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Lindsay Hillebrand
Sr Information Security Risk Program Manager at Guild
Sachse, TX, United States
Details
Experience:
2023 : Present
Guild
Sr Information Security Risk Program Manager
Created process for evaluating security issues to be included in the company risk register
Managed remediation security programs across business units
Drove security issues to resolution through continuous engagement with internal stakeholders, including engineering, operations, shared services, and other program managers
Created a change management plan to address upcoming vulnerabilities
Oversaw multiple priority initiatives concurrently; tracking progress and promoting accountability to deliverables and timelines
Led initiatives to streamline, automate, and scale to meet the challenges of an evolving threat landscape
Measured progress and performance to track and report relevant KPIs, KRIs, and KCIs
2022 : 2023
Citrix
Information Security Technical Program Manager
Maintained execution plan and schedule for compliance and operational risk activities for the second line of defense
Created and managed system of record for auditable activities
Reconciled end of activity lifecycle tasks to ensure compliance with Compliance, Conduct and Operational Risk standards
Managed and recorded changes to yearly book of work
Coordinated multiple checkpoints throughout each activity lifecycle
Supported and coordinated issue identification and quality assurance for discovered risks
Created senior management presentations and reports
Reconciled systems of record for Technology & Cyber Project and Program Execution team
2019 : 2022
JPMorgan Chase & Co.
Risk Program Manager
Led group of 10 IAM support analysts
Implemented successful migration program moving end users to Google Suite from Microsoft Exchange products
Orchestrated project plan for end user facing chat bot to assist with Google Suite migration support
Implemented scheduling and forecasting tool to increase agent utilization and shift schedule adherence
Executed headcount and hiring strategy for End User Support to increase overall agent productivity by 33%
Managed financial projections and models for End User Support
Created and presented business cases to senior leadership for implementation of various development projects to increase agent efficiency
Implemented monthly and quarterly associate recognition programs to increase agent engagement and retention
Created associate communications to increase engagement
Delivered ad hoc and scheduled reports utilizing data analytics to assist with analysis and improvement of business processes
Created senior management presentations
2017 : 2019
Capital One
Business Operations Lead
Deployed new PC managing software to 250,000 users in a 6 month time frame
Coordinated schedule and separation efforts to split 350,000 users into two companies
Tested and released iterations of PC images to users
Liaised with the customer care organization to ensure support readiness
Supported deployment and updates of various standard software solutions for end users
Facilitated creation of support and self-service support articles for designated services
Reviewed tickets and issues to investigate improvements for services
Managed IT feedback process to allow users to give feedback to services teams about various services
Assisted with transfer of feedback process from SharePoint to Salesforce.com
2015 : 2017
Hewlett Packard Enterprise
Release Manager
Guild
Sr Information Security Risk Program Manager
Created process for evaluating security issues to be included in the company risk register
Managed remediation security programs across business units
Drove security issues to resolution through continuous engagement with internal stakeholders, including engineering, operations, shared services, and other program managers
Created a change management plan to address upcoming vulnerabilities
Oversaw multiple priority initiatives concurrently; tracking progress and promoting accountability to deliverables and timelines
Led initiatives to streamline, automate, and scale to meet the challenges of an evolving threat landscape
Measured progress and performance to track and report relevant KPIs, KRIs, and KCIs
2022 : 2023
Citrix
Information Security Technical Program Manager
Maintained execution plan and schedule for compliance and operational risk activities for the second line of defense
Created and managed system of record for auditable activities
Reconciled end of activity lifecycle tasks to ensure compliance with Compliance, Conduct and Operational Risk standards
Managed and recorded changes to yearly book of work
Coordinated multiple checkpoints throughout each activity lifecycle
Supported and coordinated issue identification and quality assurance for discovered risks
Created senior management presentations and reports
Reconciled systems of record for Technology & Cyber Project and Program Execution team
2019 : 2022
JPMorgan Chase & Co.
Risk Program Manager
Led group of 10 IAM support analysts
Implemented successful migration program moving end users to Google Suite from Microsoft Exchange products
Orchestrated project plan for end user facing chat bot to assist with Google Suite migration support
Implemented scheduling and forecasting tool to increase agent utilization and shift schedule adherence
Executed headcount and hiring strategy for End User Support to increase overall agent productivity by 33%
Managed financial projections and models for End User Support
Created and presented business cases to senior leadership for implementation of various development projects to increase agent efficiency
Implemented monthly and quarterly associate recognition programs to increase agent engagement and retention
Created associate communications to increase engagement
Delivered ad hoc and scheduled reports utilizing data analytics to assist with analysis and improvement of business processes
Created senior management presentations
2017 : 2019
Capital One
Business Operations Lead
Deployed new PC managing software to 250,000 users in a 6 month time frame
Coordinated schedule and separation efforts to split 350,000 users into two companies
Tested and released iterations of PC images to users
Liaised with the customer care organization to ensure support readiness
Supported deployment and updates of various standard software solutions for end users
Facilitated creation of support and self-service support articles for designated services
Reviewed tickets and issues to investigate improvements for services
Managed IT feedback process to allow users to give feedback to services teams about various services
Assisted with transfer of feedback process from SharePoint to Salesforce.com
2015 : 2017
Hewlett Packard Enterprise
Release Manager
Company:
Guild
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