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Mantra N.
Information Security Officer at School District of Manatee County
United States
Details
Experience:
Interim lead Information Security Officer for the entire Manatee County School system.
Responsible for determining enterprise information security policy and strategy. Oversees the development, implementation, and enforcement of information security standards and procedures. Ensures that all information systems are functioning correctly regarding security policy. In charge of IT risk evaluations, audits, and security incident investigation.
2018 : Present
School District of Manatee County
Information Security Officer
Perform implementation, configuration, and support of all district level servers (virtual and physical), data storage, and data backup systems, active directory administration, and enterprise email system for the Manatee County school system.
2018 :
School District of Manatee County
Datacenter Operations Engineer
• Acted as the first point of contact for escalation for all things server related.
• Provided direct support to TSC related to server issues, provided direction and supervision of TSC in the early AM when supervisors were not available or onsite.
• Traveled as needed for business continuity (disaster support)
• Provided project management for Command Center projects as needed
• Nagios application owner and application administrator
• Provided level one support for our Cyber Threat Center including analysis and blocking
• Processed firewall updates, inquiries and fallbacks as scheduled or as needed for PaloAlto
• Kofax 9 and 10 Administrator, monitored BMC jobs and resolved abending issues
• Provided support as an incident manager on an as needed basis
• Created technical Wiki and Service Now Knowledgebase documents
• Facilitated weekly meeting with all application admin team to share knowledge
• Ensured adherence to Service Level Agreements regarding application availability
• Utilized tools such as Dynatrace, Blue Stripe, Prognosis, Nagios, Datazen, Alertsite / Smartbear, Infoblox, SolarWinds and to monitor and locate source of server related issues.
• Evaluated and identified ways to automate, streamline, and improve day to day maintenance & administrative practices
• Managed, monitored and maintained all critical complex systems with defined SLA.
• Monitored both Redhat, Windows Server 2003, 2010 and 2016 across four data centers including setting alerts to maintain the stability of the environment and monitoring error logs.
• Performed daily level one Cyber threat analysis, research, block and network testing for CTC.
• Performed implementations and upgrades in compliance with security guidelines.
• Provided daily, weekly and quarterly report updates on assigned projects.
• Provided technical documentation as part a product or a general knowledge of support teams.
• Trained new staff as needed to the System Administrator level.
2017 : 2018
Raymond James
System Administrator
• System setup & support for multiple applications, utilizing both Microsoft and Linux OS on various hardware devices and applications as such as Windows Server 2008/2012, Red-hat, Active Directory & Microsoft Exchange Server.
• Daily preventative maintenance checks and services such as Moves, Adds, Changes, Deletes on systems, applications, and infrastructure services.
• Patch management, application monitoring, Mobile application S.M.E (Connected Customer)
• Monitor and report on all BBI websites using a varity of tools such as Azure, Solarwinds, etc.
• Provide Tier levels 1,2 & 3 support and emergency on call.
• Create, update and retire SOP documentation as needed in knowledge base.
• Generate plans for maintenance activities and general business support needs outside of core business hours, including emergency brake fix issues.
• Organization and execution of routine procedures to ensure system maintenance, reliability and redundancy.
• Monitoring & reporting on various Systems performance and network utilization.
• Primary escalation support resource for all mobile production related issues.
• Currently assigned to support BBi's Connected customer Carrabba's application for IOS and Droid.
• Analyze priority escalations, evaluate alternatives solutions, & implement solutions within SOP.
• Provide assistance with production and disaster recovery plans as needed.
• Support new technologies and/or methodologies to support the goal of reducing time to market.
• Document trending problems, root cause, and summary reports for CAP Meetings.
• Prioritize and resolve problems as defined within the ITIL methodology. Escalate and oversee resolution of problems to the appropriately experienced technician or Support group.
• Utilities tools such as Bomgar, PowerShell, Telnet, SSH to remote into systems and perform maintenance.
• Regularly insure data flows, jobs, scheduled, failure through Informatica and troubleshoot as needed.
2016 : 2016
Bloomin' Brands, Inc.
IT Network Operations Analyst
Primary responsibilities include but are not limited to Daily, Weekly Backups, Mid-Month & Monthly physical data backups. Direct support for network-facility engineers, project managers and customer service advocates and other analysts to complete projects and tickets for the Dever data center. Installation and removal of data center infrastructure components i.e. cabinets/racks, ladder racks, fiber ducts, cages, cables – non-electrical as requested by staff.
Responsible for bringing down any critical / non-critical software systems as well as recovery for all hospital subsystems as needed for updates, backups, maintenance, hardware, failovers. Perform scheduled weekly tape backups for the entire AS/400 including, Test IPL, SMS / RDAR Reports. Responsible for backing up all test servers associated with the AS/400 and Generation of hospital reports for all departments based on date.
Responsible for performing all internal, external and vendor payroll processing for the entire Catholic Health system. Processed millions worth of payroll per week with HSBC Bank in addition to all internal, external and vendor payroll checks and direct deposit’s.
My job duties also require physically printing, sealing checks and deposits for the entire Catholic Health system while utilizing the AS/400 to perform process payroll for individual sites and generate files to HSBC. Responsible for backup up payroll data on a daily basis through AS/400 and physical media.
