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Kenneth Wiesenfeld
☛CISSP☛PMP ☛CCSP☛CEH☛CCSK
New York, NY, United States
Details
Experience:
As a part of the Cox Automotive family, Dealertrack provides market leading digital solutions for automotive retail. A unique ability to combine dealer perspectives, consumer insights, and technologist-fueled innovations has helped create a marketing, sales, and operations platform that—together with the largest online credit application in North America—is enabling the transformation one of the world’s most important and dynamic industries.
2016 : Present
Cox Automotive
Senior Information Security Analyst
Establish a long term and sustainable relationship relationships with assigned customer base
Schedule and run regular technical and executive-level meetings
Liaise between Tier-I, Tier-II, and Tier-III team members on behalf of managed clients
Proactively monitor technical issues pertaining to the services provided for the customer and make recommendations to reduce the risk/impact of similar future problems
Offer consultative advice in security principles and best practices
Provide technical guidance/recommendations to customers to enhance their overall security posture within the managed products
Demonstrate problem solving skills to contribute towards resolution
Lead in sharing of best practices with team members to contribute to enhance the quality and efficiency of customer support
Maintain and develop key documentation and reports in alignment with company standards
Generate monthly, quarterly, annual reports for the customer
Provide in-depth analysis of day-to-day operations
Present reports to executive clients with professionalism and an understanding of the current market
Proactively and reactively work with SOC teams in the management of technical issues as well as collaborating in planning, implementation, skills and knowledge transfer on the services provided
Organize regular touch-points with the technical teams to get an in-depth understanding of the clients’ threat landscape
Oversee and assist with highly technical projects, change windows, and client requests
Communicate clients’ business requirements to the team in such a way that will ensure the successful completion of the tasks
Ensure the completion of tasks from the internal team and the clients’ team
Maintain current knowledge on industry issues/trends and competitive products
Maintain and expand working knowledge of current managed technologies
2015 : 2016
Herjavec Group
Technical Account Manager
Evaluated and recommended systems software and hardware for the enterprise system including capacity modeling. Work with core production support personnel in IT and Engineering to automate deployment and operation of the infrastructure. Built strong information system infrastructure based on the company’s objectives and business needs. Oversaw company information security policy and security awareness training programs through creation, approval and implementation.
Projects & Accomplishments :
• Served as a key participant in transitioning Citibank site support services team to the Hewlett Packard organization.
• Project lead responsible for migration of over 3000 Windows XP desktops and laptops to the Windows 7 Operating System.
• Spearheaded as Project lead for decommissioning Citigroup Treasury servers and transferring support of all Citigroup Treasury critical application servers to a centralized support environment.
2014 : 2015
Hewlett-Packard
Senior Technical Analyst
Managed all aspects of project management and project lifecycles by effectively initiating, planning, scheduling, controlling, and bringing to closure large scale, high priority projects. Managed a team of 7 System Administrators.. Prepared and maintained project quality and risk plans and tracked progress against the plans, provided regular progress reports to the steering groups. Anticipated and identified risks and issues that may impact deliverables and developed and implemented mitigation and corrective actions.
Projects & Accomplishments :
• Project Lead for migration of Corporate Treasury users from Microsoft Windows 2000 to XP desktops for 500+ users and 1000 desktops.
• Technical Lead for Treasury business Disaster Recovery Testing across multiple North American data centers.
• Data custodian for over 5 Terabytes of user data on network attached system filers; provided daily monitoring of storage usage to ensure all filers are at less than 80% capacity.
• Technical lead for systems migrations from multiple data centers in North America due to relocations and closures.
• Received Citigroup’s Recognition Awards for Valued Employees (R.A.V.E.) multiple times for client support and consistently meeting project deadlines.
• Technical and project lead responsible for the virtualization of over 40 Treasury servers. Also set up the green-zones with business and scheduled user application testing.
• Performed pre-audits of all Treasury servers and applications to ensure that all Citigroup Treasury systems were at or above Audit Risk and Review specification. Worked directly with Auditors during internal and external audits
• Scheduled deployment times and created change controls for software upgrades and patch deployments.
• Created and maintained documentation for Treasury system processes and legacy applications.
• Final approver for all system change controls that affected Treasury Systems.
• Technical Information Security Officer for Treasury Systems
2001 : 2014
Citigroup
Senior Technical Analyst/Team Leader/Project Manager--VP
Reviewed, evaluated, designed, implemented and maintain key systems, networking, and storage infrastructure; maintained security of systems and networks while leading a team of system administrators responsible for support of all remote site locations in United States. Maintained hardware and software, monitored network servers and continually analyzed server behavior to ensure optimal performance of the system. Implemented disaster recovery plans organized user testing. Led remediation teams for any outstanding incidents.
Projects & Accomplishments :
• Planned and implemented the migration of desktops and servers from Novell NetWare to Microsoft Operating systems
• Implemented and managed domain trusts among different regions in Microsoft environment.
• Created system policies and login scripts that would ensure locked down Microsoft Windows environment.
• Managed and maintained user accounts, groups, and system login scripts in a Windows NT 4.0 and Netware environment.
