Judy Mardar
Details
Ensuring our documentation is in alignment with our various compliance required frameworks and regulatory guidelines, such as : NIST, PCI-DSS, SOC2, SOX, and FTC, is of the utmost importance. I monitor and manage the documentation for the required annual renewals. Participating in regulatory and internal audits allows me to stay abreast of any requirement changes that may affect our policies and update them as necessary.
Always looking for opportunities for process improvement led me to collaborate on establishing an automated review/approval workflow for our Confluence repository of over 120 documents to ensure they are renewed on time in an efficient manner. Having a healthy curiosity and thirst for knowledge, I love a challenge that requires research, collaboration, and thought process to obtain a solution.
Tools used : MS Office, MS SharePoint, Coda, Confluence, Acrobat, Zoom, Jira
2020 : Present
Oportun
Information Security Policy Manager
Requirements gathering; developed process data flows; developed Business Requirements Document, Functional Requirements Document, Requirements Traceability Matrix, and architectural documentation. Developed process and procedure documents and other technical documentation, as required.
2019 : 2020
Magic Leap
Sr Technical Writer on BA/QA team
Developed test bank questions for the purpose of preparing students for Microsoft Office User Specialist certifications.
2018 : 2019
Labyrinth Learning
Sr Technical Writer (Remote-Contract)
Developed documentation in compliance with NIST framework and CIS controls. Managed workflow of Documentation. Reported metrics to senior management. Collaborated with SMEs to develop documentation.
Tools : Microsoft Word, Excel, PowerPoint, SharePoint, SnagIT, Google Docs, Confluence, IBM BlueWorks
2018 : 2019
StevenDouglas | JM Family
IT Consultant | Information Security Technical Writer (Contract)
IT Project Manager in Anti-Money Laundering, Detect & Control. Managed audit findings; gathered, organized, and presented remediation with evidence to audit team. Created Self-Identified Audit Issue (SIAI) : developed gap analysis, remediation plan, determined milestones, evidence, and tracked against project plan - followed through to audit closing. Developed user guides, procedures, Visio process flows, training guides, project documentation, and communications.
Ensured Detect and Control documentation was in compliance with regulatory guidelines. Liaison between lines of business and technology team.
Developed and maintained SharePoint sites for department.
Tools : Microsoft Word, Excel, PowerPoint, Visio, SharePoint, SnagIT
2016 : 2018
Signature Consultants | Bank of America
IT Project Manager III | Technical Writer (Contract)
Skills
ADDIE, Adobe Acrobat, Agile Methodologies, American Society for Training & Development, business process improvement, Collaboration Tools, Communications Strategy, Compliance, Compliance Auditing, Computer Software Training, Confluence, content development, databases, Development & delivery of training, Diagramming, Documentation, Document Management, HTML, Information Mapping, Information Security, Instructional Design, Jira, Knowledge Management, leadership, Learning & Development Solutions, Management, Manuals, microsoft access, microsoft excel, Microsoft Office, microsoft word, Policy Management, PowerPoint, Problem Solving, Requirements Analysis, Requirements Gathering, Security Awareness, SharePoint, SnagIt, Software User Manuals, Technical Documentation, Technical Editing, Technical Writing, Training, User Documentation, Virtual Teams, Visio, Microsoft Office 2003, End-user manuals, Microsoft Office 2013, Microsoft Office 2010, Technical Communication, Online Help, Software Documentation, Computer Software, Development & delivery, Learning & Development, Business Process, American Society for, Communication Skills, Result Oriented, Voice of the Customer, Residential Mortgages, Topic-based Authoring, content management systems (cms), analytical skills
About
Driven professional with background of policy management, requirements gathering, compliance and auditing, metrics, creating complex business process flows, and communicating complex and technical information clearly.
Published author of several Microsoft Office college textbooks.
Strong analytical skills, a keen eye for details, a problem-solver, critical-thinker, and an effective influencer.
Experience working in various industries, including: aerospace, educational and financial institutions, and government agencies.
Keywords: policy management, information security, gap analysis, business analysis, compliance, audit, end-user, software, technical writer, technical writing, writing, Visio, process, procedures, ADDIE, documentation, communication, interviewing, procedure, global, reference, user, clear, concise, team, business process improvement, document management, requirements, knowledge management, mortgage terminology, repository, Waterfall, Agile, analytical, problem-solver, critical thinker, project management, research, regulatory guidelines, OCC, Basel, NIST, CIS, PCI DSS, SOC2, SOX
Tools: Microsoft Word, Excel, PowerPoint, Access, Visio, SharePoint, SnagIT, Confluence
Profile Photo
