
Winn-Dixie
Sales Associate
Skills
Access Control, Analytical Skills, Cabling, Communication, Computer Forensics, Confidentiality, Customer Satisfaction, Cyber-security, Cybersecurity Tools, Cyber Threat Hunting (CTH), Cyber Threat Intelligence (CTI), Data Security, Defining Requirements, Documentation, Dynamic Host Configuration Protocol (DHCP), Incident Response, Integration Testing, IT Security Policies & Procedures, LAN, Malware Detection, Manual Testing, Microsoft Azure, Microsoft Excel, Mobile Security, Network Administration, Networking, Network Management, Network Security, Network Troubleshooting, NIST, Quality Assurance Testing, Risk Assessment, Salesforce.com Administration, Software Defined Networking, Splunk, SQL, System Administration, System Configuration, Teamwork, Technical Writing, Threat Analysis, Troubleshooting, Virtual Private Network (VPN), Vulnerability, Vulnerability Assessment, Vulnerability Management, Vulnerability Scanning, Wireless Technologies, Wireshark
About
My objective is to obtain a position utilizing my skills and experience in system administration, configuration, implementation, and support of system applications. Proven capabilities with telecommunications, team leadership and project management. With the ability to multi-task in a fast-paced environment with minimal supervision.
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