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Kristin Osborn
IT Support
Richmond, CA, United States
Details
Experience:
·Provided solutions to operations issues for users of Windows, Microsoft Office, and Global Protect working closely via phone, email, remotely with end users.
·Removed and replaced malfunctioning computer parts to correct hardware problems.
·Setup old laptops, desktops, and tablets for redeployment by resetting them and installing any necessary applications specified by the user/supervisor.
·Calibrated over 40 new laptops for deployment by installing MS Office 2016, ADP, IE, Google Chrome, and Splash top and updating laptops.
·Generated local user accounts for new or old laptops.
·Uninstalled bloatware or unnecessary applications.
·Researched, diagnosed, troubleshot and resolved Network issues with shared drives, internet connections, and company network connections.
·Installed printers to offices and added printers to Printer Server for user setup.
·Relocated workstations for users, which included moving desktops, docking stations, and Phones.
·Researched software products and applicability to the organizational environment.
·Performed hardware repair installations to PC laptops, such as keyboards, screens, hard drives, RAM, bezels, power jacks, etc.
·Replaced faulty equipment such as printers, keyboards, mouse, computer towers, monitors, all in one desktop, etc.
2019 : Present
Meriplex Solutions
Information Security Analyst
Recommended specific products and services in alignment with individual needs, requirements, and specifications.
·Promoted customer loyalty by delivering exceptional service to handle questions, complaints and membership issues.
·Learned all internal systems and related service roles to provide skilled backup to teams and handle customer demands.
·Followed up with customers regularly via phone and email to discuss payments due and services scheduled.
·Compiled feedback from customers and submitted recommendations to management regarding entry processes, promoting satisfaction in future interactions.
·Successfully handled a high volume of inbound calls while representing offerings such as promotional memberships and paid programs.
·Preserved revenue streams where possible with strong communication and negotiation skills, using refunds as last resort to maintain customer satisfaction.
·Trained and directed 20 new employees in customer script recitation, conflict resolution and data entry practices, increasing customer satisfaction ratings.
·Helped 30 to 50 customers every daily by approaching conversations with a positive attitude and active listening.
·Aided the YMCA of the Eastbay to reach its highest membership base of 17,000 members by activating an average of 35 memberships per month.
2012 : 2019
YMCA of the East Bay
Member Services Representative
Developed teaching and training materials.
Provided private instruction to students to improve academic performance and prepare for academic tests.
Taught reading classes, note-taking skills and test-taking strategies.
Assesses students' progress, wrote weekly evaluations and progress reports for each student.
Maintained records of students' assessment results, progress, feedback, and school performance ensuring confidentiality of all records.
Supervised students in classrooms and enforced administration policies.
Discussed assigned duties with tutors to coordinate instructional efforts.
Collaborated with coordinators to determine student needs, develop tutoring plans, and assessed student progress.
Maintained records of students' assessment results, progress, feedback, and school performance, ensuring confidentiality of all records.
Collaborated with coordinators to determine student needs, develop tutoring plans, and assessed student progress.
2010 : 2011
East Bay Works
Tutor
Greeted customers and ascertained what each customer wanted.
Collaborated with staff to ensure and maintain excellent customer satisfaction.
Scheduled and confirmed appointments.
Answered inquiries pertaining to hotel policies and services.
Assisted customers by recording comments, providing information and resolving their complaints.
Verified customers' credit, and established how the customer will pay for the accommodation.
Computed bills, collect payments by cash, check, credit cards, vouchers, or automatic debits.
Performed bookkeeping activities, such as balancing accounts and account receivables.
Inspected guest rooms, public areas, and grounds for cleanliness and appearance.
Trained staff and monitored staff performance to ensure efficient operations.
2008 : 2010
La Quinta Inn and Suites
Front Desk Agent/Shift Supervisor
Processed merchandise returns and exchanges.
Established or identified prices of goods, services or admission, and tabulated bills using calculators, cash registers, or optical price scanners.
Answered questions regarding the store and its merchandise.
Placed special orders and called other stores to find desired items.
Maintained knowledge of current sales and promotions and arranged displays.
Maintained stockroom merchandise.
Removed completed work from equipment.
Read work orders and examined negatives and film in order to determine machine settings and processing requirements.
Inserted processed negatives and prints into labeled envelopes so that they can be returned to customers.
Loaded rolls of film, negatives, and printing paper into processing and printing machines.
Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches, and washes.
Sorted film to be developed according to criteria such as film type and completion date.
Monitored equipment operation to detect malfunctions.
Cleaned and maintained photo processing equipment, using cleaning and rinsing solutions and ultrasonic equipment.
Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Stocked shelves, and marked prices on shelves and items.
2003 : 2007
Walgreens Bay Area
Photo Specialist
·Removed and replaced malfunctioning computer parts to correct hardware problems.
