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Logan Belcher
Information Security Analyst
Charleston, IL, United States
Details
Experience:
2023 : Present
Sarah Bush Lincoln
Information Security Analyst
• Correlates network, cloud and endpoint activity across environments to identify attacks and unauthorized use.
• Research emerging threats and vulnerabilities to aid in the identification of incidents.
• Provides users with incident response support, including mitigating actions to contain activity and facilitating forensics analysis when necessary.
• Perform security standards testing against computers before implementation to ensure security.
• Works with threat intelligence and/or threat-hunting teams.
• Correlates activity across assets (endpoint, network, apps) and environments (on-premises, cloud) to identify patterns of anomalous activity.
• Point of escalation for reported phishing attempts and antivirus alerts captured in the Service Desk.
• Provide training to repeat phishing campaign offenders.
• Involved in routine endpoint patching (approvals, scheduling, remediation) to ensure enterprise security posture is being followed. Responsible for patch report comparison to actuals and creating standard work for any changes in the process.
• Research post OS patching known issues to prevent business impacting challenges to environment applications or processes. Proactively monitor to see if patching has affected other companies.
• Status reports submitted to IT leadership on health of endpoints, patching, and remediation efforts monthly.
• Works closely with Director of IT Operational Excellence and Head of IT Security for any needed budgeting/consulting needed for remediation projects.
• Work with vendors such as Sophos, Mimecast, O365, KnowBe4 to troubleshoot issues, take trainings, and be apprised with any upcoming enhancements/changes/upgrades/outages, etc. to the application. Keep IT team updated of all changes.
• Created Knowledge Base articles for any security-related standard work procedures to share with the team.
2022 : 2023
Justrite Manufacturing Company L.L.C.
Security Ops Analyst
Experience supporting on-site and remote users in a Windows based environment for over 1,000 users
Great troubleshooting skills for : Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange
Competent in handling software licensing process
Demonstrated experience in the following networking concepts :
Directory Services (e.g. Windows 2016+ AD, LDAP, O365), Systems (e.g.AS/400, Windows, MS Exchange, VMware, VDI, RDS), Internet Protocols (e.g. DNS, HTTP, SMTP, SSL)
Experience with different network types (i.e. LAN, WAN, VPN) and Cisco switch configuration
Working knowledge using remote tools to support users on Remote Desktop Services or VMWare
Ability to image computers on site as well as keep all on-site hardware inventory
Ability to work efficiently under a fast-paced work environment while managing multiple priorities
Ability to provide excellent customer service in a professional manner and explain technical jargon in non-technical terms to our users
Strong logical & analytical skills
Able to find root causes of problems & quickly implement solutions (good knack of troubleshooting hardware and software)
Able to properly prioritize user requests according to urgency (Understand an Incident vs a Request)
Excellent verbal and written communication skills. Ability to create Knowledge Base articles on IT procedures.
Ability to learn new technical and business concepts very quickly
Ability to update a ticket with notes of a good problem statement/troubleshooting before escalation (detail oriented)
2021 : 2022
Justrite Manufacturing Company L.L.C.
Information Technology Support Analyst
• Provide computer hardware and software maintenance and troubleshooting.
• Manage all Campus Center parking deck operations and navigate all customer service calls
regarding the parking deck.
• Provide wired and wireless network maintenance, assistance, and troubleshooting
• User support and troubleshooting to all JSM related parties. Includes resident user support and
troubleshooting
• Complete User Set-Up processes for all new hires, employee changes and terminations on servers.
• Provide wired and wireless network maintenance, assistance, and troubleshooting
• Oversee the surveillance of security camera system
• Coordination, communication, integration, and troubleshooting with all outside technical support (includes Pavlov, FE Moran, Simplified Computers, ATPS Chicago, etc.)
• Provide support with the implementation of IT related equipment
• Manage offsite backup system and remediate issues
• Assist with server updates and the resolution of all IT related issues in the absence of the IT
Manager
• Manage and troubleshoot Luxer package delivery system and software.
2021 : 2021
JSM Living
Information Technology Administrator
Sarah Bush Lincoln
Information Security Analyst
• Correlates network, cloud and endpoint activity across environments to identify attacks and unauthorized use.
