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Kaylei Stromberg
Bachelor of Science - Cybersecurity and Information Assurance Student | A+, Net+, Sec+, ECES, ITIL, Project+
Ruther Glen, VA, United States
Details
Education:
Bachelor of Science - BS
Cybersecurity and Information Assurance
Western Governors University
2021 : 2023
Bachelor of Arts - BA
Elementary Education and Teaching
Western Governors University
2013 : 2016
Cybersecurity and Information Assurance
Western Governors University
2021 : 2023
Bachelor of Arts - BA
Elementary Education and Teaching
Western Governors University
2013 : 2016
Experience:
2023 : Present
Kinsale Insurance
Information Security Analyst
• Functions as the liaison between the IT department and the community or corporate locations
• Provides Tier 2 support for computers, tablets, phones, point of sale, printers, network, and other technology applications and assets
• Supports information security initiatives including education of customers, identification and reporting of compliance concerns, and mitigation and remediation of identified risks
• Communicates with various staff and business partners on an ongoing basis to address any areas where technology needs are not being met and/or improvement opportunities exist
• Creates information security education sessions for resident consumers
• Partners with and/or assist various project teams on business and IT initiatives
• Manages the IT asset lifecycle including procurement, deployment, tracking, maintenance, sanitization and disposal
• Supports resident customers through Erickson Resident Computer Services (ERCS), community computer clubs, and resident computer labs
• Creates, implements and documents IT Customer Support procedures
• Provides support for other Erickson managed properties as needed
• Establishes and/or maintains relationships with service vendors
2022 : 2023
Erickson Senior Living
IT Site Analyst
• Coordinates field experience placements that ensure compliance with program and state policies
• Communicates effectively with both technical and non-technical audiences regarding processes
• Maintains accurate data in Salesforce Student Relations Manager, regularly monitors for errors
• Documents and manages student cases using the assigned case management system
• Triages incoming cases from stakeholders, notifying necessary individuals based on criticality
• Implements software such as PowerBI to monitor performance and ensure continued improvement
• Notifies stakeholders of state requirements and provides ongoing support as needed
• Contributes to committees to improve department functionality and implement change
• Creates processes and systems to efficiently manage the student experience
• Collaborates with colleagues, management, and other departments within the university to meet stakeholder needs
• Reports all operational issues to management in order to ensure efficient resolution
• Builds strong relationships with school districts in order to secure appropriate placements for students
• Networks with administrators, educators, and districts to find quality clinical supervisors
• Exhibits professional conduct, interaction, and communication as a representative of the organization
• Works diligently and effectively in a remote home office
2018 : 2022
Western Governors University
Field Placement Coordinator
• Maintained detailed information about student development and academic growth
• Executed reading interventions resulting in a 32% fluency improvement
• Documented all correspondence with parents and district personnel, reduced communication errors
• Utilized decision making skills in team meetings to interpret data reports used to develop instruction
• Reviewed student progress to ensure all state requirements were met and implemented fix actions
• Spearheaded the creation of a student data tracking system, increased student grade ownership
• Fielded phone calls and emails with 54 students’ parents, built strong relationships, increased parent involvement
• Coordinated appointments with support staff to ensure that students received necessary services
2017 : 2018
Charlottesville City Schools
Classroom Teacher
Kinsale Insurance
Information Security Analyst
• Functions as the liaison between the IT department and the community or corporate locations
• Provides Tier 2 support for computers, tablets, phones, point of sale, printers, network, and other technology applications and assets
• Supports information security initiatives including education of customers, identification and reporting of compliance concerns, and mitigation and remediation of identified risks
• Communicates with various staff and business partners on an ongoing basis to address any areas where technology needs are not being met and/or improvement opportunities exist
• Creates information security education sessions for resident consumers
• Partners with and/or assist various project teams on business and IT initiatives
• Manages the IT asset lifecycle including procurement, deployment, tracking, maintenance, sanitization and disposal
• Supports resident customers through Erickson Resident Computer Services (ERCS), community computer clubs, and resident computer labs
• Creates, implements and documents IT Customer Support procedures
• Provides support for other Erickson managed properties as needed
• Establishes and/or maintains relationships with service vendors
2022 : 2023
Erickson Senior Living
IT Site Analyst
• Coordinates field experience placements that ensure compliance with program and state policies
• Communicates effectively with both technical and non-technical audiences regarding processes
• Maintains accurate data in Salesforce Student Relations Manager, regularly monitors for errors
• Documents and manages student cases using the assigned case management system
• Triages incoming cases from stakeholders, notifying necessary individuals based on criticality
• Implements software such as PowerBI to monitor performance and ensure continued improvement
• Notifies stakeholders of state requirements and provides ongoing support as needed
• Contributes to committees to improve department functionality and implement change
• Creates processes and systems to efficiently manage the student experience
• Collaborates with colleagues, management, and other departments within the university to meet stakeholder needs
• Reports all operational issues to management in order to ensure efficient resolution
• Builds strong relationships with school districts in order to secure appropriate placements for students
• Networks with administrators, educators, and districts to find quality clinical supervisors
• Exhibits professional conduct, interaction, and communication as a representative of the organization
• Works diligently and effectively in a remote home office
2018 : 2022
Western Governors University
Field Placement Coordinator
• Maintained detailed information about student development and academic growth
• Executed reading interventions resulting in a 32% fluency improvement
• Documented all correspondence with parents and district personnel, reduced communication errors
• Utilized decision making skills in team meetings to interpret data reports used to develop instruction
• Reviewed student progress to ensure all state requirements were met and implemented fix actions
• Spearheaded the creation of a student data tracking system, increased student grade ownership
• Fielded phone calls and emails with 54 students’ parents, built strong relationships, increased parent involvement
• Coordinated appointments with support staff to ensure that students received necessary services
2017 : 2018
Charlottesville City Schools
Classroom Teacher
Company:
Kinsale Insurance
Years of Experience:
7
Skills
Case Management, Collaborative Problem Solving, Computer Literacy, Customer Service, Data Entry, Google Suite, Microsoft Office, Operating Systems, Organization Skills, Salesforce.com, Student Development, Teamwork, Time Management, Training, Triage, Windows, Writing
About
Highly motivated young professional pursuing a degree in cybersecurity and information assurance seeking an entry-level position that will capitalize on strong technical aptitude and a commitment to advancing enterprise information technology (IT) and security efforts through the practical application of learned technical concepts, methodologies, tools, and techniques.
Profile Photo
