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Mark S.
Cybersecurity Mentor at WGU
Kansas City, MO, United States
Details
Experience:
•Acts as a steward for carrying out WGU’s mission and strategic vision. The Program Mentor must demonstrate a high level of commitment effectively and consistently.
•Offers direct, comprehensive support, coaching, and guidance to a load of assigned students
•Provides WGU and program level expertise to students and maintains that expertise through ongoing development activities.
•Fosters student learning through innovative and motivational teaching and coaching practices.
•Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the WGU community.
•Monitors the progress of assigned students, and offers proactive support and outreach to those students.
•Uses technology-based teaching and communication platforms to aid students in their academic progress.
•Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere.
•Consistently exhibits WGU Leadership Principles.
2018 : Present
Western Governors University
Program Mentor, Cybersecurity
Placed in command of all-purpose (ground combat) units; primary task to lead soldiers, working closely with platoon sergeant and squad leaders; give/manage orders with the platoon sergeant, enforcing policy is relayed to squad leaders and other soldiers.
When a platoon isn't assigned to combat duties, the second lieutenant's most important job is to keep platoon members trained and in a high state of combat readiness. Every platoon has a mission-essential task list, and the second lieutenant's job is to ensure that all members of the platoon are so accustomed to their mission-essential tasks that they can perform them correctly without needing to think too much about them. The second lieutenant is also in charge of inspecting equipment and making sure all maintenance procedures are followed.
2018 :
US Army
Second Lieutenant
Ensure the stability, integrity, and efficient operation of propriety Electronic Health/Medical Record (EHR/EMR) software. Specific region for the Department of Defense where I hold a valid Public Trust Security Clearance.
• Design and implement IaaS and SaaS solutions
• Participate in planning design, technical review, and implementation of new physical and virtual network systems
• Troubleshoot network and application issues, as well as checking and testing hardware and virtual devices
• Pre-production engineering responsibilities building and scripting out desktop images, deploying via Citrix PVS
• Publishing and maintaining Citrix Storefront/NetScaler XenApp technologies
• Understand engineering disciplines within the medical field and develop computer system methods for necessary implementation within a strict security environment
• Proficient with databases and SQL
• Oversee all transitions into production “Go-Live”
• Create and maintain programmatic and technical documentation to insure efficient planning and execution
• Manage and document system configurations
• Create thorough reports, detailed for project management, sales and consultants
2016 : 2018
Cerner Corporation
Senior System Engineer
Brought on after significant outside investment to repurpose strategic market position. Responsible for overseeing the implementation, launch, and support of a large-scale web based gaming application startup with over 4000+ users. Led rebranding and web renovation campaign due in Q4. As a technical project manager, responsibilities include :
• Planning of project life-cycle deliverables and resources
• Successfully leading multiple milestones ahead of budget and schedule
• Accountable for hiring and building a team of designers and developers
• Presenting project releases to leadership team
• Managing feedback between internal teams and stakeholders
• Budget reviews, including cost estimates; risk identification and mitigation
• Implementing new methodologies; processes, and procedures aligned with project and company objectives
2015 : 2018
High School Esports League
Technical Project Manager
As NOC Systems Administrator, responsible assisting the build out of the Network Operations Center which remotely monitored and managed 1200+ endpoints via RMM solutions.
• Played a critical role in ensuring various platforms were highly available through proactive remote system monitoring for digital signage software and hardware
• Identified and troubleshot recurring platform problems as well as collaborated with internal teams to diagnose and prevent problems
• Assisted with knowledgebase articles and procedures.
• Provided documented resolution information with team members for future issues
• Utilized monitoring tools and assisted in the creation of monitoring practices to ensure system availability, functionality, and 24/7 performance
• Supported disaster recovery processes and procedures, local area network, Microsoft Windows Server, storage area network (SAN), AD, Office365, firewalls, and mobile devices
2014 : 2015
Four Winds Interactive
NOC Systems Administrator
•Offers direct, comprehensive support, coaching, and guidance to a load of assigned students
•Provides WGU and program level expertise to students and maintains that expertise through ongoing development activities.