·Setup old laptops, desktops, and tablets for redeployment by resetting them and installing any necessary applications specified by the user/supervisor.
·Calibrated over 40 new laptops for deployment by installing MS Office 2016, ADP, IE, Google Chrome, and Splash top and updating laptops.
·Generated local user accounts for new or old laptops.
·Uninstalled bloatware or unnecessary applications.
·Researched, diagnosed, troubleshot and resolved Network issues with shared drives, internet connections, and company network connections.
·Installed printers to offices and added printers to Printer Server for user setup.
·Relocated workstations for users, which included moving desktops, docking stations, and Phones.
·Researched software products and applicability to the organizational environment.
·Performed hardware repair installations to PC laptops, such as keyboards, screens, hard drives, RAM, bezels, power jacks, etc.
·Replaced faulty equipment such as printers, keyboards, mouse, computer towers, monitors, all in one desktop, etc.
2019 : Present
Meriplex Solutions
Information Security Analyst
Recommended specific products and services in alignment with individual needs, requirements, and specifications.
·Promoted customer loyalty by delivering exceptional service to handle questions, complaints and membership issues.
·Learned all internal systems and related service roles to provide skilled backup to teams and handle customer demands.
·Followed up with customers regularly via phone and email to discuss payments due and services scheduled.
·Compiled feedback from customers and submitted recommendations to management regarding entry processes, promoting satisfaction in future interactions.
·Successfully handled a high volume of inbound calls while representing offerings such as promotional memberships and paid programs.
·Preserved revenue streams where possible with strong communication and negotiation skills, using refunds as last resort to maintain customer satisfaction.
·Trained and directed 20 new employees in customer script recitation, conflict resolution and data entry practices, increasing customer satisfaction ratings.
·Helped 30 to 50 customers every daily by approaching conversations with a positive attitude and active listening.
·Aided the YMCA of the Eastbay to reach its highest membership base of 17,000 members by activating an average of 35 memberships per month.
2012 : 2019
YMCA of the East Bay
Member Services Representative
Developed teaching and training materials.
Provided private instruction to students to improve academic performance and prepare for academic tests.
Taught reading classes, note-taking skills and test-taking strategies.
Assesses students' progress, wrote weekly evaluations and progress reports for each student.
Maintained records of students' assessment results, progress, feedback, and school performance ensuring confidentiality of all records.
Supervised students in classrooms and enforced administration policies.
Discussed assigned duties with tutors to coordinate instructional efforts.
Collaborated with coordinators to determine student needs, develop tutoring plans, and assessed student progress.
Maintained records of students' assessment results, progress, feedback, and school performance, ensuring confidentiality of all records.
Collaborated with coordinators to determine student needs, develop tutoring plans, and assessed student progress.
2010 : 2011
East Bay Works
Tutor
Greeted customers and ascertained what each customer wanted.
Collaborated with staff to ensure and maintain excellent customer satisfaction.
Scheduled and confirmed appointments.
Answered inquiries pertaining to hotel policies and services.
Assisted customers by recording comments, providing information and resolving their complaints.
Verified customers' credit, and established how the customer will pay for the accommodation.
Computed bills, collect payments by cash, check, credit cards, vouchers, or automatic debits.
Performed bookkeeping activities, such as balancing accounts and account receivables.
Inspected guest rooms, public areas, and grounds for cleanliness and appearance.
Trained staff and monitored staff performance to ensure efficient operations.
2008 : 2010
La Quinta Inn and Suites
Front Desk Agent/Shift Supervisor
Processed merchandise returns and exchanges.
Established or identified prices of goods, services or admission, and tabulated bills using calculators, cash registers, or optical price scanners.
Answered questions regarding the store and its merchandise.
Placed special orders and called other stores to find desired items.
Maintained knowledge of current sales and promotions and arranged displays.
Maintained stockroom merchandise.
Removed completed work from equipment.
Read work orders and examined negatives and film in order to determine machine settings and processing requirements.
Inserted processed negatives and prints into labeled envelopes so that they can be returned to customers.
Loaded rolls of film, negatives, and printing paper into processing and printing machines.
Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches, and washes.
Sorted film to be developed according to criteria such as film type and completion date.
Monitored equipment operation to detect malfunctions.
Cleaned and maintained photo processing equipment, using cleaning and rinsing solutions and ultrasonic equipment.
Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Stocked shelves, and marked prices on shelves and items.
2003 : 2007
Walgreens Bay Area
Photo Specialist
Company:
Meriplex Solutions
About
Experienced Member Services Specialist with a demonstrated history of working in the non-profit organization management industry. Strong business development professional graduated from Contra Costa College. Also, Trained in technical support and infrastructure management with 4 years experience. Skilled in Microsoft Office, Computer Hardware and Software Installation, and C++. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Profile Photo
