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Kirby Winebrenner
Hagerstown, MD, United States
Details
Experience:
Present
Information Security Officer
2017 :
Drug Enforcement Administration
Information Security Officer - Gs 2210 It Specialist
Jr. System/IA Engineer
2014 : 2017
American Systems
Ia And Security Engineer
* Business architect and IT consultant for the Department of Homeland Security’s (DHS) Transportation Security Administration (TSA) Infrastructure Modernization Program (TIM.) While supporting the TIM program, I served as a consultant by aiding the TSA in implementing a system with a Service Oriented Architecture (SOA.) This approach streamlined interfaces to enhance data throughput, system reliability, and expanded capabilities to accommodate the growing system
* Business Architect :
* Acted as the performance analysis SME, developing actionable, functional and scalable system performance reports and dashboards
* Recommended IT and business best practices, standards, and service level agreements for a federal IT environment
* Evaluated and improved QA methodologies for federal business and IT environments
* IT Consultant :
* Conducted an ongoing gap analysis and mitigation plan for federal business and IT environments
* Streamlined CRM, telephony, and knowledge management systems
* Defined minimum functional requirements for CRM, telephony, and knowledge management systems.
2014 : 2014
Strategic Resolution Experts
It And Business Analyst
* Managed over 30 remote and 10 local employees across 36 contracts.
* Served as the primary POC for all consumer facing escalations
* Fostered client relations through efficient and open channels of communication
* Tracked and analyzed key performance indicators for process improvement
* SLA management
* Performance metrics analysis and reporting
2013 : 2014
Active Network
Supervisor, Service Resolution
Information Security Officer
2017 :
Drug Enforcement Administration
Information Security Officer - Gs 2210 It Specialist
Jr. System/IA Engineer
2014 : 2017
American Systems
Ia And Security Engineer
* Business architect and IT consultant for the Department of Homeland Security’s (DHS) Transportation Security Administration (TSA) Infrastructure Modernization Program (TIM.) While supporting the TIM program, I served as a consultant by aiding the TSA in implementing a system with a Service Oriented Architecture (SOA.) This approach streamlined interfaces to enhance data throughput, system reliability, and expanded capabilities to accommodate the growing system
* Business Architect :
* Acted as the performance analysis SME, developing actionable, functional and scalable system performance reports and dashboards
* Recommended IT and business best practices, standards, and service level agreements for a federal IT environment
* Evaluated and improved QA methodologies for federal business and IT environments
* IT Consultant :
* Conducted an ongoing gap analysis and mitigation plan for federal business and IT environments
* Streamlined CRM, telephony, and knowledge management systems
* Defined minimum functional requirements for CRM, telephony, and knowledge management systems.
2014 : 2014
Strategic Resolution Experts
It And Business Analyst
* Managed over 30 remote and 10 local employees across 36 contracts.
* Served as the primary POC for all consumer facing escalations
* Fostered client relations through efficient and open channels of communication
* Tracked and analyzed key performance indicators for process improvement
* SLA management
* Performance metrics analysis and reporting
2013 : 2014
Active Network
Supervisor, Service Resolution
Spoken Language:
English
About
Integrating skills from his diverse consumer support, SaaS, IaaS, and IT consulting background, Kirby is a savvy IT and business professional that never fails to transcend expectations.
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