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Mark Hughes
Director, Cybersecurity, Fraud Prevention, Technical Compliance, CX3 (TurboTax, Mint, TurboTax Live) at Intuit
Poway, CA, United States
Details
Experience:
Lead Cybersecurity, Fraud Prevention, Technical Compliance (NIST 800-53, ISO27001, CCPA, and more) for Intuit's CX3 organization covering DIY Tax (TurboTax US, TurboTax CA), Assisted Tax (TurboTax Live US & CA, TurboTax FullService), Marketing Tech & Sites, Sales Tech, and Cust Success tooling organizations.
2021 : Present
Intuit
Director, CX3 Cybersecurity, Fraud Prevention, Compliance Leader (TurboTax, Mint, TurboTax Live)
Lead Cybersecurity, Fraud Prevention, Technical Compliance (NIST 800-53, ISO27001, CCPA, and more) for Intuit's CX3 organization covering DIY Tax (TurboTax US, TurboTax CA), Assisted Tax (TurboTax Live US & CA, TurboTax FullService), Marketing Tech & Sites, Sales Tech, and Cust Success tooling organizations.
2019 : 2021
Intuit
Mgr, Cybersecurity, Fraud Prevention, Technical Compliance, CX3 (TurboTax, Mint, TurboTax Live)
2018 : 2019
Intuit
Principal Engineer, Tech Lead - TurboTax, Mint, Turbo Security, Compliance, and Anti-Fraud Team
* Drive multiple cross-functional programs and initiatives across engineering, compliance (NIST 800-53, PCI, CIS Top 20), forensics, and security to reduce risk, improve security/compliance awareness, drive effective encryption/data-protection implementations, and drive technical/architectural alignment across Intuit.
* Drove engagement model between central security team and the Intuit Tax Ecosystem (TurboTax, ProSeries, Lacerte) to extend and enhance the relationship between the groups for a win-win relationship. Resulted in improved engagement with senior BU leadership and PD teams, as well as high results on alignment to outcome definitions and recommendations, reduction in risk.
* Primary or co-contributor on numerous Intuit enterprise-wide engagements, including security-related topics (unified DDoS and Web Application Firewall (WAF) strategies), unified logging and identity systems, policy/standard implementation process, and analyses of technology platforms such as Docker
2016 : 2018
Intuit
Sr Manager, Product Security
* Led and contributed to world-class TurboTax Ops and season readiness processes, focusing on operational rigor, FMEA, target architecture, and performance architecture - leading to operational improvements, enhanced technical architectures, and lowered hosting costs. During this time, there were no customer-impacting outages during peak periods of revenue recognition, with increased durability of systems, improved monitoring, and improved macro and inter-system diagrams.
* Created and drove an AWS program inside of CTG to align architectural decisions, security analysis and hygiene, cost management, and shared learnings. Multiple initiatives from this program included reduction in financial run rates, improved leadership visibility into process and cost, up-leveling of teams’ operational model in AWS, and architectural efficiencies. Increased security visibility and internal Intuit success metric scores.
* Championed and delivered numerous impactful initiatives, including AWS service migrations, AWS Migration Cost Planning (leading to multiple tools now deployed throughout Intuit), central Configuration Management service, monitoring/logging alignment, and embedding security into operational and architectural considerations.
* Co-drove cross-functional budget efforts across CTG hosting, leading to increased visibility into cost areas, cost-optimization for multiple applications, alignment of data-center and cloud-based workload budgets, and sensitivity and what-if analyses to provide senior leadership with frames for understanding cost implications of architecture or demand-related changes.
2014 : 2016
Intuit
Cloud Architect, Ops Architect • CTG / TurboTax
2021 : Present
Intuit
Director, CX3 Cybersecurity, Fraud Prevention, Compliance Leader (TurboTax, Mint, TurboTax Live)
Lead Cybersecurity, Fraud Prevention, Technical Compliance (NIST 800-53, ISO27001, CCPA, and more) for Intuit's CX3 organization covering DIY Tax (TurboTax US, TurboTax CA), Assisted Tax (TurboTax Live US & CA, TurboTax FullService), Marketing Tech & Sites, Sales Tech, and Cust Success tooling organizations.
2019 : 2021
Intuit
Mgr, Cybersecurity, Fraud Prevention, Technical Compliance, CX3 (TurboTax, Mint, TurboTax Live)
2018 : 2019
Intuit
Principal Engineer, Tech Lead - TurboTax, Mint, Turbo Security, Compliance, and Anti-Fraud Team
* Drive multiple cross-functional programs and initiatives across engineering, compliance (NIST 800-53, PCI, CIS Top 20), forensics, and security to reduce risk, improve security/compliance awareness, drive effective encryption/data-protection implementations, and drive technical/architectural alignment across Intuit.
* Drove engagement model between central security team and the Intuit Tax Ecosystem (TurboTax, ProSeries, Lacerte) to extend and enhance the relationship between the groups for a win-win relationship. Resulted in improved engagement with senior BU leadership and PD teams, as well as high results on alignment to outcome definitions and recommendations, reduction in risk.
* Primary or co-contributor on numerous Intuit enterprise-wide engagements, including security-related topics (unified DDoS and Web Application Firewall (WAF) strategies), unified logging and identity systems, policy/standard implementation process, and analyses of technology platforms such as Docker
2016 : 2018
Intuit
Sr Manager, Product Security
* Led and contributed to world-class TurboTax Ops and season readiness processes, focusing on operational rigor, FMEA, target architecture, and performance architecture - leading to operational improvements, enhanced technical architectures, and lowered hosting costs. During this time, there were no customer-impacting outages during peak periods of revenue recognition, with increased durability of systems, improved monitoring, and improved macro and inter-system diagrams.
* Created and drove an AWS program inside of CTG to align architectural decisions, security analysis and hygiene, cost management, and shared learnings. Multiple initiatives from this program included reduction in financial run rates, improved leadership visibility into process and cost, up-leveling of teams’ operational model in AWS, and architectural efficiencies. Increased security visibility and internal Intuit success metric scores.
* Championed and delivered numerous impactful initiatives, including AWS service migrations, AWS Migration Cost Planning (leading to multiple tools now deployed throughout Intuit), central Configuration Management service, monitoring/logging alignment, and embedding security into operational and architectural considerations.
* Co-drove cross-functional budget efforts across CTG hosting, leading to increased visibility into cost areas, cost-optimization for multiple applications, alignment of data-center and cloud-based workload budgets, and sensitivity and what-if analyses to provide senior leadership with frames for understanding cost implications of architecture or demand-related changes.
2014 : 2016
Intuit
Cloud Architect, Ops Architect • CTG / TurboTax
Company:
Intuit
About
A driven, accomplished, solution-oriented systems architect and technical leader with 15+ years of online e-commerce experience, who serves as a fountain of information and advice for his teams and peers. Highly regarded by technical and nontechnical executives. Assists in the establishment, analysis, and optimization of company operations and financial workflows. Adroit planner and engineer specializing in secure computing, n-tier architectures, high scalability, high availability, and distributed computing.
Specialties: Systems administration, n-tier server architecture, application security, database modeling and administration, application programming, s/w toolkit forging, project management, quality assurance
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