Keith C.
Details
Computer Science
CS50
2021 : 2022
Business Administration and Management, General
Orange Coast College
2017 : 2020
Cisco Networking Academy
2022 :
Cyber Security Post Graduate Program
Cyber/Computer Forensics and Counterterrorism
Simplilearn Alumni
2022 : 2023
Certified Ethical Hacker (CEH)
Cybersecurity
EC-Council University
2022 :
2023 : Present
Quickbase
Cybersecurity Engineer
Merge Mobile, Inc. & FastField Forms now powered by Quickbase
2022 : 2023
Merge Mobile, Inc.
Cybersecurity Engineer
• Troubleshooting and resolving issues
• Seamless system integrations and explaining integration suites
• Implementing efficient workflows and manipulating field elements
• Maintaining scalable and adaptable scripts
• Providing exceptional customer support
• Updating and modifying custom documents
• Leading and developing custom client projects in collaboration with teams and management
• Managing products with weekly KPIs and identifying essential features, enhancements, and bugs
• Recognizing new software opportunities and features
• Taking on sales engineering and SDR responsibilities
• Handling project requests (RFI, RFP, RFQ, RFC)
• Extracting data for project builds
• Delivering corporate software training and conducting comprehensive employee training
• Leading training sessions for the project development process
• Designing and administering hiring exams and assisting with the interview process
• Efficiently scheduling and facilitating interviews and in-house employee training
2021 : 2022
Merge Mobile, Inc.
Form Developer Manager / Software Specialist
• Ensured adherence to policies, promoting secure remote access practices.
• Safeguarded sensitive customer data, complying with privacy regulations.
• Incorporated cybersecurity awareness in new hire training.
• Responded to incidents, conducted root cause analysis, and implemented risk mitigation strategies.
• Knowledge of industry compliance standards (e.g., HIPAA).
• Collaborated with higher management, provided security updates, and recommended improvements.
• Provided remote help desk support for National (USA) corporate clients, including healthcare industry.
• Assigned help desk trouble tickets and ensured prompt issue resolution.
• Conducted troubleshooting cause analysis, delivering immediate solutions for high customer satisfaction.
• Provided remote training for new hires, emphasizing cybersecurity best practices.
• Managed article creation and publication.
• Effectively communicated and multitasked with higher management.
• Utilized inbound sales experience and managed customer retention data.
• Handled service desk calls, CRM, email marketing, trouble ticket scheduling, and customer service.
• Proficient in online collaboration tools (Zoom, Skype, Google, TeamViewer).
2018 : 2021
RANKAROO
IT Remote Technician & Compliance
Skills
Active Directory, Amazon Web Services (AWS), Analytical Skills, Cloud Security, Communication, Customer Relationship Management (CRM), Customer Service, Cybersecurity, Cybersecurity Incident Response, Google Drive, Information Security, Information Technology, ISO 27001, IT GRC, IT Hardware Support, IT Service Management, Kali Linux, Linux, Managing Workflow, Microsoft Azure, Microsoft Excel, Microsoft Office, Network Security, NIST 800-53, Project Scope Development, Python (Programming Language), Remote Troubleshooting, Sales & Marketing, Sales Engineering, Scripting, Search Engine Optimization (SEO), Security Audits, Security Information and Event Management (SIEM), Security Operations, Security Training, Software, Software as a Service (SaaS), Software Implementation, Software Industry, Software Testing, Splunk Enterprise Security, Sublime Text, Supervisory Skills, Team Management, Technical Support, Training, Troubleshooting, VirtualBox, VMware, Workflow Optimization
About
🛡️ 🔍 📚 👨🏻💻
As a cybersecurity cloud engineer and Jr. penetration tester, I have a strong foundation in both cloud technologies and cybersecurity. I have experience designing, implementing, and maintaining secure cloud environments for a variety of organizations. My expertise in cloud security best practices, as well as my ability to stay up-to-date on the latest security threats and trends, allows me to effectively protect my clients' data and systems.
In my current role, I work closely with a team to understand our unique security needs and develop customized solutions to meet those needs. I am passionate about using my skills and knowledge to help organizations leverage the power of the cloud while also keeping their data and systems safe.
Under construction (Link coming soon!) 🚧
See my certifications, recommendations, & awards below. 👇📝
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