• Research emerging threats and vulnerabilities to aid in the identification of incidents.
• Provides users with incident response support, including mitigating actions to contain activity and facilitating forensics analysis when necessary.
• Perform security standards testing against computers before implementation to ensure security.
• Works with threat intelligence and/or threat-hunting teams.
• Correlates activity across assets (endpoint, network, apps) and environments (on-premises, cloud) to identify patterns of anomalous activity.
• Point of escalation for reported phishing attempts and antivirus alerts captured in the Service Desk.
• Provide training to repeat phishing campaign offenders.
• Involved in routine endpoint patching (approvals, scheduling, remediation) to ensure enterprise security posture is being followed. Responsible for patch report comparison to actuals and creating standard work for any changes in the process.
• Research post OS patching known issues to prevent business impacting challenges to environment applications or processes. Proactively monitor to see if patching has affected other companies.
• Status reports submitted to IT leadership on health of endpoints, patching, and remediation efforts monthly.
• Works closely with Director of IT Operational Excellence and Head of IT Security for any needed budgeting/consulting needed for remediation projects.
• Work with vendors such as Sophos, Mimecast, O365, KnowBe4 to troubleshoot issues, take trainings, and be apprised with any upcoming enhancements/changes/upgrades/outages, etc. to the application. Keep IT team updated of all changes.
• Created Knowledge Base articles for any security-related standard work procedures to share with the team.
2022 : 2023
Justrite Manufacturing Company L.L.C.
Security Ops Analyst
Experience supporting on-site and remote users in a Windows based environment for over 1,000 users
Great troubleshooting skills for : Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange
Competent in handling software licensing process
Demonstrated experience in the following networking concepts :
Directory Services (e.g. Windows 2016+ AD, LDAP, O365), Systems (e.g.AS/400, Windows, MS Exchange, VMware, VDI, RDS), Internet Protocols (e.g. DNS, HTTP, SMTP, SSL)
Experience with different network types (i.e. LAN, WAN, VPN) and Cisco switch configuration
Working knowledge using remote tools to support users on Remote Desktop Services or VMWare
Ability to image computers on site as well as keep all on-site hardware inventory
Ability to work efficiently under a fast-paced work environment while managing multiple priorities
Ability to provide excellent customer service in a professional manner and explain technical jargon in non-technical terms to our users
Strong logical & analytical skills
Able to find root causes of problems & quickly implement solutions (good knack of troubleshooting hardware and software)
Able to properly prioritize user requests according to urgency (Understand an Incident vs a Request)
Excellent verbal and written communication skills. Ability to create Knowledge Base articles on IT procedures.
Ability to learn new technical and business concepts very quickly
Ability to update a ticket with notes of a good problem statement/troubleshooting before escalation (detail oriented)
2021 : 2022
Justrite Manufacturing Company L.L.C.
Information Technology Support Analyst
• Provide computer hardware and software maintenance and troubleshooting.
• Manage all Campus Center parking deck operations and navigate all customer service calls
regarding the parking deck.
• Provide wired and wireless network maintenance, assistance, and troubleshooting
• User support and troubleshooting to all JSM related parties. Includes resident user support and
troubleshooting
• Complete User Set-Up processes for all new hires, employee changes and terminations on servers.
• Provide wired and wireless network maintenance, assistance, and troubleshooting
• Oversee the surveillance of security camera system
• Coordination, communication, integration, and troubleshooting with all outside technical support (includes Pavlov, FE Moran, Simplified Computers, ATPS Chicago, etc.)
• Provide support with the implementation of IT related equipment
• Manage offsite backup system and remediate issues
• Assist with server updates and the resolution of all IT related issues in the absence of the IT
Manager
• Manage and troubleshoot Luxer package delivery system and software.
2021 : 2021
JSM Living
Information Technology Administrator
Company:
Sarah Bush Lincoln
About
I studied at Richland community college for two years. In this time I have learned about servers, networking, basic troubleshooting. I love a challenge, that is why I spent first couple years out of high school in the United States Army. I am very passionate about IT and carry a 4.0 in school. I carried a secret security clearance, also helped leadership plan, maintain and execute different trainings for our team.
Profile Photo
