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Kelly Robinson
IT Security Compliance, Data Governance and IT asset management | Global Management providing support across multiple clients and industries | Proud supporter of Diversity, PRIDE and Women | Manager at Accenture
Miami Beach, FL, United States
Details
Experience:
~ Information Security Lead for the Technology for BPO group ensuring compliance on all Information Security and Client Data Protection matters
~ Established an internal Information Security Program (roll on, roll off, training procedures, asset management, risk management, continuous improvement)
~ Promoted training, information security awareness communications and monitored team behaviors and security practices to identify risk
~ Responsible for Risk identification, analysis, remediation and evidence for 200+ controls/month
2021 : Present
Accenture
Information Security Lead / Account Information Security Lead
~ Built a team of cross-technical and functional support professionals to catalog 5k applications and related infrastructure to improve IT Operations delivery services
~ Designed an end-to-end application lifecycle BPO process including process flows, data architecture, compliance requirements, training materials, & change management
~ Managed and Designed a system of record platform for all application and infrastructure technology assets supported by ~180K BPO organization
~ Reduced Turn-around-time to remediate high priority cyber vulnerabilities from days to hours
~ Member of Continuous Improvement Governance Board (CIO, InfoSec, CDP, Data Privacy) responsible for Risk Mitigations and new feature/process design
2018 : 2021
Accenture
Solution Architect / Product Owner / Operations Delivery Lead : Application & Infrastructure Registry
Designed the Data Architecture, and the Data Governance process for a BPO inventory management platform
Responsible for overall data model and support for ad-hoc data collection efforts for various internal stakeholder teams (Data Privacy, HR, Information Security, Legal, etc.)
Design dashboards for internal stakeholders
2018 : 2020
Accenture
Data Architect
~ Managed a global technical team providing client-facing no noise T2/T3 Application Support Services for HR Systems, specializing in Talent, Recruitment, Onboarding
~ Provided technical guidance and support for Enterprise Resource Planning functions, including Performance Management, Leave of Absence Management and Contractor Management
~ Worked with new clients to mobilize services, managed system upgrades and enhancements
~ Client change management lead for new clients, assisting them in their service transition
~ Assisted with add-on sales for additional functionality and/or modules
~ Planned and managed the set up of lower cost support model for SaaS data management service requests, resulting in lower cost service
~ 7 Years experience supporting Fortune 500 companies and others having 50K+ employee base
2011 : 2020
Accenture
Information Technology Application Manager
~ Responsible for all Technology Services including overseeing 11 applications, including ServiceNow and telephony, to ensure on-time, on-budget transition and support
~ Served as client escalation regarding all technology issues; reduced turnaround time by >50% to deliver dedicated VPN connectivity to multiple client Data Center sites
2017 : 2018
Accenture
Technical Account Lead : HR Transformation Project for US Fortune 500 Retailer (60k employees)
~ Established an internal Information Security Program (roll on, roll off, training procedures, asset management, risk management, continuous improvement)
~ Promoted training, information security awareness communications and monitored team behaviors and security practices to identify risk
~ Responsible for Risk identification, analysis, remediation and evidence for 200+ controls/month
2021 : Present
Accenture
Information Security Lead / Account Information Security Lead
~ Built a team of cross-technical and functional support professionals to catalog 5k applications and related infrastructure to improve IT Operations delivery services
~ Designed an end-to-end application lifecycle BPO process including process flows, data architecture, compliance requirements, training materials, & change management
~ Managed and Designed a system of record platform for all application and infrastructure technology assets supported by ~180K BPO organization
~ Reduced Turn-around-time to remediate high priority cyber vulnerabilities from days to hours
~ Member of Continuous Improvement Governance Board (CIO, InfoSec, CDP, Data Privacy) responsible for Risk Mitigations and new feature/process design
2018 : 2021
Accenture
Solution Architect / Product Owner / Operations Delivery Lead : Application & Infrastructure Registry
Designed the Data Architecture, and the Data Governance process for a BPO inventory management platform
Responsible for overall data model and support for ad-hoc data collection efforts for various internal stakeholder teams (Data Privacy, HR, Information Security, Legal, etc.)
Design dashboards for internal stakeholders
2018 : 2020
Accenture
Data Architect
~ Managed a global technical team providing client-facing no noise T2/T3 Application Support Services for HR Systems, specializing in Talent, Recruitment, Onboarding
~ Provided technical guidance and support for Enterprise Resource Planning functions, including Performance Management, Leave of Absence Management and Contractor Management
~ Worked with new clients to mobilize services, managed system upgrades and enhancements
~ Client change management lead for new clients, assisting them in their service transition
~ Assisted with add-on sales for additional functionality and/or modules
~ Planned and managed the set up of lower cost support model for SaaS data management service requests, resulting in lower cost service
~ 7 Years experience supporting Fortune 500 companies and others having 50K+ employee base
2011 : 2020
Accenture
Information Technology Application Manager
~ Responsible for all Technology Services including overseeing 11 applications, including ServiceNow and telephony, to ensure on-time, on-budget transition and support
~ Served as client escalation regarding all technology issues; reduced turnaround time by >50% to deliver dedicated VPN connectivity to multiple client Data Center sites
2017 : 2018
Accenture
Technical Account Lead : HR Transformation Project for US Fortune 500 Retailer (60k employees)
Company:
Accenture
Spoken Language:
English
About
Kelly Robinson is an analytical out-loud thinker, who prioritizes problem solving while improving data quality, process flow and user experiences. Her leadership style is very hands on, engaging in working sessions, brainstorming and collaborating with others facing similar challenges. She enjoys taking on tough problems, identifying the source issues and driving the end-to-end solutions to make life better.
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