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Khal Almalouli
Cybersecurity Analyst 1
Philadelphia, PA, United States
Details
Experience:
• Conducting regular security assessments to identify vulnerabilities and risks within the network and systems.
• Monitoring security alerts and incidents, promptly responding to and mitigating potential threats.
• Assisting in the implementation and management of security protocols, firewalls, and intrusion detection/prevention systems.
• Collaborating with IT teams to ensure compliance with industry regulations and cybersecurity best practices.
• Contributing to the development of security awareness programs, educating staff on safe computing practices.
• Participating in the investigation of security breaches and incidents, recommending corrective actions.
• Assisting in the development and maintenance of disaster recovery and incident response plans.
• Staying updated with the latest cybersecurity trends, threats, and technologies to enhance the organization’s security posture.
• Providing technical support and guidance to colleagues regarding cybersecurity concerns.
2022 : Present
University of Pennsylvania
Cybersecurity analyst
- Provide expert-level technical support to customers and internal teams for Ziff Davis products, ensuring efficient issue resolution and customer satisfaction.
- Act as a subject matter expert on product functionalities, troubleshooting complex technical problems, and offering comprehensive solutions to meet customer needs.
- Collaborate closely with the Product Development and Engineering teams to communicate customer feedback, contribute to product improvements, and test new features.
- Utilize ticketing and tracking systems to document support interactions, maintaining accurate records and ensuring a seamless support process.
- Assist in the onboarding of new customers, providing personalized guidance and support during the implementation process.
- Identify patterns and trends in support requests, proactively addressing potential issues and contributing to knowledge base articles to improve self-service options.
- Consistently meet and exceed key performance indicators, including response time, first-call resolution, and customer feedback ratings.
2018 : 2022
Ziff Davis
Technical Products Specialist II / MSP
- Serve as a point of contact for Point of Sale (POS) systems and related applications' technical requests, ensuring smooth operations and resolving technical issues efficiently.
- Monitor and maintain the functionality of the POS systems, performing regular audits and updates to guarantee optimal performance and data accuracy.
- Identify and troubleshoot POS-related issues, working diligently to resolve problems, minimize downtime, and prevent any potential disruptions to store operations.
- Stay up-to-date with industry trends and advancements in POS technology, providing recommendations on system improvements and innovative solutions to enhance efficiency.
- Participate in system upgrades and implementations, providing valuable input and support during the planning and execution phases to ensure successful deployments.
- Document and maintain comprehensive SOPs and knowledge base articles for POS systems, promoting standardized practices and assisting team members in issue resolution.
2018 : 2018
Five Below
Information Technology Consultant / POS Analyst
- Assisted in providing frontline technical support to students, faculty, and staff, resolving hardware and software issues to ensure smooth daily operations.
- Responded to helpdesk tickets and inquiries, demonstrating a sense of urgency and professionalism in resolving problems or escalating them to the appropriate IT team members.
- Gained hands-on experience in setting up and configuring computer systems and peripherals, contributing to the maintenance of reliable IT infrastructure.
- Assisted in maintaining accurate inventory records for IT equipment and supplies, supporting efficient procurement processes.
- Collaborated with the IT team on software updates and system upgrades, actively participating in deployment and testing procedures.
- Contributed to the development of technical documentation and user guides, enhancing the efficiency of issue resolution and user support.
- Demonstrated a customer-focused approach when interacting with end-users, ensuring high-quality service and user satisfaction.
- Acquired practical knowledge in network troubleshooting, hardware repair, and software installations under the guidance of experienced IT professionals.
2018 : 2018
YouthBuild Philadelphia Charter School
Information Technology Intern
• Monitoring security alerts and incidents, promptly responding to and mitigating potential threats.
• Assisting in the implementation and management of security protocols, firewalls, and intrusion detection/prevention systems.
• Collaborating with IT teams to ensure compliance with industry regulations and cybersecurity best practices.
• Contributing to the development of security awareness programs, educating staff on safe computing practices.
• Participating in the investigation of security breaches and incidents, recommending corrective actions.
• Assisting in the development and maintenance of disaster recovery and incident response plans.
• Staying updated with the latest cybersecurity trends, threats, and technologies to enhance the organization’s security posture.
• Providing technical support and guidance to colleagues regarding cybersecurity concerns.
2022 : Present
University of Pennsylvania
Cybersecurity analyst
- Provide expert-level technical support to customers and internal teams for Ziff Davis products, ensuring efficient issue resolution and customer satisfaction.
- Act as a subject matter expert on product functionalities, troubleshooting complex technical problems, and offering comprehensive solutions to meet customer needs.
- Collaborate closely with the Product Development and Engineering teams to communicate customer feedback, contribute to product improvements, and test new features.
- Utilize ticketing and tracking systems to document support interactions, maintaining accurate records and ensuring a seamless support process.
- Assist in the onboarding of new customers, providing personalized guidance and support during the implementation process.
- Identify patterns and trends in support requests, proactively addressing potential issues and contributing to knowledge base articles to improve self-service options.
- Consistently meet and exceed key performance indicators, including response time, first-call resolution, and customer feedback ratings.
2018 : 2022
Ziff Davis
Technical Products Specialist II / MSP
- Serve as a point of contact for Point of Sale (POS) systems and related applications' technical requests, ensuring smooth operations and resolving technical issues efficiently.
- Monitor and maintain the functionality of the POS systems, performing regular audits and updates to guarantee optimal performance and data accuracy.
- Identify and troubleshoot POS-related issues, working diligently to resolve problems, minimize downtime, and prevent any potential disruptions to store operations.
- Stay up-to-date with industry trends and advancements in POS technology, providing recommendations on system improvements and innovative solutions to enhance efficiency.
- Participate in system upgrades and implementations, providing valuable input and support during the planning and execution phases to ensure successful deployments.
- Document and maintain comprehensive SOPs and knowledge base articles for POS systems, promoting standardized practices and assisting team members in issue resolution.
2018 : 2018
Five Below
Information Technology Consultant / POS Analyst
- Assisted in providing frontline technical support to students, faculty, and staff, resolving hardware and software issues to ensure smooth daily operations.
- Responded to helpdesk tickets and inquiries, demonstrating a sense of urgency and professionalism in resolving problems or escalating them to the appropriate IT team members.
- Gained hands-on experience in setting up and configuring computer systems and peripherals, contributing to the maintenance of reliable IT infrastructure.
- Assisted in maintaining accurate inventory records for IT equipment and supplies, supporting efficient procurement processes.
- Collaborated with the IT team on software updates and system upgrades, actively participating in deployment and testing procedures.
- Contributed to the development of technical documentation and user guides, enhancing the efficiency of issue resolution and user support.
- Demonstrated a customer-focused approach when interacting with end-users, ensuring high-quality service and user satisfaction.
- Acquired practical knowledge in network troubleshooting, hardware repair, and software installations under the guidance of experienced IT professionals.
2018 : 2018
YouthBuild Philadelphia Charter School
Information Technology Intern
Company:
University of Pennsylvania
About
• Highly motivated and detail-oriented cybersecurity professional seeking an entry-level position as a Cybersecurity Analyst. • Equipped with a solid foundation in information security, network protocols, and cybersecurity tools. • Committed to safeguarding critical data and infrastructure through proactive threat detection, incident response, and vulnerability assessments.
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