2015 : 2016
Catholic Health System
IT Operations (Datacenter) Analyst
Responsible for determining enterprise information security policy and strategy. Oversees the development, implementation, and enforcement of information security standards and procedures. Ensures that all information systems are functioning correctly regarding security policy. In charge of IT risk evaluations, audits, and security incident investigation.
2018 : Present
School District of Manatee County
Information Security Officer
Perform implementation, configuration, and support of all district level servers (virtual and physical), data storage, and data backup systems, active directory administration, and enterprise email system for the Manatee County school system.
2018 :
School District of Manatee County
Datacenter Operations Engineer
• Acted as the first point of contact for escalation for all things server related.
• Provided direct support to TSC related to server issues, provided direction and supervision of TSC in the early AM when supervisors were not available or onsite.
• Traveled as needed for business continuity (disaster support)
• Provided project management for Command Center projects as needed
• Nagios application owner and application administrator
• Provided level one support for our Cyber Threat Center including analysis and blocking
• Processed firewall updates, inquiries and fallbacks as scheduled or as needed for PaloAlto
• Kofax 9 and 10 Administrator, monitored BMC jobs and resolved abending issues
• Provided support as an incident manager on an as needed basis
• Created technical Wiki and Service Now Knowledgebase documents
• Facilitated weekly meeting with all application admin team to share knowledge
• Ensured adherence to Service Level Agreements regarding application availability
• Utilized tools such as Dynatrace, Blue Stripe, Prognosis, Nagios, Datazen, Alertsite / Smartbear, Infoblox, SolarWinds and to monitor and locate source of server related issues.
• Evaluated and identified ways to automate, streamline, and improve day to day maintenance & administrative practices
• Managed, monitored and maintained all critical complex systems with defined SLA.
• Monitored both Redhat, Windows Server 2003, 2010 and 2016 across four data centers including setting alerts to maintain the stability of the environment and monitoring error logs.
• Performed daily level one Cyber threat analysis, research, block and network testing for CTC.
• Performed implementations and upgrades in compliance with security guidelines.
• Provided daily, weekly and quarterly report updates on assigned projects.
• Provided technical documentation as part a product or a general knowledge of support teams.
• Trained new staff as needed to the System Administrator level.
2017 : 2018
Raymond James
System Administrator
• System setup & support for multiple applications, utilizing both Microsoft and Linux OS on various hardware devices and applications as such as Windows Server 2008/2012, Red-hat, Active Directory & Microsoft Exchange Server.
• Daily preventative maintenance checks and services such as Moves, Adds, Changes, Deletes on systems, applications, and infrastructure services.
• Patch management, application monitoring, Mobile application S.M.E (Connected Customer)
• Monitor and report on all BBI websites using a varity of tools such as Azure, Solarwinds, etc.
• Provide Tier levels 1,2 & 3 support and emergency on call.
• Create, update and retire SOP documentation as needed in knowledge base.
• Generate plans for maintenance activities and general business support needs outside of core business hours, including emergency brake fix issues.
• Organization and execution of routine procedures to ensure system maintenance, reliability and redundancy.
• Monitoring & reporting on various Systems performance and network utilization.
• Primary escalation support resource for all mobile production related issues.
• Currently assigned to support BBi's Connected customer Carrabba's application for IOS and Droid.
• Analyze priority escalations, evaluate alternatives solutions, & implement solutions within SOP.
• Provide assistance with production and disaster recovery plans as needed.
• Support new technologies and/or methodologies to support the goal of reducing time to market.
• Document trending problems, root cause, and summary reports for CAP Meetings.
• Prioritize and resolve problems as defined within the ITIL methodology. Escalate and oversee resolution of problems to the appropriately experienced technician or Support group.
• Utilities tools such as Bomgar, PowerShell, Telnet, SSH to remote into systems and perform maintenance.
• Regularly insure data flows, jobs, scheduled, failure through Informatica and troubleshoot as needed.
2016 : 2016
Bloomin' Brands, Inc.
IT Network Operations Analyst
Primary responsibilities include but are not limited to Daily, Weekly Backups, Mid-Month & Monthly physical data backups. Direct support for network-facility engineers, project managers and customer service advocates and other analysts to complete projects and tickets for the Dever data center. Installation and removal of data center infrastructure components i.e. cabinets/racks, ladder racks, fiber ducts, cages, cables – non-electrical as requested by staff.
Responsible for bringing down any critical / non-critical software systems as well as recovery for all hospital subsystems as needed for updates, backups, maintenance, hardware, failovers. Perform scheduled weekly tape backups for the entire AS/400 including, Test IPL, SMS / RDAR Reports. Responsible for backing up all test servers associated with the AS/400 and Generation of hospital reports for all departments based on date.
Responsible for performing all internal, external and vendor payroll processing for the entire Catholic Health system. Processed millions worth of payroll per week with HSBC Bank in addition to all internal, external and vendor payroll checks and direct deposit’s.
My job duties also require physically printing, sealing checks and deposits for the entire Catholic Health system while utilizing the AS/400 to perform process payroll for individual sites and generate files to HSBC. Responsible for backup up payroll data on a daily basis through AS/400 and physical media.
2015 : 2016
Catholic Health System
IT Operations (Datacenter) Analyst
Company:
School District of Manatee County
About
Professional individual offering a comprehensive IT background in Customer Service, Call Center, Marketing, Management, Project Management, IT Support, Business Development, Technical Support, Networking, Data Entry, Auditing, Training, and Accounting.
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