Joshua Smith
Details
Information Technology
Western Governors University
2018 : 2021
Associate's degree
General Studies
Eastern Arizona College
2008 : 2010
High School Diploma
General Education
Lordsburg High School
2001 : 2005
The Church of Jesus Christ of Latter-day Saints
Information Security Engineer
2021 :
The Church of Jesus Christ of Latter-day Saints
Security and Risk Analyst II
I work in the 24/7 operations center. I Monitor and receive alerts from a global network of servers, web, services, and other systems. I then either resolve these alerts on my own or bring together a team of other technicians to resolve the issue in a timely manner.
2021 : 2021
The Church of Jesus Christ of Latter-day Saints
Computer Professional
As a level 3 technician I work extensively with end users. Repairing computers (currently learning to repair Macintosh computers), managing user accounts leveraging Microsoft Active directory and command line tools. I manage tickets and get tasks completed in a timely manner using tools like Service Now, and Jira. During the pandemic I have also worked extensively with citrix and citrix director to manage virtual machines for end users.
2019 : 2021
Overstock.com
Information Technology Technician 3
As a member of a small IT team that managed upwards of 200 computers and other devices I became familiar with many different services and tools used to maintain endpoints, servers, and network devices. Including, Microsoft Active directory, domain maintenance and configuration, and project where I implemented a device management / deployment service from Kace.
2017 : 2019
EMRTC
Computer Support/ Network Specialist
Skills
Access Control, Active Directory, Azure Active Directory, Coaching, Computer Hardware, Computer Hardware Troubleshooting, Computer Maintenance, Computer Repair, Customer Satisfaction, Customer Service, Cyber Defense, Disaster Recovery, Domain Name System (DNS), Incident Response, Information Security, Internet Protocol Suite (TCP/IP), malware, Management, Microsoft Exchange, Microsoft Office, Networking, Network Security, Office 365, Printers, Program Management, Sales, Security Policy, Servers, Software Installation, Strategic Planning, System Administration, Team Building, Team Leadership, Troubleshooting, Virtualization, Vulnerability Management, Windows 7, Windows 10, Windows Security, Wireless Security
About
Experienced IT professional who has worked in several industries from big business IT to IT education. I have been a manager of a small team and worked on network infrastructure projects under the direction of a senior Network technician. I also have extensive experience as both a technical and applications Instructor with a demonstrated history of working in the information technology and services industry. Skilled in Windows Operating systems and Office products, Computer Repair, Coaching, Sales, and Customer Satisfaction. Strong professional with an Batchelor's degree focused in Information Technology from Western Governors University.
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