Mark Oliver Andales
Details
Cyber Security
Capitol Technology University
2019 : 2022
Associate's degree
Information Technology
Delaware Technical Community College
2016 : 2019
Mariner Finance
Information Security Engineer
Managed a process that handles access requests from other employees, through a system called SmartIT
Responsible for granting, modifying, and maintaining access to IT-supported systems, applications, and network resources, and updating accounts accordingly
Maintains applicable documentation including within the IT incident management systems
Monitored the use of data files and regulated access to protect secure information.
Recommend improvements in security systems and procedures.
Carried out day-to-day duties accurately and efficiently.
2021 : 2022
Bayhealth
Information Security Technician
Supervised a ticketing system called Manage Engine, to provide support to IT systems
Repairs basic end users' issues : issues such as replacing malfunctioning computer parts and fixing any IT related issues
Provided support for other IT members, teams such as the networking team, Lan administrators, and Lan support
Patched software and installed new versions to eliminate security problems and protect data. Responded to telephone, email, and in-person inquiries regarding the various operations, use, and repair.
Trained users on how to operate components and systems.
2018 : 2019
Dover Downs Hotel & Casino
IT Support Specialist
Skills
Active Directory, Application Security, C (Programming Language), C++, CCDC, Computer Forensics, Computer Hardware, Computer Hardware Troubleshooting, Computer Repair, Critical Thinking, CTF, Customer Service, Cyber Defense, Cybersecurity, Cyber Threat Hunting (CTH), Desktop Computers, Easily Adaptable, Fast learner, Hardware, Hashcat, Help Desk Support, Information Security, Information Technology, Kali Linux, Leadership, Linux, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Office 365, Password Hashing, Problem Solving, Python (Programming Language), Remote Desktop, Remote Desktop Protocol (RDP), Research, Service Desk, ServiceNow, Software Installation, Splunk, Teamwork, Technical Support, Ticketing Systems, Troubleshooting
About
Results-driven Cyber Security professional with success in cyber defense and network strengthening. Proficient in using network protocol analyzing tools, such as Wireshark and Splunk. Knowledgeable of different programming languages, such as C and Python. Skilled at training internal users on security procedures and preventive measures. Self-motivated and deadline-oriented with a track record of on-time deliverables. As well as having excellent written and oral communications skills in both technical and public-facing situations.
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