Laura Baker
Details
City of Austin - Communication & Technology Management
Technical Writer for Cybersecurity Policy
• Write and edit online human and computer process articles to brand standards and usability guidelines
•Work with SMEs and content owners to refine and produce user interfaces for specific groups
•Test and confirm technical processes with SMEs
•Collaborate with team members extensively using SharePoint, Teams and Salseforce
•Create SOPs, test templates and article templates
•Use Salesforce, MS Office, JIRA, Confluence, KANA, SharePoint
2021 : 2022
AT&T
Online Editor and Digital UX
▪Interviewed end-users and documented process needs in IT, Service and Financial sectors
▪Created business development documents using Microsoft Office Tools NPW
▪Researched and created business procedures and policy documents for insurance industry leaders
▪Created marketing emails and brochures for financial and retail products per audience
▪Maintained customer databases using Adobe AEM
▪Documented and tested user interfaces
▪Created software procedural guides and digital brand articles using AEM
2018 : 2020
BakerOnline
Technical Business Writer (Insurance industry)
▪ Supported security analysts in defining scope and processes for large government
SLA contracts.
▪ Worked closely with developers to define initial cyber processes for customers
▪ Wrote functional requirements documents, SOPs, MOPs, white papers, and policy documents
▪ Maintained project schedule in SharePoint and Excel
▪ Standardized existing documents using National Institute of Standards and Technology (NIST) framework
2017 : 2018
AT&T Cybersecurity (DIR TX )
Technical Writer and Editor
▪ Researched and wrote grants for private funding for at-risk youth, including
online articles and stories
▪Worked closely with state officials to manage video publishing projects in prisons
▪Created website content
▪Researched and wrote IT policy documents for the organization
▪Worked promoting community needs as a public speaker
2014 : 2017
The Texas Messages Project
Project Manager
About
A technical writer with experience on both sides of the content page: brand marketing and software processes. I am just as comfortable working with a command-line server GPS application as I am promoting a business service with a blog.
My experience includes many user and admin guides, training materials, SOPs, MOPs and SLAs. Add to that list data model documents, marketing emails and white papers and you can see that I'm just up for the communications challenge.
Verbal and written communication are the currency of enterprise and technology. If you are seeking a confident and skilled team player, please contact me.
Skill Areas
Creating and standardizing business policy and technical documents
Working with human and IT process SMEs to research and create procedures for different audiences
Collaborating with teams to define SOPs, MOPs, and SLAs
Creating archival SharePoint systems and reference templates
Illustrating and presenting complex information to groups
Analyzing business and technical data
Tools
MS Office Suite and Tools NPW
scrum and SAFe
Adobe InDesign / AEM
Confluence / Salesforce / SharePoint / Teams/ TeamSite
JIRA, Synergy, Bugzilla
Github, MS Azure
Profile Photo
