Profiles search
Lisa Porter
Technical writer
Chesterfield Court House, VA, United States
Details
Education:
B.A.
English Composition, minor in Foreign Languages
University of South Carolina-Columbia
1983 : 1988
Wall High School
1979 : 1983
English Composition, minor in Foreign Languages
University of South Carolina-Columbia
1983 : 1988
Wall High School
1979 : 1983
Experience:
Feb. 2010 to present : • Serve as technical writing SME to workgroups and peers, provide thought leadership in the development, integration, improvement, and establishment of artifacts, processes, and procedures in support of IS activities. • Perform reviews for accuracy and quality on all department materials prior to review by senior management and in preparation of publication. • Support commitments defined in the IS policy and GRC roadmaps for guidance, consulting, monitoring, coordination, facilitation, research, analysis, and reviews of IS activities, business and IS requirements, and enterprise-level initiatives.
Oct. 2007 to Feb. 2010 : Research, capture, compose and/or edit documentation for numerous information security projects through the phases of planning, architecture, and design.
March to Sept 2007 : Performance under Akibia Networks, Boston, Mass. Supported one consulting senior network engineer in the development, writing, and validation of a new suite of high-level architecture documents, meeting a regular sequence of deadlines on a weekly or even daily basis.
2007 : Present
Federal Reserve Bank
Technical Writer and Project Analyst, Information Security/Information Technology
Created and maintained deliverable and internal technical documentation supporting the BSM-E production and CoOP computer systems. Team of nine system admins and eight database admins.
• Kept technical/tracking documentation for network configurations, technical administration procedures, issue identification and resolution, and working lists of required system updates driven by tickets, vendors, and the U.S. CERT. Calculate monthly team metrics on CERT completion.
• Part of the team assigned to plan (one year+) and conduct major cutover to new production and CoOP locations (50 + 35 systems, two sites) in May and October, 2006, respectively.
• Composed the step-action plans for the monthly maintenance window, and additional items such as Continuity of Operations (CoOP), Communication, and Disaster plans.
• Assisted team members with documenting technical discussions, outcomes, and recommendations/ responses to our technical Government customers. Supported team in planning, stand-up, and operation of two storage area networks (SANs) for system.
• June 2002 to May 2006, performed weekly and emergency floor support for the production data center, and supported system administration of 50+ production machines. Maintained all data for site, including network, firewall, and SAN connections as well as hardware inventory. Physical weekly support of off-site backups (accounting system with seven-year auditing requirements). Performed this duty and all of the above remotely for 4.5 of the total years.
2001 : 2007
Intelligent Decisions
Technical Writer and Project Analyst, BSM-Energy (Business System Modernization-Energy) Project
Produced component-level and system-level design documentation and software user manuals/online help for the System Services application of this five-application proprietary software system, under the mega-contract D-SIDDOMS. Trained and directed a documentation team of five. Wrote and maintained two context- and browse-based online help volumes. Participated in a wide variety of group and independent projects, consistently met with the other technical teams to direct my work and that of the doco team. Served 1.5 years as a coordinating member of the company-wide Writers Roundtable. Supported SEI/CMM Level 2 and 3 certification efforts.
Special rewrite and reformat services while DMLSS and other projects exited the development phase, for technical operations manuals, and HTML conversion of online help using RoboHelp. Maintained operations guides for two data transformation systems, and assisted with maintaining the design/requirements documentation. Played role in developer, configuration management, and customer meetings. Redesigned the process plan for Documentation & Training team, created a library numbering system for deliverables, and coordinated SEI/CMM Level 2 efforts with other teams.
1996 : 2000
EDS
Technical Writer & Team Lead, Defense Medical Logistics Standard Support (DMLSS) Software Dev Projec
Director, Translation Department.
Earned promotion by demonstrating effective management, commitment to quality, efficient production, and client satisfaction. Received letters and other forms of recognition from clients and the corporation.
• Supervised two full-time project managers. Edited and proofread most outgoing materials for quality
• Bid work for existing clients, incoming yellow-page or referral calls, both written and in-person
• Initiated processes to improve quality and workflow, and to clarify billing and other policies for clients
• Produced monthly financial and business reports for manager and two corporate vice-presidents
• Coordinated multiple complex projects (15-20 per month) and managed professional freelance resources
Project Manager, Translation Department.
Managed multiple short-and long-term projects (25-30 per month), most highly technical. Met high standards for identifying project requirements, planning courses of action, and successfully meeting deadlines, budgets, and client expectations. Gained repeat business from clients such as AT&T, COMSAT, Fannie Mae, Smithsonian Institution, and USA Today.
Administrator/Receptionist, Training Department.
