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Joshua Light
Chief Information Security Officer at Credit Human
San Antonio, TX, United States
Details
Experience:
2020 : Present
Credit Human
Chief Information Security Officer
2016 :
SACU | San Antonio Federal Credit Union
Technolgy Solutions
Direct and provide project management for cross functional teams to determine technology needs of the organization, find solutions, train, and follow up to determine effectiveness and value added to the organization.
Benchmarked other Goodwills and similar organizations to pick the best candidates for a donor tracking system. Lead a cross functional team to design the process and layout of all aspects of the system. Installed and trained at each store and ADS. Total cost was a fraction of original budget.
Led most phases of the Point of Sale migration project from the technology side, resulting in a more robust retail sales and reporting system while saving over $200,000 over the next 5 years.
Created high end eLearning for cashiers and managers, allowing this system to be used to its highest potential.
Served as a leadership role for multiple Kaizen events, helping to streamline efficiency and eliminate waste.
Served on the cross functional leadership team for process mapping, operational analysis, innovation management, and strategic priorities necessary to apply for the Baldrige Performance Excellence Program.
Provided guidance, expertise, project management, and support for the selection, implementation, and training of CRM, Cisco Contact Center, Polycom Video Conferencing System, Point of Sale System, Client Management System, TrackIt ticketing system, inventory management system, text blast system, and employee communication portal, and much more.
2010 :
Goodwill Industries of San Antonio
Director of Information Technology
•Directed a team of up to 9 Information Systems Managers and IT Specialists across multiple offices nationwide to support the diverse technology needs of the largest multicultural advertising agency in the nation, reporting directly to the COO.
•Developed, coordinated and managed the maintenance of every major IT project agency wide.
•Maintained high level of user satisfaction agency wide with a strong emphasis on quality communication, on time delivery, and professionalism.
•Managed all the technology needs for the GlobalHue offices in San Antonio, New York City, Southfield, Long Beach, Irvine, Orlando, Chicago, and Dallas.
•Coordinated all levels of support for the entire array of software and hardware used by employees nationwide.
•Traveled with new business team to assist in all technical aspects of new client presentations, assisting with the win of new business with Wal-Mart, Verizon Wireless, and Bermuda Department of Tourism.
1998 : 2010
GlobalHue
Director of IT
Credit Human
Chief Information Security Officer
2016 :
SACU | San Antonio Federal Credit Union
Technolgy Solutions
Direct and provide project management for cross functional teams to determine technology needs of the organization, find solutions, train, and follow up to determine effectiveness and value added to the organization.
Benchmarked other Goodwills and similar organizations to pick the best candidates for a donor tracking system. Lead a cross functional team to design the process and layout of all aspects of the system. Installed and trained at each store and ADS. Total cost was a fraction of original budget.
Led most phases of the Point of Sale migration project from the technology side, resulting in a more robust retail sales and reporting system while saving over $200,000 over the next 5 years.
Created high end eLearning for cashiers and managers, allowing this system to be used to its highest potential.
Served as a leadership role for multiple Kaizen events, helping to streamline efficiency and eliminate waste.
Served on the cross functional leadership team for process mapping, operational analysis, innovation management, and strategic priorities necessary to apply for the Baldrige Performance Excellence Program.
Provided guidance, expertise, project management, and support for the selection, implementation, and training of CRM, Cisco Contact Center, Polycom Video Conferencing System, Point of Sale System, Client Management System, TrackIt ticketing system, inventory management system, text blast system, and employee communication portal, and much more.
2010 :
Goodwill Industries of San Antonio
Director of Information Technology
•Directed a team of up to 9 Information Systems Managers and IT Specialists across multiple offices nationwide to support the diverse technology needs of the largest multicultural advertising agency in the nation, reporting directly to the COO.
•Developed, coordinated and managed the maintenance of every major IT project agency wide.
•Maintained high level of user satisfaction agency wide with a strong emphasis on quality communication, on time delivery, and professionalism.
•Managed all the technology needs for the GlobalHue offices in San Antonio, New York City, Southfield, Long Beach, Irvine, Orlando, Chicago, and Dallas.
•Coordinated all levels of support for the entire array of software and hardware used by employees nationwide.
•Traveled with new business team to assist in all technical aspects of new client presentations, assisting with the win of new business with Wal-Mart, Verizon Wireless, and Bermuda Department of Tourism.
1998 : 2010
GlobalHue
Director of IT
Company:
Credit Human
About
Over 22 years of results driven experience in the Information Technology field with a strong background in leading and innovating the technology needs of large organizations.
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