Linda Rowand

Details

Education: Business and Accounting

The Ohio State University

Experience: Administers the enterprise wide records management program to maintain, protect and dispose of records in accordance with operational needs, governmental regulations, fiscal/legal requirements, historical and reference purposes. Ensures that records are maintained in a manner that improves operating efficiencies and productivity, while controlling and managing operating costs. Provides guidance and standards for ensuring all records are properly stored and disposed of in accordance with all retention policies. Ensures compliance with legal and regulatory requirements to minimize litigation risks. Protects vital information in the event of a disaster. Provides assistance in all records management matters to all departments and divisions of the corporation. Manage contract relationship with off-site storage and shredding vendors. Provide training and technical assistance to all record owners. Works closely with Corporate Compliance to ensure Record Retention Schedule is maintained and updated. (Position as of January 1, 2013) (Corporate name change as of May 1, 2014)

1980 : Present

Navient

Sr Information Security Records Manager

Responsible for the Enterprise Wide IT Change Management process. Developed, implemented and enforced the program from inception of the process, to tool implementation, and including adoption and integration of ITIL disciplines. Understands, supports and provides compliance with all ITSM disciplines, with a specific focus on Change and Configuration Management. Provided leadership and direction for the Change Management team. Ensured complete compliance with all controls and requirements of the Change Management process.

1995 : 2012

Sallie Mae

Manager, Change Management

Previous responsibliites included support for the following technologies and disciplines :

ViewDirect (Information Distribution and Retention)

ACR (Automated Balancing and Reconciliation)

Tape/Data Exchange

Data Entry

Print Operations

Change Management

1985 : 2009

Sallie Mae

Manager, Production Control

Responsibilities included :

Mail Operations

Batching

Filing

Interest Billing

1980 : 1985

USA Funds

Asst. Mgr, Operations

Company: Navient

Years of Experience: 44

Skills

Business Analysis, Change Management, Disaster Recovery, Enterprise Software, Integration, ITIL, IT Service Management, Leadership, Management, Process Improvement, Program Management, Project Management, Records Management, SDLC, Training, Vendor Management, Visio

About

Specialties: ITIL Certified, Change Management, IDAR Compliancy.