Martin J. Denis II
Details
Information Technology/Security
Ira A. Fulton Schools of Engineering at Arizona State University
2018 : 2025
Arizona State University
Cyber Security Analyst
2022 :
Arizona State University
Information Security Specialist
• Receive, respond to, and monitor the status of work-order requests for technical assistance; update ticket system to reflect activities performed and status of requests to ensure timely completion of work orders per established policies while providing excellent customer service.
• Via phone, remote access or in person, diagnose, troubleshoot, and resolve desktop, network, hardware, and software related issues (pcs, laptops, monitors, printers, peripherals, headsets, Avaya phones, side cards, mobile devices, VPN and software applications).
• Work with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
• Active Directory user account management. Maintain user, group, and workstation accounts in a University level infrastructure; successfully administer user accounts, Exchange mailboxes, and security and distribution.
• Assemble projector/screen for manual implementations of audio/visual support for meetings/conference calls. Set up video conferencing and audio dial-ins for end-users and provide training on how to use video conferencing software.
• Perform system analyst work, including reviewing, analyzing, and evaluating basic business systems, processes, data, and user needs.
• Coordinate with IT Managers, to develop disaster recovery/business continuity planning and testing for multi-site locations and led projects that affect multiple users, such as Windows 7 migration.
• Provide consultation on both hardware and software purchases. Creates, updates, and maintains technical documentation for use within the group or general distribution.
• Maintain over 200+ systems and manage 150-200 users in a department and maintain inventory of all loaned laptops, desktop, and peripheral equipment and accessories. As well as, initiates requests for replacements to ensure availability per established policies and standards.
2016 : 2022
Arizona State University
Systems Support Analyst
• Provide day-to-day technical support to bank employees for network infrastructure, internal desktops and thin clients, servers, and software
• Account management, including adding and deleting users, creating new user accounts, and modifying accounts.
• Maintain passwords, data integrity, and file system security for desktop and Citrix environments.
• Communicate highly technical information in layman terms to non-technical users.
• Recommend hardware and software solutions, including new acquisitions and upgrades.
2015 : 2016
FIS
Technical Support II
• Communicate and validate changes to policies, knowledge base articles, and information systems applications.
• Documenting, maintaining, supporting, and providing problem resolution for issues involving hardware, including laptops and workstations, software applications, user accounts, web, networks, email, servers, and printers.
• Responsible for maintaining course site as a Blackboard LMS administrator by troubleshooting files, course creation, course modules, users/group settings, permissions, and supporting all faculty, staff, and students.
• Develop internal standard operating procedures and developing Blackboard training sites for departments.
• Manage student work new hire interview process along with team building, employee mentoring, and provide necessary reporting.
2014 : 2015
Arizona State University
Lead Systems Support/Instructional Technology Analyst
Skills
Active Directory, Active Directory., Active Directory Experience, Amazon Web Services (AWS), Call Centers, Cloud Computing, Collections, Computer Hardware, Customer Experience, Customer Service, Customer Support, Disaster Recovery, Help Desk Support, Information Technology, Internet, Jamf, Leadership, Loan Servicing, Management, Microsoft Excel, Microsoft Office, Microsoft SQL Server, Microsoft Word, Networking, Organization, Powershell, SCCM, Software Installation, Splunk, System Administration, Technical Support, Time Management, Training, Troubleshooting, Windows, Windows 7, Windows 10, Windows Server, Windows Server 2000/2003, Windows Vista, Windows XP, Windows XP Pro, Workstations
About
An information technology professional with over 8 years in computer systems experience and 5+ years supporting ASU professionals along with a strong background in hardware, software, and networking. A focus to utilize my extensive IT industry knowledge and expertise to resolve customer issues and challenges while achieving high customer satisfaction.
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