Leon Charles
Details
Guardian Life
Head of Agency Cybersecurity Governance
2020 : 2022
Guardian Life
Director, Technology Architecture
The Guardian Life Insurance Company of America is one of the largest mutual life insurance companies in the United States. Based in New York City, it has approximately 8,000 employees in the United States and a network of over 3,000 financial representatives in more than 70 agencies nationwide.
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Area of Focus : Android ● MDM Migration ● BOYD ● Tech-Driven Innovations ● Enterprise Architect
I was promoted to the position of a Manager heading Remote Office Technology being a divergent, strategic thinker with strong leadership skills and a propensity for detail. I excelled in my last position in the same company by utilizing end-to-end knowledge in all facets of operations and information technology (IT). As the Manager, my contributions to business success is rooted in my ability to listen carefully to my team members and (second) intuitively understand company's requirements and system needs, and (third) synthesize detailed information into technical solutions to improve business, information and data management, and security.
Key Initiatives :
● Evaluate, review, and approve requests for information systems hardware, software, or services within the team.
● Manage the development, maintenance, and documentation of operating systems, utilities, data communications programs, and other highly technical programs.
● Guide the remote team operation to resolve software related issues.
● Direct the design, testing, and integration of software, coordinate implementation of data communication equipment and applications with other departments.
If you'd like to learn more about the Guardian Life Remote Office Technology Team roles, please email me : gowireless4g@gmail.com
2016 : 2020
Guardian Life
Manager, Remote Office Technology
I worked with a holistic view of Guardian Life Insurance processes and information technology assets, ensuring that the company and IT are in alignment and link business strategy and operations.
As an Enterprise Architect, I worked with teams to translate business practices and processes into architectures to enable the delivery of appropriate solutions. I aided the development, management, and implementation of technology road maps aligned with the ICT and business strategy.
I provided high-level strategic advice for future investment in systems to support needs and developed IT architectures for the company. Also, I offered technical guidance to managers that guided decisions regarding technology initiatives and innovation.
Connect with me for more information.
2014 : 2016
Guardian Life
Enterprise Architect
To achieve the stated goals and objectives, I combined my problem-solving and innovative skills to resolve a wide variety of IT-related challenges. I led modifications to software applications and systems and identified new ways to incorporate the changes into existing processes.
I offered technical support to other teams to ensure technologies or solutions work appropriately. I mentored and trained staff, escalated issues that could affect service delivery and security.
2008 : 2014
Guardian Life Insurance
Field Technical Lead
About
I am a certified IT professional with well-grounded skills and experience in Software Deployment, Cloud Computing, Mobile Security, Process Improvement, and Tools Deployment. I am passionate about moving companies and businesses to their next level of success with technological innovations.
Either as a team lead or an active team member, I support business objectives and goals by them guiding hand-in-hand to embrace new technologies and platforms critical to their short and long-term growth. I serve as a specialist that equips and empowers teams utilizing tools and techniques that liberate the real organizational intelligence - building a more confident and productive workforce.
A highpoint in my career was the successful deployment of the Android Operating System under a new mobile management solution program that impacted employees' daily output tremendously at Guardian Life Insurance. I enjoy humanizing technologies with game-changing solutions that transform a complex process into manageable components-reducing process cycle times.
I was Instrumental in the transition of a team using the Agile Framework to guide enterprises in scaling lean and agile practices. I pitch new project ideas, cross-collaborate, and maintain alignment across multiple teams and departments.
I have built a rewarding career based on certified skills, grit, collaboration, and innovation. I am a certified SAFe 4 Practitioner, SAFe 4 Product Owner/Product Manager, and an MDM specialist.
I would describe my leadership style as a coach-style, where I push my team to develop their skills and improve on areas they need growth.
I love what I do every day as a professional that impacts solutions with expert skills. I want to take on more significant roles as a leader with startups/companies in New York or New Jersey in the future.
✉ gowireless4g@gmail.com
Technical Environment: Email Protection, BOYD, Azure, Apple iOS, Android, MDM Migration, Microsoft O365.
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