Led a team responsible for consolidation of redundant remote office locations in United States after ING-BARINGS was aquired by ABN AMRO
1996 : 2001
ING Barings/ABN Amro
Engineering-Remote Office Support Manager
2016 : Present
Cox Automotive
Senior Information Security Analyst
Establish a long term and sustainable relationship relationships with assigned customer base
Schedule and run regular technical and executive-level meetings
Liaise between Tier-I, Tier-II, and Tier-III team members on behalf of managed clients
Proactively monitor technical issues pertaining to the services provided for the customer and make recommendations to reduce the risk/impact of similar future problems
Offer consultative advice in security principles and best practices
Provide technical guidance/recommendations to customers to enhance their overall security posture within the managed products
Demonstrate problem solving skills to contribute towards resolution
Lead in sharing of best practices with team members to contribute to enhance the quality and efficiency of customer support
Maintain and develop key documentation and reports in alignment with company standards
Generate monthly, quarterly, annual reports for the customer
Provide in-depth analysis of day-to-day operations
Present reports to executive clients with professionalism and an understanding of the current market
Proactively and reactively work with SOC teams in the management of technical issues as well as collaborating in planning, implementation, skills and knowledge transfer on the services provided
Organize regular touch-points with the technical teams to get an in-depth understanding of the clients’ threat landscape
Oversee and assist with highly technical projects, change windows, and client requests
Communicate clients’ business requirements to the team in such a way that will ensure the successful completion of the tasks
Ensure the completion of tasks from the internal team and the clients’ team
Maintain current knowledge on industry issues/trends and competitive products
Maintain and expand working knowledge of current managed technologies
2015 : 2016
Herjavec Group
Technical Account Manager
Evaluated and recommended systems software and hardware for the enterprise system including capacity modeling. Work with core production support personnel in IT and Engineering to automate deployment and operation of the infrastructure. Built strong information system infrastructure based on the company’s objectives and business needs. Oversaw company information security policy and security awareness training programs through creation, approval and implementation.
Projects & Accomplishments :
• Served as a key participant in transitioning Citibank site support services team to the Hewlett Packard organization.
• Project lead responsible for migration of over 3000 Windows XP desktops and laptops to the Windows 7 Operating System.
• Spearheaded as Project lead for decommissioning Citigroup Treasury servers and transferring support of all Citigroup Treasury critical application servers to a centralized support environment.
2014 : 2015
Hewlett-Packard
Senior Technical Analyst
Managed all aspects of project management and project lifecycles by effectively initiating, planning, scheduling, controlling, and bringing to closure large scale, high priority projects. Managed a team of 7 System Administrators.. Prepared and maintained project quality and risk plans and tracked progress against the plans, provided regular progress reports to the steering groups. Anticipated and identified risks and issues that may impact deliverables and developed and implemented mitigation and corrective actions.
Projects & Accomplishments :
• Project Lead for migration of Corporate Treasury users from Microsoft Windows 2000 to XP desktops for 500+ users and 1000 desktops.
• Technical Lead for Treasury business Disaster Recovery Testing across multiple North American data centers.
• Data custodian for over 5 Terabytes of user data on network attached system filers; provided daily monitoring of storage usage to ensure all filers are at less than 80% capacity.
• Technical lead for systems migrations from multiple data centers in North America due to relocations and closures.
• Received Citigroup’s Recognition Awards for Valued Employees (R.A.V.E.) multiple times for client support and consistently meeting project deadlines.
• Technical and project lead responsible for the virtualization of over 40 Treasury servers. Also set up the green-zones with business and scheduled user application testing.
• Performed pre-audits of all Treasury servers and applications to ensure that all Citigroup Treasury systems were at or above Audit Risk and Review specification. Worked directly with Auditors during internal and external audits
• Scheduled deployment times and created change controls for software upgrades and patch deployments.
• Created and maintained documentation for Treasury system processes and legacy applications.
• Final approver for all system change controls that affected Treasury Systems.
• Technical Information Security Officer for Treasury Systems
2001 : 2014
Citigroup
Senior Technical Analyst/Team Leader/Project Manager--VP
Reviewed, evaluated, designed, implemented and maintain key systems, networking, and storage infrastructure; maintained security of systems and networks while leading a team of system administrators responsible for support of all remote site locations in United States. Maintained hardware and software, monitored network servers and continually analyzed server behavior to ensure optimal performance of the system. Implemented disaster recovery plans organized user testing. Led remediation teams for any outstanding incidents.
Projects & Accomplishments :
• Planned and implemented the migration of desktops and servers from Novell NetWare to Microsoft Operating systems
• Implemented and managed domain trusts among different regions in Microsoft environment.
• Created system policies and login scripts that would ensure locked down Microsoft Windows environment.
• Managed and maintained user accounts, groups, and system login scripts in a Windows NT 4.0 and Netware environment.
Led a team responsible for consolidation of redundant remote office locations in United States after ING-BARINGS was aquired by ABN AMRO
1996 : 2001
ING Barings/ABN Amro
Engineering-Remote Office Support Manager
Company:
Cox Automotive
Spoken Language:
English
About
Information Technology professional offering many years of experience in information security,project management, disaster recovery management, technology support and troubleshooting. I am highly skilled in maintaining applications, installing systems, and resolving end-user issues. I have expertise with security, compliance, change management, performance monitoring, problem determination and analysis. I am an acknowledged team leader with fine-tuned analytical and troubleshooting skills, seamless project management, and innovative design and conceptualization capabilities.
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☛ CONTACT INFORMATION:
✉ kennethwiesenfeld@outlook.com
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