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Lauren Lenger
Information Security Policy Analyst
Hartsburg, MO, United States
Details
Experience:
Responsible for the creation and maintenance of IT policies and guidelines
Identify gaps in policies and controls
Document and report on the state of IT risk and policy program
2020 : Present
Veterans United Home Loans
Information Security Policy Analyst
• Provide academic advising for graduate programs within the College of Business.
• Discuss career goals and alignment with education.
• Assist with resumes, cover letters, mock interviews, and career search.
• Review marketing materials for updates including websites, brochures, ads, bulletin board.
• Create communications and fliers for students, staff, and alumni regarding upcoming events.
• Maintain advising portal through Canvas.
• Assist with the assigning of graduate assistantship positions and proctoring placement.
• Coordinate and implement student events such as new student orientation, graduation banquet, Tableau Training, and homecoming.
• Conduct surveys to collect student feedback regarding various aspects of the department.
• Review reports to conduct student outreaches and identify trends.
• Serve on Admission Committee to review prospective students and applicants.
• Identify and implement initiatives to improve the quality and efficiency of advising and student services.
• Assist and oversee the implementation of new programs.
• Organize, schedule, and oversee the MBA Policy Committee.
• Assist with course management, study abroad programs, and registration process.
• Oversee student groups such as CMBAA and case competition teams.
2018 : 2020
University of Missouri-Columbia
Assistant Director of Advising and Student Services
Served on committees to implement and/or modify policies and procedures.
Identified and implemented initiatives to improve the quality and efficiency of advising.
Assisted, trained, and communicated changes in academic advising, policies, and technology.
Assisted the School of Business Administration with course management and scheduling.
Reviewed reports to conduct student outreaches and identify trends.
Contacted students regarding retention.
Advised over 150 traditional undergraduate students.
Coordinate with Student Affairs to plan and participate in registration events and new student class.
Coordinated with various departments regarding at risk students and intervention plans.
Member of the Staff Association Advisory Council.
2016 : 2018
Columbia College
Academic Advising Coordinator
Advised over 700 online undergraduate students via email and phone.
Discussed career goals as it aligns with academics and assisted with career search.
Contacted students regarding retention alerts, stop-outs, probation, graduation, etc.
Identified and implemented initiatives to improve advising.
Reviewed reports to conduct student outreaches and identify trends.
Maintained and updated student academic records.
Member of the Online Social Committee and Staff Association Advisory Council.
2013 : 2016
Columbia College
Academic Advisor II - Online Location
Supervised and assisted customer service representatives with claim and phone inquiries.
Addressed customer complaints.
Researched and corrected accounts.
Assisted in training new customer service representatives.
Provided back-up to customer service representatives with claim processing and phone inquiries.
Assisted in answering customer service phone lines as needed.
2012 : 2013
ASI Flex
Customer Service Supervisor
Identify gaps in policies and controls
Document and report on the state of IT risk and policy program
2020 : Present
Veterans United Home Loans
Information Security Policy Analyst
• Provide academic advising for graduate programs within the College of Business.
• Discuss career goals and alignment with education.
• Assist with resumes, cover letters, mock interviews, and career search.
• Review marketing materials for updates including websites, brochures, ads, bulletin board.
• Create communications and fliers for students, staff, and alumni regarding upcoming events.
• Maintain advising portal through Canvas.
• Assist with the assigning of graduate assistantship positions and proctoring placement.
• Coordinate and implement student events such as new student orientation, graduation banquet, Tableau Training, and homecoming.
• Conduct surveys to collect student feedback regarding various aspects of the department.
• Review reports to conduct student outreaches and identify trends.
• Serve on Admission Committee to review prospective students and applicants.
• Identify and implement initiatives to improve the quality and efficiency of advising and student services.
• Assist and oversee the implementation of new programs.
• Organize, schedule, and oversee the MBA Policy Committee.
• Assist with course management, study abroad programs, and registration process.
• Oversee student groups such as CMBAA and case competition teams.
2018 : 2020
University of Missouri-Columbia
Assistant Director of Advising and Student Services
Served on committees to implement and/or modify policies and procedures.
Identified and implemented initiatives to improve the quality and efficiency of advising.
Assisted, trained, and communicated changes in academic advising, policies, and technology.
Assisted the School of Business Administration with course management and scheduling.
Reviewed reports to conduct student outreaches and identify trends.
Contacted students regarding retention.
Advised over 150 traditional undergraduate students.
Coordinate with Student Affairs to plan and participate in registration events and new student class.
Coordinated with various departments regarding at risk students and intervention plans.
Member of the Staff Association Advisory Council.
2016 : 2018
Columbia College
Academic Advising Coordinator
Advised over 700 online undergraduate students via email and phone.
Discussed career goals as it aligns with academics and assisted with career search.
Contacted students regarding retention alerts, stop-outs, probation, graduation, etc.
Identified and implemented initiatives to improve advising.
Reviewed reports to conduct student outreaches and identify trends.
Maintained and updated student academic records.
Member of the Online Social Committee and Staff Association Advisory Council.
2013 : 2016
Columbia College
Academic Advisor II - Online Location
Supervised and assisted customer service representatives with claim and phone inquiries.
Addressed customer complaints.
Researched and corrected accounts.
Assisted in training new customer service representatives.
Provided back-up to customer service representatives with claim processing and phone inquiries.
Assisted in answering customer service phone lines as needed.
2012 : 2013
ASI Flex
Customer Service Supervisor
Company:
Veterans United Home Loans
About
Experienced Academic Advisor with a demonstrated history of working in the higher education industry. Skilled in Microsoft Word, Communication, Academic Advising, Public Speaking, and Teamwork. Strong education professional with a Master's Degree in Business Administration with a focus in Human Resource Management from Columbia College.
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