•Fosters student learning through innovative and motivational teaching and coaching practices.
•Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the WGU community.
•Monitors the progress of assigned students, and offers proactive support and outreach to those students.
•Uses technology-based teaching and communication platforms to aid students in their academic progress.
•Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere.
•Consistently exhibits WGU Leadership Principles.
2018 : Present
Western Governors University
Program Mentor, Cybersecurity
Placed in command of all-purpose (ground combat) units; primary task to lead soldiers, working closely with platoon sergeant and squad leaders; give/manage orders with the platoon sergeant, enforcing policy is relayed to squad leaders and other soldiers.
When a platoon isn't assigned to combat duties, the second lieutenant's most important job is to keep platoon members trained and in a high state of combat readiness. Every platoon has a mission-essential task list, and the second lieutenant's job is to ensure that all members of the platoon are so accustomed to their mission-essential tasks that they can perform them correctly without needing to think too much about them. The second lieutenant is also in charge of inspecting equipment and making sure all maintenance procedures are followed.
2018 :
US Army
Second Lieutenant
Ensure the stability, integrity, and efficient operation of propriety Electronic Health/Medical Record (EHR/EMR) software. Specific region for the Department of Defense where I hold a valid Public Trust Security Clearance.
• Design and implement IaaS and SaaS solutions
• Participate in planning design, technical review, and implementation of new physical and virtual network systems
• Troubleshoot network and application issues, as well as checking and testing hardware and virtual devices
• Pre-production engineering responsibilities building and scripting out desktop images, deploying via Citrix PVS
• Publishing and maintaining Citrix Storefront/NetScaler XenApp technologies
• Understand engineering disciplines within the medical field and develop computer system methods for necessary implementation within a strict security environment
• Proficient with databases and SQL
• Oversee all transitions into production “Go-Live”
• Create and maintain programmatic and technical documentation to insure efficient planning and execution
• Manage and document system configurations
• Create thorough reports, detailed for project management, sales and consultants
2016 : 2018
Cerner Corporation
Senior System Engineer
Brought on after significant outside investment to repurpose strategic market position. Responsible for overseeing the implementation, launch, and support of a large-scale web based gaming application startup with over 4000+ users. Led rebranding and web renovation campaign due in Q4. As a technical project manager, responsibilities include :
• Planning of project life-cycle deliverables and resources
• Successfully leading multiple milestones ahead of budget and schedule
• Accountable for hiring and building a team of designers and developers
• Presenting project releases to leadership team
• Managing feedback between internal teams and stakeholders
• Budget reviews, including cost estimates; risk identification and mitigation
• Implementing new methodologies; processes, and procedures aligned with project and company objectives
2015 : 2018
High School Esports League
Technical Project Manager
As NOC Systems Administrator, responsible assisting the build out of the Network Operations Center which remotely monitored and managed 1200+ endpoints via RMM solutions.
• Played a critical role in ensuring various platforms were highly available through proactive remote system monitoring for digital signage software and hardware
• Identified and troubleshot recurring platform problems as well as collaborated with internal teams to diagnose and prevent problems
• Assisted with knowledgebase articles and procedures.
• Provided documented resolution information with team members for future issues
• Utilized monitoring tools and assisted in the creation of monitoring practices to ensure system availability, functionality, and 24/7 performance
• Supported disaster recovery processes and procedures, local area network, Microsoft Windows Server, storage area network (SAN), AD, Office365, firewalls, and mobile devices
2014 : 2015
Four Winds Interactive
NOC Systems Administrator
Company:
Western Governors University
Spoken Language:
English
About
Results-driven and customer focused technology professional with a proven track record of accomplishments in Telephony, Network Operations, IT Infrastructure and Enterprise level support. Seasoned in technical project management, system administration, networking, complex data networks, cloud solutions, managed services, deployment, and management of advanced integrated systems. Having served in various capacities with the ability to organize and lead projects and teams, identify critical areas of innovation and growth delivering significant business results and continuous service improvement within an organization.
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