Assisted in the supervision of 35+ training staff and provided support services to 50+ Military students on-site via contracts with the Agency for International Development and the Defense Language Institute. Created databases and report forms for client billing. Procured all supplies. Generated client invoices and staff payroll for the Training and Translation departments.
1987 : 1994
CACI
Translation project manager
Oct. 2007 to Feb. 2010 : Research, capture, compose and/or edit documentation for numerous information security projects through the phases of planning, architecture, and design.
March to Sept 2007 : Performance under Akibia Networks, Boston, Mass. Supported one consulting senior network engineer in the development, writing, and validation of a new suite of high-level architecture documents, meeting a regular sequence of deadlines on a weekly or even daily basis.
2007 : Present
Federal Reserve Bank
Technical Writer and Project Analyst, Information Security/Information Technology
Created and maintained deliverable and internal technical documentation supporting the BSM-E production and CoOP computer systems. Team of nine system admins and eight database admins.
• Kept technical/tracking documentation for network configurations, technical administration procedures, issue identification and resolution, and working lists of required system updates driven by tickets, vendors, and the U.S. CERT. Calculate monthly team metrics on CERT completion.
• Part of the team assigned to plan (one year+) and conduct major cutover to new production and CoOP locations (50 + 35 systems, two sites) in May and October, 2006, respectively.
• Composed the step-action plans for the monthly maintenance window, and additional items such as Continuity of Operations (CoOP), Communication, and Disaster plans.
• Assisted team members with documenting technical discussions, outcomes, and recommendations/ responses to our technical Government customers. Supported team in planning, stand-up, and operation of two storage area networks (SANs) for system.
• June 2002 to May 2006, performed weekly and emergency floor support for the production data center, and supported system administration of 50+ production machines. Maintained all data for site, including network, firewall, and SAN connections as well as hardware inventory. Physical weekly support of off-site backups (accounting system with seven-year auditing requirements). Performed this duty and all of the above remotely for 4.5 of the total years.
2001 : 2007
Intelligent Decisions
Technical Writer and Project Analyst, BSM-Energy (Business System Modernization-Energy) Project
Produced component-level and system-level design documentation and software user manuals/online help for the System Services application of this five-application proprietary software system, under the mega-contract D-SIDDOMS. Trained and directed a documentation team of five. Wrote and maintained two context- and browse-based online help volumes. Participated in a wide variety of group and independent projects, consistently met with the other technical teams to direct my work and that of the doco team. Served 1.5 years as a coordinating member of the company-wide Writers Roundtable. Supported SEI/CMM Level 2 and 3 certification efforts.
Special rewrite and reformat services while DMLSS and other projects exited the development phase, for technical operations manuals, and HTML conversion of online help using RoboHelp. Maintained operations guides for two data transformation systems, and assisted with maintaining the design/requirements documentation. Played role in developer, configuration management, and customer meetings. Redesigned the process plan for Documentation & Training team, created a library numbering system for deliverables, and coordinated SEI/CMM Level 2 efforts with other teams.
1996 : 2000
EDS
Technical Writer & Team Lead, Defense Medical Logistics Standard Support (DMLSS) Software Dev Projec
Director, Translation Department.
Earned promotion by demonstrating effective management, commitment to quality, efficient production, and client satisfaction. Received letters and other forms of recognition from clients and the corporation.
• Supervised two full-time project managers. Edited and proofread most outgoing materials for quality
• Bid work for existing clients, incoming yellow-page or referral calls, both written and in-person
• Initiated processes to improve quality and workflow, and to clarify billing and other policies for clients
• Produced monthly financial and business reports for manager and two corporate vice-presidents
• Coordinated multiple complex projects (15-20 per month) and managed professional freelance resources
Project Manager, Translation Department.
Managed multiple short-and long-term projects (25-30 per month), most highly technical. Met high standards for identifying project requirements, planning courses of action, and successfully meeting deadlines, budgets, and client expectations. Gained repeat business from clients such as AT&T, COMSAT, Fannie Mae, Smithsonian Institution, and USA Today.
Administrator/Receptionist, Training Department.
Assisted in the supervision of 35+ training staff and provided support services to 50+ Military students on-site via contracts with the Agency for International Development and the Defense Language Institute. Created databases and report forms for client billing. Procured all supplies. Generated client invoices and staff payroll for the Training and Translation departments.
1987 : 1994
CACI
Translation project manager
Company:
Federal Reserve Bank
Years of Experience:
34
Skills
Analysis, Business Analysis, Business Process Improvement, Communication, Computer Security, Customer Service, Editing, Enterprise Architecture, Integration, IT Management, IT Strategy, Lyricist, Management, Microsoft Word, Process Improvement, Project Management, Requirements Analysis, SDLC, Security, SharePoint, Software Documentation, Storyboarding, System Administration, Technical Documentation, Technical Writing
Profile Photo
